Garland Launches New APP for City Service Requests
EAssist, a new app available from the City of Garland, is an easy way for residents to connect with the City to submit service requests, access news and information, and see other nearby requests in progress. Approximately 30 different service request types are available to residents, with more to be added in the coming months.
“The number of service request types that are available from the launch date is amazing,” said Kevin Slay, director of Customer Service. “We will keep looking for ways to expand and improve the mobile app. Today, the resident simply enters the request type and selects the location using their device’s GPS capabilities, and then it automatically routes it to the City department for resolution.”
Once the app is downloaded, users will be required to create an account using an email address or linking to their Facebook accounts. Once created, users can set what type of notifications they receive, how they are delivered, and several other customizations. Some Garland Power & Light service requests also require registering the user’s City of Garland utility account, which also can be done through eAssist.
“EAssist empowers our residents,” said Scott Bollinger, Neighborhood Resources manager. “This mobile app creates a direct link from the resident to City Hall in a simple, streamlined way.”
EAssist Garland is available now for free download at the Apple App and Google Play Stores.