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635 - PLC Concrete Batch Plant

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1. What is a concrete batch plant?

A concrete batch plant is best defined as a central mix/wet concrete batch plant that combines stone, sand, cement, supplementary cementitious materials, and water to produce concrete for the project’s roadway, bridge, drainage, and pedestrian facilities. Put simply, it is an automated big mixing drum. Rock and sand are fed into the drum on conveyor; cement is gravity-fed into the drum; and water is piped into the drum. On occasion, additional liquid admixtures are added to assist with set time and/or environmental conditions. Similar to making a cake, all of the ingredients are mixed, and then poured into either a mixer truck or a dump truck. In addition, the concrete batch plant will have its own built-in dust filtration system to capture dust particles as concrete is mixed to prevent leaving the plant site.

Batch Plant Video

Air Quality Monitoring Information

2. When will the concrete batch plant become operational?

In August 2020, parts of the batch plant will be delivered to the site. After its assembly, PLC will begin producing trial concrete batches for about a month. PLC plans to have the batch plant fully operational and producing concrete around September 2020.

3. I see a white cloud coming from the concrete batch plant. What is it?

The white cloud is water vapor that is created by injecting liquid nitrogen into the concrete trucks. It rapidly dissipates within a localized footprint.

4. Where can I get more information about the concrete batch plant?

For more information about the concrete batch plant, its components, and the final product produced for the 635 LBJ East Project, please see the following document: 

Concrete Batch Plant Fact Sheet (pdf)

En Espanol

Batch Plant Video

5. Where can I direct my concerns about PLC’s staging yard operations?

To contact the 635 LBJ East Project’s public information team, please use the project hotline or the general project email address.

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635 - PLC Construction Operations

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1. Why this site?

With the project being 11 miles long, this centralized location allows for the most efficient construction of the 635 LBJ East Project, benefiting Garland and its neighboring communities.

2. How long will PLC occupy the site?

PLC’s lease agreement with the City of Garland allows PLC to occupy the site up to 60 months (five years).

3. What activities will occur at this staging yard?

PLC will use the staging yard to store materials, tools, and light construction vehicles. In addition, the staging yard will house PLC’s offices and a concrete batch plant.

4. What type of materials will be stored at the staging yard?

Materials stored at the yard will generally include tools; small materials, such as lumber and sealed expansion joints; construction equipment and trucks; rock, sand, cement, and other materials associated with the concrete batch plant; box containers holding construction materials and small tools; and dumpsters.

5. What safety measures will be implemented at the staging yard?

In all of its operations, safety is PLC’s top priority among its employees and the public. Safety measures are strictly enforced within all of the company’s practices. On a daily basis, foremen assess all activities to identify potential hazards, and they monitor crew activities to ensure safe work practices are being followed.

6. What kind of security will be implemented at the staging yard?

PLC will use industry-standard security practices when the site is not in operation.

7. How will PLC mitigate noise at the staging yard?

The noise levels at the batch plant will be kept at or below Garland Noise Ordinance requirements at the property line. As a noise mitigation strategy, PLC is required to position the batch plant equipment as far south on the premises as reasonably practicable to provide maximum distance from the closest residents located north of the staging yard.

8. How will PLC mitigate dust at the staging yard?

Periodically, trucks and sprinklers will spray water and environmentally-friendly suppressants on unpaved yard surfaces to mitigate dust. In addition, the concrete batch plant will have its own built-in dust filtration system to mitigate dust particles as concrete is mixed.

9. How will PLC monitor air quality at the staging yard?

PLC will install an Aeroqual portable air quality monitor to determine measurable levels of particulate matter. This instrument has a laser particle counter that can quantify particulate matter down 10 microns (0.01 millimeters). The Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ) use this particulate size to establish permissible amounts of atmospheric particulate matter caused by dust-producing activities. The project’s environmental compliance manager will analyze and compare measured results with the EPA’s 24-hour standard and background measurements. Air quality measurements will be taken in accordance with TCEQ requirements.

10. During PLC’s lease, who will maintain the property and its surrounding areas?

PLC is responsible for ensuring the staging yard is kept neat, orderly, and complies with applicable laws. This includes mowing, weed control, trash, and litter removal. In addition, PLC will keep the surrounding streets clear of construction material, dirt, mud, and other debris associated with construction operations as much as possible. Construction vehicles will be limited to specific entrance and exit points to limit material leaving the site.

11. What traffic route will PLC use to access the staging yard?

PLC will limit staff entrance and exit points to the western and northwestern portion of the staging yard. Commercial vehicles and equipment will only be permitted to use the access point at South Garland Avenue and Leon Drive. Light, non-commercial vehicles may use the access point at W. Kingsley Road.

12. Will access points to businesses change along Garland Avenue?

To learn more about the design that will be used along Garland Avenue, please click here:

• https://youtu.be/scBgTNI2TbE

13. What will happen to the staging yard at the end of its lease term?

At the end of its lease term, PLC will restore the property to its current condition and work with the City of Garland to address any concerns.

14. Where can I get more information about PLC’s staging yard?

For more information about the staging yard, view this presentation by PLC:

 Presentation to Garland City Council, April 2020

15. Where can I direct my concerns about PLC’s staging yard operations?

To contact the 635 LBJ East Project’s public information team, please use the project hotline or the general project email address.

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Animal Services

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1. Where is Animal Shelter located and what are their hours?

The shelter is open from 11 a.m. to 6 p.m. Thursday through Tuesday and closed on Wednesdays. Officers respond to service calls 7 days a week from 7 a.m. until 10 p.m. and for emergencies only from 10 p.m. to 7 a.m. The phone number is 972-205-3570. The shelter is located at 1902 State Highway 66, Garland, TX 75040.

2. I lost my pet. Is it at the City of Garland Shelter?

Animal Services will hold untagged animals 72 hours. It is important that you come to the shelter to look for your pet. Calls for lost pets are not returned due to the high volume of these types of calls. You can log on to Petharbor to view pictures of animals in our shelter.

