Why wasn't my waste or recycling picked-up?

Garland Sanitation provides weekly trash and brush and bulky goods collection and bi-weekly recycling collection. Please follow the rules outlined below to ensure your waste is collected.

  • Carts should be placed at the collection point no later than 7 a.m. on collection day.
  • Carts should be at least 4 feet from all other items, including stationary objects such as fences and utilities boxes, and 4 feet apart from other carts.
  • Trash and recycling carts’ wheels should face towards home.
  • Cart lids should be able to fully close with no items beside or on-top of the carts.
  • Do not park in front of any trash or recycling placed at the curb for collection.
  • Do not place brush and bulky items underneath electrical wires or tree branches.
  • Broken glass, mirrors, windows or Sheetrock should be placed in a labeled disposable container that weighs no more than 40 pounds.
    • Following a rain event, some items, like carpet rolls or brush piles, may weigh more than 40 pounds. Please be advised that our crews will leave those items behind if they weigh too much. Please call 972-205-3500 once the items have dried out to be collected.
  • Carts and brush and bulky goods should be placed at the edge of the curb, between the sidewalk and curb, for collection. Environmental Waste Services staff will not go into your yard.
  • Brush and bulky goods will not be collected from the alley.

Please use Garland Waste Wizard if you have any disposal questions or call 972-205-3500 if you have any questions regarding your waste or recycling collection.

Please email or call our Commercial Services Division at 972-205-3500 ext. 2 if you are a business and you suspect your commercial front load dumpster was missed.

Show All Answers

1. Who do I contact for questions or concerns?
2. I’m new to Garland. How do I start residential garbage or recycling service?
3. When is my trash, recycling and brush bulky goods collection day?
4. How often is my waste and recycling collected?
5. I have a business in Garland, how does City of Garland Commercial Waste Service work?
6. Why wasn't my waste or recycling picked-up?
7. How do I find out about service delays?
8. When and where can I set out my waste?
9. How many trash & recycling containers can I have?
10. Garland Sanitation left a note on my container or door. What does it mean?
11. What can I recycle?
12. Will Garland Sanitation pick-up tree trunks and branches?
13. Will you collect my fencing?
14. I have extra bags of trash that won’t fit into my trash cart. Can I set them out for bulky collection?
15. Will you collect my construction/tear-out materials?
16. How much does it cost to dispose at your facilities?
17. My apartment doesn't offer recycling, what do I do?
18. What can I dispose of where?
19. Where can I dispose of hazardous waste and tires?
20. How does recycling work?