Water Utilities

PLEASE NOTE: Flushing ANY KIND of wipe can cause a back-up of the sanitary sewer system. ALL WIPES go in the trash, NO exceptions, no matter what the label says. DefendYourDrains

The City of Garland Water Utilities department is closely monitoring Federal, State and Local health organizations as well as our national industry associations for information regarding water and wastewater treatment during the Coronavirus outbreak. 

The following articles from our water supplier, the North Texas Municipal Water District address the safety of our drinking water:

March 31, 2020 You Can Depend on NTMWD Now & Year-Round – Tom Kula, Executive Director for NTMWD

All of us at the North Texas Municipal Water District share your concerns about the new coronavirus and how it will impact our families and communities. We want you to know our team continues to provide the safe and reliable water, wastewater and solid waste services you need. Our dedicated operators, laboratory technicians and other personnel are working around the clock to continue the vital services you count on. We are also taking precautions to keep workers healthy and protected. It’s personal for us. We live here and our families rely on these services, too.    Read More

March 11, 2020 - Message to Water & Wastewater Partners from Tom Kula, Executive Director for NTMWD

Water and Wastewater System Partners,

I want to provide you a link to information we’ve posted on our website to provide information to the public addressing questions about the new coronavirus (COVID-19) and water/wastewater treatment. https://www.ntmwd.com/coronavirus-covid-19/

Here are a few key takeaways:

• Based on current evidence, the risk to water supplies is low.

• Coronaviruses (and other viruses) do not persist in chlorinated/chloraminated waters, such as those used in the water treatment process and the transmission of drinking water.

• Standard municipal wastewater system disinfection practices, including ultraviolet irradiation and/or chlorination, are effective in controlling the virus provided utilities monitor and maintain required disinfection levels during treatment.

Reference: Water Environment Federation (WEF)


  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.    


To request water/wastewater maintenance or to report an issue online, visit Garland eAssist. You can also report a violation of any current water use restrictions.  

For water and wastewater emergency service, urgent maintenance requests, industry/commercial discharge reporting or taste and odor concerns, call 972 205-3210 or email Waterops@GarlandTX.gov.  Our control center operates 24 hours a day, 365 days a year.


For information about utility accounts, billing, credit information, and payment locations visit the Utility Customer Service website or call the main number for Customer Service at 972-205-2671.

For Emergency Power Outages call 972-205-3000 (24 Hours) or visit the Garland Power & Light website


For City of Garland water and sewer line locates, please contact Texas 811 2 days before digging. You can visit the Texas 811 website or call 811. Line location services are provided for water and wastewater (sewer) mains only. Line locates for service lines (laterals) and lines on private property are not provided through the city.