3. What are your fees?

Impoundment Fees

Fees for sterilized animals include:

• Daily Fee: $5
• Impoundment: $25
• Microchip: $25
• Rabies Vaccination: $20

Fees for unsterilized animals include:

• Daily Fee: $5
• Impoundment: $125
• Microchip: $25
• Rabies Vaccination: $20

Please note that fees are subject to change due to the number of times your pet has been impounded. Payment is accepted in Cash, Credit Card, Debit and Checks.

Adoption Fees

• Dogs, cats, puppies and kittens that have been previously spayed/neutered: $35
• Dogs, cats, puppies and kittens that have not been spayed/neutered: $80
• Microchip: $25

Price includes sterilization by our city veterinarian and rabies vaccination.

Quarantine Fees

• Daily Handling Fee: $5
• Daily Rabies Observation Fee: $15
• Home Quarantine: $100
• Microchip: $25
• Rabies Shipment: $150
• Rabies Vaccine: $20

4. What should I do if I find a stray dog?

Before risking your safety, call our dispatch at 972-205-2570, option 1 to have an officer come out.  They will do everything they can to help that pet get back to its owner. 

5. How can I get low cost vaccines or spay/neuter services?

The Animal shelter does not offer veterinarian or sterilization services to the public. Animals adopted from us are scheduled for sterilization at our shelter if that was not able to be done prior to adoption. Please view the options below for low cost vaccine clinics and spay/neuter resources.

Vaccination Clinics are hosted with Operation Kindness at our shelter the first Sunday of each month. 

LOCAL SPAY & NEUTER RESOURCES

• Spay Neuter Network
• TCAP
• SPCA of Texas

6. How do I become a volunteer?

Garland Animal Services currently partners with Friends of Rescue Animals for managing the volunteer program. 

For more information about volunteering or to sign up to be a volunteer please visit https://www.frastx.org/volunteer/.

7. What donated items does the shelter need?

WE ARE ALWAYS IN NEED OF THE FOLLOWING ITEMS:

• Towels & blankets (used are just fine!)
• Dog treats (small treats are perfect for training)
• Dog toys (particularly Kongs, Nylabones, and similar "tough" items)
• Cat toys
• Animal sweaters (often useful for the small, skinny, or elderly dogs that have a harder time maintaining body heat)
• Plastic pet carriers
• Canned dog or cat food
• Wire or plastic dog crates
• Sensitive laundry detergent
• Leashes, collars, and harnesses
• Unscented baby wipes
• KMR powdered kitten formula
• Heating pads (preferably without the automatic “off” feature)
• Peanut butter (smooth, not crunchy and NO XYLITOL)
• Newspaper to line our cat kennels
• Stuffed animals for our small orphaned kittens to snuggle up with
• Dog and cat beds (lightly used or new)
• Exotic animal supplies - food, heat lamps, bulbs, bowls, habitat accessories, etc.

8. How do I surrender my pet?

To make an appointment to surrender your pet, please call 972-205-3570, option 2. 

You must be a City of Garland resident with proof of residency and provide a valid state ID or driver's license. There is also a $25 surrender fee due the day of the appointment. 

We encourage owners to attempt rehoming their pet with someone they know, or through one of the organizations listed below. 
Friends of Rescue Animals
Dallas Pets Alive! 
Home to Home
Rehome
Get Your Pet

9. Is there a limit of pets a citizen can own?

There is no specific limitation on how many pets a resident may have as long as all pets are properly cared for in accordance with City Ordinance Chapter 22.

10. How do I get a dead animal in the street picked up?

Please call Animal Services at 972-205-3570, option 1 to report a dead animal in the street.

11. How do I get a trap from Animal Services?

Traps are available to trap nuisance cats and various wild animals. The traps can be picked up at 1902 State Highway 66. A fully refundable deposit of $40 (cash or check only) for either small or large traps is required. When the trap is returned the deposit will be given back. Call 972-205-3570, option 2 to ensure trap availability as the number of traps are limited.

Trap guidelines include the following:

• Check the trap on a daily basis. Leaving an animal in a trap for an extended period without notifying Animal Services constitutes Animal Cruelty under the laws of the State of Texas, and is punishable by fines and/or imprisonment.
• Do not set the trap on the day of a holiday.
• Do not set traps when inclement weather (temperatures below 32 degrees, rainy, etc.) may occur.
• When an animal is caught in a live trap call us at 972-205-3570, option 1. Animal Services will remove animals from humane traps Sunday through Monday from 7 a.m. to 9 p.m.

12. How do I report a coyote sighting?

Reports of coyote sighting in Garland are common. The information provided is intended to educate and assist in identifying and reporting problems with coyotes and other wildlife. Coyotes generally live in packs, but hunt individually. The coyote diet consists mainly of small mammals including rabbits, mice, squirrels, and insects. Although infrequent, coyotes have been known to prey on domesticated animals in suburban areas, such as Garland. Human injury from coyote attacks is extremely rare.

A random sighting of a coyote is not unusual and Animal Services need not be notified unless the animal creates a nuisance. Coyotes that have entered into neighborhoods (alleys and yards), or that have threatened or attacked domestic animals are considered a problem and Animal Services will respond. The Garland Animal Services Division has a trapping program intended to remove problem coyotes. Citizens wishing to report a problem coyote should contact Garland Animal Services at 972-205-3570. An Animal Services Officer will respond and determine what measures are necessary to remove the problem animal.

Since coyotes are considered a “high risk species” for possibly carrying rabies, citizens should take care to avoid human (or pet) contact with the species. Coyotes exhibiting unusual behavior such as aggressiveness towards humans should be reported immediately by calling 911. If you have any questions concerning coyotes or other problem wildlife, please contact Garland Animal Services at 972-205-3570, option 4 for assistance. View more information on coyotes.

13. What are the fence requirements for Pit Bull dogs?

Fence must meet the following requirements:

• The fence must be six feet tall, measured from the ground.
• The fence must be constructed of wooden planks at least 0.5 inch thick or 11 gage chain link fencing.
• There may be no gaps or openings larger than 2 inches.
• Fencing must be firmly attached to brace posts buried no less than 18 inches deep.
• All gates must have a locking mechanism that keeps the gates securely closed.

