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If you had a door tag asking you to call us, the most likely reason is that we were unable to gain access to the meter.
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There are several ways to read an electric meter remotely. We've chosen a system that uses a small radio transmitter in the meter. That reading will then be sent via the transmitter to a receiver in a hand-held unit or vehicle that’s being driven through your neighborhood.
Yes, only meter readings and meter or module numbers are transmitted. Personal customer information will not be transmitted.
Each radio frequency device has a unique identification number which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.
No, the automated meter reading frequency is very different and will not interfere.
No. However, as Garland Power & Light exchanges electric meters, personnel may need to access meters in back yards.
No, in most cases. If we visit your home and have trouble gaining access to the meter, we will leave a door tag requesting that you contact us to set up an appointment.
Momentary electric service interruptions will occur when the meter is changed out.
Employees will be wearing clothing with the City of Garland or Garland Power & Light (GP&L) logo and will carry identification. In addition, their vehicles will be identified as belonging to the City of Garland or GP&L. If you ever have any question about the identity of someone who claims to be working on this project, please call our Meter Reading Supervisor at 972-205-2960.
Yes, the digital reading will remain visible, so you can view the meter reading(s) if you wish.
Yes, it will eventually be replaced.
Benefits of the automated meter reading system include: