Show All Answers

1. How do I access the Online Resources?

When you get to the Library's page you will see a link to the Online Resources. Click on the link to see the alphabetical tabs, then select the resource you want to use. If you are outside the Library you will be asked to enter your card number and PIN before the resource you have chosen opens.

We use EZProxy to authenticate patrons into the electronic resources. Some people have experienced problems displaying the login page to get to the resources. Examples of this behavior include receiving "page cannot be displayed" or the browser times out. If you are experiencing this, it may be that your firewall is preventing you from getting to the resources. There are 3 things you can try:

1. Clear (delete) the temporary Internet files in your browser,
2. Add http://ezproxy.nmls.lib.tx.us as a trusted site in your browser,
3. Add http://ezproxy.nmls.lib.tx.us as an exception or allowed site in your firewall.

Due to the number and complexity of firewalls we cannot help you configure this but you should be able to find documentation or a support page on your firewall manufacturer’s website.  

If none of these things work, please contact library support.

2. Do you have tutoring at the library?

The Library provides Online tutoring for all ages from 3 p.m. to 10 p.m. every day through HelpNow, JobNow and the Adult Learning Center. Online Tutoring is available in English and Spanish. A valid Garland Library card is required to use this resource. If you have any questions call the Reference Desk at 972-205-2501 or send an email to Library Support.

HelpNow- Online tutoring and skills building for K-12 students; also includes a writing lab, test center, study & collaborate tools plus a foreign language center for help with your foreign language homework.

JobNow - Instant help with your job search including resume analysis and live interview coaching.

Adult Learning Center - Live coaching to achieve your goals; GED & Citizenship tutoring; Resume & Career Resources; Microsoft Office help - learn Word, Excel and/or PowerPoint.

3. Does the Library have any online genealogy resources?

Yes, we have HeritageQuest, which can be used in the library or from home. This resource does require a valid Garland Library card. Email Library Support with any questions, comments or concerns.

We may be losing access to this resource on or near May 1, 2019. 

4. Does the Library have an online language learning program?

Yes, we subscribe to Mango Languages.  A valid Library card is required to use this resource.  Email Library Support with any questions, comments or concerns.

Mango Languages
PhD-created and linguist-approved software teaches real conversations in over 70 languages and makes it fun. You will build language proficiency and cultural understanding around real-world communication skills that you'll actually need. Learn through examples like 'What time are they arriving?' instead of much less useful phrases like 'The dog is under the table.'  With Mango, you'll learn vocabulary, pronunciation, grammar, and culture all in one integrated experience.

• Mobile - Mango goes wherever you go with full apps for iOS and Android mobile devices. Over 70 language courses available in the palm of your hand.
• Online - Mango can be used online from any computer, anywhere, at any time. No CDs, DVDs, downloads, or installations. Used in conjunction with the mobile app, Mango is one of the most accessible language and culture learning platforms on earth.

5. I am having trouble using the Online Resources. Whom do I contact?

Please email Library Support and describe the problem in as much detail as possible. The Electronic Resources Librarian will be in touch with you shortly.