For Complete Directive Language and more information on fencing requirements, see the following:

• Fencing Requirement - Pit Bull Dogs (PDF)
• Fencing Requirement - Pit Bull Dogs - Spanish Version (PDF)
• View Living in Garland - Segment About Fencing Requirements

14. What are the rules regarding rabies vaccinations?

All dogs and cats must be vaccinated for rabies between the ages of 12 weeks and 16 weeks. All dogs and cats shall either:

• Receive a rabies vaccine annually
• Receive an initial rabies vaccine, receive a booster rabies vaccine within the twelve-month period following the initial vaccination, and be revaccinated at least once every three years thereafter with a vaccine approved as a three-year vaccine

All vaccines administered under this section shall be licensed for use in that species by the U.S. Department of Agriculture and administered by a duly authorized veterinarian. A paper certificate must be issued upon each vaccination stating the following:

• Address of the owner
• Administering veterinarian’s signature and license number
• Date of the vaccination
• Date the vaccination expires
• Description of the dog or cat
• Kind of vaccine used
• Name of the owner

Animal owners shall provide proof of current rabies vaccination for any animal required to be vaccinated under this article upon request by the Supervisor of Animal Services or their designee.

15. What should I do if I am bitten by an animal?

Bite victims should call Garland Animal Services immediately at 972-205-3570, option 1 and should provide a description of the animal and the location at which the bite occurred.

16. Who can get rabies?

Any mammal can get rabies, including:

• Cats
• Cows
• Dogs
• Horses
• Humans

• High Risk: Skunks, Bats, Foxes, Coyotes, and Raccoons
• Low Risk: Rodents, Moles, Shrews, Opossums, Rabbits, and Armadillos

17. What should I do if I am possibly exposed to rabies?

If you are bitten or scratched by a suspect rabid animal, or saliva from the animal enters an open wound, or becomes in contact with your nose, mouth, or eyes, wash the wound or contact area with soap and water, call your physician or the health department and get medical attention immediately.

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Budget & Research

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1. What is the City of Garland's total budget?

The City of Garland’s total operating budget for the fiscal year 2022 to 2023 is $966.5 million.

2. What is the City of Garland's General Fund budget?

The City of Garland’s General Fund budget for the fiscal year 2022 to 2023 is $214.1 million.

3. What is the City of Garland's current ad valorem tax rate?

The adopted ad valorem tax rate for the fiscal year 2022 to 2023 is 71.67 cents per $100 of valuation.

The Operations and Maintenance portion is 34.11 plus Debt Service at 37.56 equals the total rate of 71.67. This is a decrease of 4.03 cents per $100 of valuation from fiscal year 2021 to 2022 due to Senate Bill 2 and the 3.5 percent cap on revenue growth from the existing tax base.

4. What is the sales tax rate in Garland?

The sales tax rate in Garland is 8.25%.

5. What portion of the sales tax does the City of Garland receive?

The City of Garland receives 1% of the 8.25% sales tax levied on goods and services within the city. Another 1% goes to Dallas Area Rapid Transit (DART) and the remaining 6.25% to the State.

6. How many employees does the City of Garland have?

There are 2,231 full-time and 76 part-time positions approved in the fiscal year 2022 to 2023 budget, including six banked positions.

7. How can I view the City of Garland's Budget?

The web version of the current Adopted Budget can be viewed on this website by December of the year of adoption. Copies of the Adopted Budget are available at the Central Library, the City Secretary's Office, and the Office of Budget and Research following publication.

8. What is the typical Garland residential monthly utility cost?

For the typical residential customer, the total for all utilities is $274.28. To see a breakdown by a specific utility, view the Garland Monthly Utility Cost (PDF).

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Career Information

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1. I saw a City of Garland posting on a job board and I can’t locate it on the City of Garland website. Is it still available?

If you cannot locate the position in the City of Garland Career Center, the position is no longer available.

2. How can I check the status of my application?

You may check the status of your application by logging in to your account at the City of Garland Career Center as an existing applicant. Scroll to the "Past Job Submittals" section on your dashboard. Applications may show the status as follows:

• Received Submission (application received)
• Under Review (being screened by the hiring manager)
• Reviewed, Not Selected (your application was not chosen for further consideration).

3. How do I apply for a position with the City of Garland?

The City of Garland provides a web-based Career Center for posting available positions and accepting applications. View and apply to current job opportunities with the City of Garland.

If you do not have internet access at home, you may apply in the Human Resources Department at City Hall or at a Garland Public Library location.

4. How do I find out if I am qualified for a position?

Each job posting includes an overview of the position, responsibilities and minimum qualifications. If you meet the minimum qualifications, please submit an application.

5. How may I verify that my application was submitted and received?

When your application is received for a position, you will receive an email response which says, "Thank you for your recent submission." You may also review your application submittals by logging in to your account at the City of Garland Career Center to view your applicant dashboard.

6. May I apply for several positions at once?

You may apply for as many positions for which you meet the minimum qualifications. Once you have created a profile through the City of Garland Career Center, you may click on any open position to submit an application.

7. Do I have to provide a response to all application questions?

Almost all the information requested on the application is required. If there is a field that is mandatory, it will be highlighted in yellow. Your application will not be submitted if you leave any mandatory field blank.

8. May I update my contact information, application or add an updated resume?

Once you have created a profile on the City of Garland Career Center, you may return and make revisions to your profile and/or application form and upload an updated resume. It is extremely important to keep your information current to optimize the selection process.

9. Will I be informed if I am not being considered after I interviewed for a position?

If you supplied us with your e-mail address in your profile or application and you were not selected for the job for which you interviewed, you will be sent an email notification that you were not selected.

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City Attorney/City Marshal

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1. What is a citizen complaint?

A citizen complaint is a written request, signed under oath and filed with the Court, asking that a criminal charge be filed against another person. It does not automatically result in criminal charges. Instead, it is reviewed by a prosecutor (an attorney with the Office of the City Attorney) to see if there is enough information to file the charge.

