The City of Garland is working with customers during these difficult times and although we have resumed our collection related activities we continue to strongly encourage customers to contact Utility Customer Service at 972-205-2671 or to discuss their situation prior to interruption in service(s). Please include your service address and account number in any correspondence.

Utility and Tax payments will be accepted via the Drive Thru Payment Center at 717 W. State St. (at W. State Street & N. Glenbrook Drive), 8 a.m. to 6 p.m. Other utility payment options are also available.


WINTER STORM WATER USAGE - Many customers will likely see an increase in their water consumption due to dripping faucets or leaks due to broken pipes.  Customers dealing with a broken pipe can contact customer service and request a one-time leak credit.  We’ll need to confirm the leak has been repaired and also require a receipt related to repairs at the address. Contact Utility Customer Service at 972-205-2671 or More details>

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