2. Why might a citizen complaint be refused?

Because an accepted complaint results in a criminal accusation, and in any criminal prosecution the State has the burden to prove each element of an offense beyond a reasonable doubt, the prosecutor must determine if there is sufficient evidence to prosecute the crime. That means there must be evidence to support each element of the alleged offense. If any element is lacking sufficient support, no prosecution will be undertaken.

There are also limits on the Court’s jurisdiction, concerning both the types of criminal charges (the Court handles only Class C misdemeanors) and location (the offense must have occurred in the City of Garland), so the citizen complaint may be refused if a higher level offense is described, if no Class C misdemeanor occurred, or if the offense happened elsewhere. Often a citizen complaint may be denied merely for lack of information - failing to give enough information to identify the correct offender, or failing to describe the alleged offense in sufficient detail. The person filing the citizen complaint is notified if the complaint is refused.

3. What happens if a citizen complaint is accepted?

If a citizen complaint is accepted, then the charge is officially filed with the Court by the prosecutor. The accused person, now called the defendant, will then be notified of the charge and given a date by which they must appear at Court to answer it. They will have all of the usual options anyone with a citation may have, including paying a “window fine” (an amount set by the judge as the default fine for a particular offense) or setting the case for a pretrial hearing. They may also hire an attorney to represent them in Court.

If the defendant pleads not guilty plea and requests a trial, then the complaining witness will be notified to appear and testify at trial. In Texas, virtually all criminal defendants (even those charged with only a Class C misdemeanor) may request a jury trial. The same procedural rules, the same burdens of proof, and the same Constitutional protections that apply in a capital murder trial apply to even minor charges in Municipal Court. In representing the people of Texas in a criminal prosecution, prosecutors are sworn to uphold the Constitution and the laws of this State and to seek justice - not convictions.

4. When a citizen complaint is accepted, does the person filing it have to present the case to the Court?

No. All criminal charges are brought by and in the name of the State of Texas, and are presented by the State acting through the prosecutor. If the defendant maintains a not guilty plea and sets the case for trial, the person filing the complaint (now called the complaining witness) is summoned to appear at trial to testify. The complaining witness must appear and testify against the defendant.

If they fail to do so, the case will likely be dismissed. Even though a complaining witness may see themselves as having a personal stake in the outcome of a prosecution, the law is designed to vindicate the rights of the people of Texas, not necessarily an individual complainant.

5. What can a person do to make it more likely that a citizen complaint is accepted?

As noted, many complaints are rejected merely for lack of information. The Court needs to be assured that the correct person is being charged with the crime and be able to contact them, so identifying information about the defendant (including current address, phone, race, sex, and date of birth) is essential.

The prosecutor is also checking for evidence to prove each element of the offense, so the more detailed the description of the occurrence (including in many cases events leading to the offense), the better. And since the proof must be beyond a reasonable doubt, having extra witnesses to the offense is good - and hard evidence, such as photographs or audio or video recordings, is even better.

6. What should a person do if their complaint is rejected?

A person can refile the citizen complaint with more details if the denial was due to insufficient information, and it will be reviewed again. If the offense alleged was higher than a Class C misdemeanor, they should contact the police department if they have not done so already. Finally, the decision not to initiate criminal charges does not affect any potential civil action arising out of the alleged conduct.

The person whose complaint has been denied is encouraged to consult a private attorney to discuss their rights. The Office of the City Attorney is prohibited, under the rules governing attorney conduct, from providing legal advice to individual citizens.

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City Secretary

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1. How do I contact the Office of the City Secretary?

The office's phone number is 972-205-2404. Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

The office is located at:
Garland City Hall
200 N Fifth Street
Garland, TX 75040

2. Where is the office of the City Secretary?

The Office of the City Secretary is located on the fourth floor of City Hall at:
200 N Fifth Street
Garland, TX 75040

3. Where can I find copies of minutes and agendas?

Copies of agendas and minutes are found in the Office of the City Secretary. Current agendas and minutes are also found online.

4. Where can I obtain or file a claim against the City?

Claims can be filed online. The claim for link is also available on the Risk Management page and the City Secretary page.

5. How do I apply for appointment to a Board or Commission?

Board or commission applications (PDF) are available in the City Secretary's Office. A completed application can be submitted to the City Secretary's office in person, by mail, or fax. Appointments to boards and commissions are made by Council.

6. Where is the office of the City Secretary?

View contact information for the City Secretary.

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Comprehensive Planning

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1. What is a comprehensive plan?

A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community.  The plan reflects community values and provides a guide for making land use changes, planning capital improvement programs, and directing future growth. 

Common Plan Topics

Comprehensive plans often address the topics of:

• Infrastructure, transportation, and mobility
• Economic development
• Land use
• Neighborhoods
• Parks, open space, and the environment
• Special districts within the city
• Urban design

Growth & Development

Most important, the plan should address opportunities and issues that are likely to affect the city's future growth, development, and vitality. 

2. Why have we created the Envision Garland 2030 Comprehensive Plan?

The City of Garland is legally required to have and maintain a comprehensive plan. Garland's first comprehensive plan was developed in the 1960s. Another plan was developed in the 1980s and had been periodically updated. Envision Garland is the current comprehensive plan, which addresses the community's future through the year 2030.

3. How does Envision Garland affect my property?

Envision Garland does not impact current zoning regulations or property usage. It reflects the community's vision for its future and provides a guide for making future decisions through goals, policies, and strategies outlined in the plan.

4. How has the public been involved in Envision Garland?

Garland residents, businesses, property owners, and the City of Garland worked together on Envision Garland for over two years; several hundred Garland stakeholders participated in its development. Their hopes and vision for our community's future were sought by the City through surveys, community workshops, and other public outreach activities. Local Garland stakeholder input and vision are the foundation of Envision Garland; that public participation and support was invaluable and is reflected throughout the document.

Summer of Public Input

A summary of public input methods and events can be found in background information found on the Document Library page. Additional information about the public input process can be reviewed in the plan document itself. The Plan Commission and City Council hosted a series of public hearings to discuss the Envision Garland draft document. These public hearings were televised on CGTV and can now be viewed on CGTV's Streaming Video website.

5. How will Envision Garland be accomplished?

Recommendations, strategies, and projects identified in Envision Garland were realized through combined efforts of the City of Garland and community stakeholders: residents, property owners, businesses and employers, and developers, as well as civic organizations and other public agencies. Whether it is through informal, every-day activities or formally in an organized program or project, stakeholders' efforts are an investment in Garland's future. Cooperative, focused goals and activities will ultimately lead to the future that participants identified in Envision Garland.

6. Will there be updates to Envision Garland? When?

Yes, updates will occur periodically over the 20-year lifespan of Envision Garland. A five-year update cycle is not uncommon; however, the frequency of comprehensive plan updates depends on the particular community and related economic and physical factors, such as changes in population numbers and composition; construction and development; and general employment and economic conditions.

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Disc Golf

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1. What is Disc Golf?

Disc Golf uses the same principals of play as regular golf, but instead of using clubs and golf balls, the player throws a disc from a tee pad to a basket on a pole. The score is based on the number of throws it takes to get the disc to land in the basket.

2. Do you need special equipment?

No, you can use a regular disc to play. 

3. Are reservations needed?

The Audubon Park Disc Golf Course is open to the public daily on a first-come, first-serve basis, free of charge during park hours, 6 a.m. to 12 midnight. However, no lights are available in the park.  The course may be occasionally closed for tournament play.

4. Basic Rules of Scoring

Each throw counts as one point. The object is to acquire the lowest total score. Each hole has a par score, the number of throws expected to get the disc in the basket.

• Tee throws: Throws must be completed within the tee area.
• Fairway throws: Fairway throws must be made with both feet no closer to the hole than where the disc last landed.
• Putt throws: Putt throws are made within 10 yards of the pole, falling or jumping putts are not allowed.
• Out of bounds: A throw that lands out of bounds must be played from the point where the disc went out of bounds, and a one-point penalty is incurred. Water hazards and public roads are always out of bounds.

5. What happens if a disc goes over the fence of the GP&L substation near Hole 1?

If a disc goes over the fence of the GP&L substation near Hole Number 1, please call 972-205-3000 to report it. GP&L staff will retrieve the disc and leave it at Audubon Recreation Center. 

CAUTION:  Do not climb the fence to retrieve the disc as this area is very dangerous and can cause severe injury or even death.

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Emergency Management

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1. Why do I need a disaster supplies kit?

This kit is meant to provide for the basic needs of an individual or family for up to 72 hours in the event of an emergency or disaster when resources will be in short supply. For more information on what items specifically should be included in your plan, please see our Build a Kit webpage.

2. How do I prepare for a tornado before it strikes?

Warning Systems

Learn about Warning Systems.

• Inspect Your Home: Paying close attention to the walls and roof. You may need to make some improvements such as bolting the walls to the foundation or attaching "hurricane clips" between wall studs and roof rafters. You may want to contact building inspectors in your city or county about structural concerns that you might have.

Prepare a Shelter

• If your home does not have a basement or storm cellar, locate the safest room in your house and designate it as your storm shelter. An interior room without windows such as a closet, bathroom or the crawl space under a staircase may be the safest place. Lower-level interior bathrooms provide the best protection if no basement is available because the plumbing provides additional sturdiness to the walls.
• Mobile homes - even those with tie-downs - are not safe during tornadoes. Mobile homes should always be abandoned during severe weather and plan on sheltering in a nearby sturdy building. If no shelter is available, get out of vehicles and find the most low-lying area (ditch, ravine, etc.) lay flat on your stomach and cover your head with your hands.

Safe Rooms

Building a safe room is another option. Safe rooms are above-ground shelters built to withstand tornado-force winds and flying debris. An existing room, such as an interior bathroom, can be reinforced to function as a safe room while remaining functional as a bathroom. See information from FEMA on Preparing a Safe Room. Manufactured free-standing safe rooms also are available.

3. What hints do you have for recovering from flood or water damage?

Your first concern should be water extraction. It might be necessary to contact a professional extraction service, normally located under "carpet" service in the Yellow Pages. If the floors have carpet, it may be necessary to pull up the carpet and pull the pad out to dry. If you do not dry the carpet and pad, permanent damage (including mold and mildew) may occur. If your furniture becomes wet, place aluminum foil under furniture legs to prevent "bleeding" on the carpet. 

Damp 

If you suffer only damp carpets, furniture, and walls, adjust your air conditioner to "cool" and your furnace to "hot." Both air conditioners and heaters dry the air, and the drier the air, the faster your personal belongings will dry. Any remaining mud and dirt on the walls should be cleaned with plain water and a brush.

4. We had a storm last night. Why didn't I get a CodeRED Weather Warn call?

First, make sure you are registered for CodeRED Weather Warn. You must opt-in for the specific weather warnings you want to receive. CodeRED Weather Warn only sends calls to phone numbers linked to addresses in the storm's path. Although you may have rain at your house or hear thunder, you may not be in a severe warning area. To find out more about how Weather Warn works, view the CodeRED Weather Warn video.

5. What is the difference between a severe weather watch and a severe weather warning?

A severe weather watch is issued by the National Weather Service when conditions are favorable for severe weather to develop. A severe weather warning is issued by the National Weather Service when severe weather has been detected in an area either by radar indicators or trained storm spotters. For more information, please see our Watches versus Warnings webpage.

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Emergency Management - Children

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1. How many children will you need to plan for?

The number of children you have in your family might climb during a disaster. You might suddenly find yourself responsible for nephews, nieces or even grandchildren. Talk with your relatives and discuss their own emergency preparedness plans so you know the maximum number of children you need to prepare for.

2. What are the ages of the children in your plan?

Age is a very important factor to consider when making your emergency plans. Can they move around on their own? Are they able to communicate injuries or concerns? Are they old enough to drive? Will you need to pack additional diapers, food or baby care items?

3. What issues will you need to consider if you have to evacuate?

Evacuating a disaster area or moving to a shelter with children presents its own set of challenges. You need to plan ahead to make an extended stay away from your home as comfortable as possible. You’ll want to bring along games, books, crafts or other materials to help keep them entertained.

4. What if a child is away when a disaster strikes?

There are times when your family is separated. No one knows when an emergency situation might arise, so you have to prepare for anything. A few easy steps can make all the difference. Be sure your children never leave home without emergency contact information. Be sure they know whom to call first if you’re unavailable. Identify “safe places” in your community where they should go if lost or separated.

5. What about children with special health care needs?

If you have a child with special health care needs, fill out an Emergency Information Form (PDF) and give copies of it to all of your child’s caregivers (babysitters, school teachers, grandparents, and others). For more information on disaster planning for children with special health care needs.

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Emergency Management - Elderly

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1. What special health-related issues have to be considered?

A disaster situation might threaten or aggravate the health of an elderly plan member. Create a special contact sheet that has a complete medical history and details important information for emergency/rescue personnel. Make certain a copy is on hand at all times. If you have to evacuate, keep a copy with the elderly plan member in case you become separated. Having a detailed medical history on hand can help medical professionals provide faster treatment and care during an emergency.

2. What special medication needs have to be considered?

If you or an elderly person you’re planning for has a special medication schedule or must take special medications, make sure they’re included in your plan. Do you have a complete list of medications, dosages and times they should be taken? Do you have copies of prescriptions to show emergency/rescue personnel? Do you have someone designated to monitor the dosage schedule and administer medications?

3. What special mobility needs must you consider?

In an emergency situation, sometimes you have no option but to move to a shelter, another city, or even out of the state. If you or the elderly person you’re planning for has special mobility needs, traveling can create challenges you need to consider. What special travel arrangements will you need to prepare for? Will physical exertion aggravate a preexisting condition? Do you have a collapsible wheelchair on-hand?

4. Does the elderly person you are planning for require special medical equipment?

Many older citizens are able to maintain a certain quality of life through the aid of special medical equipment. Some of this equipment may not be available during an emergency, however, because the electricity is out or the equipment can’t be transported. Does special medical equipment limit the mobility or the distance you can travel? Who will be responsible for bringing along the special equipment should you have to evacuate? Do you have spare parts or materials for the equipment in your supplies?

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Emergency Management - Hazard Mitigation

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1. What is hazard mitigation?

Hazard Mitigation is the effort to reduce the loss of life and property by lessening the impact of disasters.

2. Why do we need a hazard mitigation plan?

Through projects, programs, and policies the City of Garland is constantly creating ways to protect the City from hazards and recover from disasters quickly. Hazard mitigation creates safer communities by reducing the loss of life and property damage. When the Hazard Mitigation Action Plan (HazMAP) is complete, it will include a list of specific actions and goals for city departments within the next five years. These actions will lessen the impact of hazards on individuals and our community. HazMAP also includes information that the public can use to prepare themselves for hazards. 

Readiness is a partnership, and you play an important role in making sure hazards don’t become disasters. Another partner is the Federal Emergency Management Agency (FEMA), who requires local jurisdictions to revise their HazMAP and obtain federal approval every five years in order to remain eligible for mitigation grant funding. Garland’s plan is up for renewal in 2017. FEMA also requires the public to participate in the planning process.

3. What are some examples of mitigation actions?

• Educating citizens regarding the dangers of extreme heat and cold
• Elevation of structures in flood-prone areas
• Erosion and drainage control to reduce flooding
• Line Maintenance Program to reduce electric service interruptions
• Mutual aid agreements to reduce response and recovery times
• Prohibiting development in high-hazard areas
• Safe rooms
• Trimming Program to reduce the potential for trees and branches to damage power lines
• Update construction codes for improved structural stability
• Water distribution system improvements to access more water in a drought

4. What is the planning process for hazard mitigation?

Local hazard mitigation planning forms the foundation for a community's long-term strategy to reduce disaster losses and break the cycle of disaster damage, reconstruction, and repeated damage in the next disaster. The planning process consists of:

• Organizing Resources -This includes identifying and organizing Planning Team Members and Stakeholders, as well as securing needed technical expertise and authority to implement mitigation goals. Review of existing plans for inclusion and necessary updates were also accomplished during this step.
• Assessing Risks - The Planning Team identified hazards that effect Garland and the potential risks they pose through Hazard and Public Surveys as well as Community Impact and Capabilities Assessments.
• Developing a Mitigation Plan - Based on an understanding of risk and impact, the Planning Team set priorities and developed mitigation actions and strategies for avoiding or minimizing the effects of disasters in Garland.
• Implementing Plan and Monitor Progress - Garland can bring the mitigation plan to live in a variety of ways, from implementing specific mitigation projects to changing aspects of day-to-day organizational operations.

5. What are some hazards identified by the City’s Hazard Mitigation Action Planning Team?

• Biological Event
• Communications Failure/Infrastructure Failure
• Drought
• Earthquake
• Erosion
• Expansive Soil
• Extreme Heat
• Flood
• Hail
• Power Outages
• Severe Thunderstorms/Wind/Lightning
• Severe Winter Weather
• Terrorism/Cyber Attacks
• Tornado

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Emergency Management - Outdoor Warning Sirens

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1. When are the outdoor sirens used?

The Warning Sirens Can Be Activated When: 

• The National Weather Service issues a Garland area Tornado Warning or Severe Thunderstorm Warning with destructive winds at or above 70 mph
• Trained storm spotters have reported a tornado with the potential to affect the City of Garland
• Hail of 1.75 inches (golf ball size) in diameter is imminent
• Deemed necessary by City of Garland officials (i.e. in the event of any emergency when officials need to get citizens to move indoors for their safety such as a chemical spill)

2. Why can’t I hear the outdoor warning siren in my house?

Homes are built to insulate against noise and most likely will not allow siren sounds to penetrate inside your home. The warning sirens are designed to be "outdoor" warning sirens only. They are for people who may be outside away from other sources of information. If the forecasters say to take cover, please do so immediately. Do not wait to hear the warning siren to take protective actions inside your home during severe weather.

3. When are the outdoor warning sirens tested?

Audible testing will occur on the first Wednesday of the month if conditions are favorable. The test will be an audible test and generally lasts about 30 seconds. Testing only occurs when weather conditions are “clear.” This means we will never test the sirens if the weather conditions outside could be confused for a real siren activation.

4. Why do we test the outdoor warning sirens so often?

It helps conditions the batteries for optimal use and makes sure the sirens are properly functioning. This also makes sure the residents of Garland are familiar with the siren system.

5. Why was the siren sounded when it was sunny outside?

If you are hearing them on Wednesday at lunch, it is probably the result of a test. However there may also be instances where there is severe weather in one part of Garland, but not another. We must err on the side of caution and sound the sirens to warn the residents in the warning area even if it means that we warn some that are not in danger.

6. What do you do when a outdoor siren sounds?

If you hear the sirens, seek sturdy shelter immediately. Make your way to an interior room, away from windows and exterior walls, and turn on a radio or television to a local station for more information about what the specific hazard is.

7. Where are the outdoor warning sirens?

There are 16 sirens located throughout the City of Garland. For more information please visit the Emergency Management page.

• Siren Number 1: Firewheel Golf area
• Siren Number 2: Winter Park
• Siren Number 3: Holford Park
• Siren Number 4: Beaver Elementary
• Siren Number 5: Central Park
• Siren Number 6: Cullum Park
• Siren Number 7: Castle Substation
• Siren Number 8: Firewheel Town Center
• Siren Number 9: H.B. Johnson Stadium
• Siren Number 10: Kingsley Park
• Siren Number 11: Centerville and Meadowbrook
• Siren Number 12: Audubon Park
• Siren Number 13: Toler Elementary
• Siren Number 14: Waterhouse and Roan
• Siren Number 15: Bass Pro Complex
• Siren Number 16: Firewheel Town Center (small siren on top of the building)

8. Do the outdoor warning sirens cover all of Garland?

No, the sirens were strategically placed to maximize coverage and reach individuals caught outside before dangerous conditions occur. Most sirens are located in outdoor gathering locations such as parks, ball fields, and the mall.

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Emergency Management - Tornado's & High Winds

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1. How do I protect myself and my family during tornado threats?

In Your Car

If you see a tornado while you are driving, stop your car and get out. Find the lowest spot, such as a ditch, and lie flat on the ground. Cover your head with your hands. Do not seek shelter beneath overpasses as wind speeds can be higher in narrow passages. Never try to out-drive a tornado.

At School, Office or Shopping Centers

In schools and office buildings, go to a designated shelter. If there is not one, the safest place is in the basement or an interior hallway on the lowest floor. In shopping centers, move as far away from glass doors and windows as possible. If you are in a building with a large-span roof, such as a gymnasium or auditorium, seek shelter elsewhere.

2. How do I stay safe after a tornado?

Once a tornado has passed, the danger is not over. In fact, half of all tornado-related injuries occur following the storm. Before you leave your shelter, look outside and assess potential hazards. While inspecting the damage, cleaning up and living without power, take the following precautions:

• Do not touch downed power lines or any objects that are in contact with downed lines. Report electrical hazards to authorities.
• Wear sturdy shoes or boots, long sleeves, and gloves when cleaning up.
• Look out for broken glass and exposed nails, a leading cause of tetanus. If you get a nail puncture, contact your doctor or local health department. You may need to get a tetanus shot.
• Use extreme caution when entering damaged structures.
• If your home is damaged, shut off the electrical power, natural gas and propane gas to avoid electrocution, fires, and explosions.
• If you smell gas in your home, turn the main gas valve off and call the gas company. Open windows and doors. Do not smoke, light candles or use matches.
• Whenever possible, use battery-powered flashlights and lanterns instead of candles.
• Help avoid injuries when using chainsaws and power tools by learning how to operate them properly, and always following recommended safety procedures.
• Never use generators, grills, camp stoves or other gas or charcoal-burning devices inside your home, garage or near open windows, doors, and vents. Carbon monoxide - a colorless, odorless gas - can build up and cause sudden illness and death. If you suspect carbon monoxide poisoning or feel dizzy, light-headed or nauseous, seek immediate medical attention.

3. Why can't I hear the warning siren inside my house?

The warning sirens are designed to be "outdoor" warning sirens only. They are for people who may be outside away from other sources of information. All citizens should have an NOAA All-Hazards Weather Radio. When the weather is threatening, you should rely on the All-Hazards radio, and broadcast media for the most reliable information. If the forecasters say to take cover, please do so immediately. Do not wait to hear the warning siren. For more information on the system capabilities and limitations, please see our Outdoor Warning System page.

4. What are some tornado fact versus fiction tips?

• Fiction: Areas near rivers, lakes, and mountains are safe from tornadoes.
  Fact: No place is safe from tornadoes. In the late 1980s, a tornado swept through Yellowstone National Park leaving a path of destruction up and down a 10,000-foot mountain.
• Fiction: The low pressure with a tornado causes buildings to "explode" as the tornado passes overhead.
  Fact: Violent winds and debris slamming into buildings cause most structural damage.
• Fiction: Windows should be opened before a tornado approaches to equalize pressure and minimize damage.
  Fact: Opening windows allows damaging winds to enter the structure. Leave the windows alone; instead, immediately move to a safe place.

Source

Nature's Most Violent Storms, A Preparedness Guide, USDC, NOAA, NWS

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Engineering - Flood-Prone Property Buyout Program

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1. What is the purpose of the program?

The purpose of the program is to reduce flood losses within the City and to provide relief to those property owners whose homes are frequently damaged by flooding.  This would be achieved through voluntary acquisition of residential properties where initiated by affected property owners.

2. How do I apply for the program?

Fill out the application that can be found at https://www.garlandtx.gov/3957/Flood-Prone-Property-Buyout-Program

3. What properties are eligible for the program?

The voluntary FPBP is available to any residential property that meets the following minimum requirements and may be amended to match the Federal Emergency Management Agency (FEMA) and Texas Water Development Board (TWDB) grant program’s minimum eligibility requirements:

1. For the purposes of this program, a residential property shall be defined as single family, single family attached or duplex.
2. Property must be located within the effective FEMA 100-year floodplain or floodway, as identified on the most current Flood Insurance Rate Maps (FIRM) for Dallas and Collin Counties.
3. Property must be current on County/City Property Taxes.
4. Property must have a clear title without liens (mortgage liens excluded).
5. Property must have an active flood policy through the National Flood Insurance Program (NFIP).

4. Is this program mandatory?

No, this program is voluntary and must be requested by the property owner.  This program is only available to those property owners who desire to enter the program and who are eligible.  Please note that the application for the program is entitled: “Statement of Voluntary Participation in the Flood-prone Property Buyout Program”.

5. Does this program affect the value of my property?

This program is only offered to those properties that are already designated by FEMA to be in the floodplain or in the floodway.  The FEMA flood map and information is also readily available to property owners, prospective buyers, and property lenders.  A link to the FEMA website is at the top of the web page.

6. If I am not selected, do I have to apply every year?

No, applications that meet the eligibility requirements will be kept on file and do not need to reapply unless a flooding condition has changed. However, applicants shall notify the City in writing if they no longer want to participate in the FPBP.

7. When can applications be submitted?

Applications will be accepted annually from March 1^st through May 31^st. (applications must be received by close of business (5:00 p.m.) on May 31^st or the last Friday of May)

8. What if I change my mind after the application is submitted?

The program is completely voluntary, and the applicant can back out of the program up and until the purchase contract has been signed with the City. The homeowner/applicant will need to notify the City of Garland’s Engineering Department in writing as soon as possible:  ✉ FloodProneBuyout@garlandtx.gov

9. How will the property value be determined?

The fair market value of a property purchased through this program will be determined by an appraisal.  If a property owner is not satisfied with the appraisal result, the property owner may seek their own appraisal.  If the property owner is still not satisfied, the property owner may opt out of the program and not sell the property.

Please note that initially, property values used for the FEMA grant application process will be based on the current year estimated tax appraisal value determined by the Dallas or Collin County Appraisal Districts (CAD).  However, the actual purchase contract, between the City and the property owner, will be based upon the fair market value determined in the appraisal process.

   

10. What if I disagree with the fair market appraisal value provided by the City?

If a property owner is not satisfied with the appraisal result, the property owner may seek their own appraisal.  The property owner, at their own expense may hire a certified independent third-party firm to provide an appraisal of the property. The property owner will present the appraisal to the City along with a receipt for the services.  If the City and property owner come to a mutual agreement on market value for the property, the City may credit the property owner for appraisal fees at closing.  If the property owner is still not satisfied with the appraisal results, the property owner may opt out of the program and not sell the property.

11. Will the City exercise eminent domain to acquire properties for this program?

No, property will only be acquired at the request of the property owner.

12. How long does the buyout process take?

After the application period closes on May 31^st, the buyout process should take between 18-24 months.

13. What if the grant application is not selected by FEMA?

The City will reapply the following year and look for ways to improve the score for the City-wide application.

14. Why does the buyout process take so long?

To maximize taxpayer dollars, the City will be applying for grant funding to assist with the purchase and demolition of the flood-prone properties through the Texas Water Development Board (TWDB) and the Federal Emergency Management Association (FEMA).  The application window through the TWDB is September 30 – January 25.  The application then goes to FEMA whose application and selection process is February through June, with grant funds available in September/October of the following year. 

15. When will the applicant know if their property has been chosen to be a part of the program?

The City will notify property owners in January (8-10 months after City application received from property owner) if their property was chosen to be a part of the grant application to FEMA.

 TWDB will notify the City in June (13-15 months after City application received from property owner) of their grant application status, and then the City will notify all selected applicants of the grant funding availability. 

16. What happens to the property after the buyout process?

Per the FEMA grant program requirements, all existing structures will be demolished/removed, and the property will be deed restricted in perpetuity as open space for the conservation of natural floodplain functions. Potential open space uses include compliance with the City’s Neighborhood Vitality Guidelines, parks for outdoor recreational activities; wetlands management; nature reserves; buffer zones; and other uses consistent with FEMA guidance for open space acquisition.

17. If a homeowner has negative equity on their mortgage, can they participate in the program?

Participation in the program requires a clear title, if a clear title cannot be obtained, then the property does not qualify for the program.

18. Are rental properties eligible for the program?

Yes, residential rental properties that meet all the requirements are eligible to participate in the program

19. Does the property owner receive reimbursement for moving expenses?

No. City Staff will notify owner/tenants of the property a minimum of 90 days prior to the anticipated date of the transfer of ownership (closing). If the property owner agrees to sell the property to the City, the transaction is voluntary and the property owner is not entitled to relocation benefits provided by the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970, which are only available to property owners who must sell their properties involuntarily.

20. What if the property owner’s application is rejected by the City?

The City will reject applications that are incomplete or do not meet the FPBP’s eligibility requirements. The property owner will be notified if there was missing information, or which FPBP eligibility requirements were not met. The property owner may then choose to rectify the reasons for rejection and reapply the following year.

21. If my application is accepted by the City, am I guaranteed to be included in the grant application to FEMA?

No. During the City’s review, evaluation, and prioritization period of the applications, a Benefit Cost Ratio (BCR) will be calculated in alignment with the FEMA guidelines. The City-wide grant application to FEMA must have an overall BCR of 1.0 or higher. During the City’s evaluation period (June through August) and the TWDB review process (September through January), applications with a low BCR (especially those with less than a 1.0 value) may not be selected for the FEMA grant application. Additionally, applications that do not meet other technical requirements of FEMA may not be included in the City-wide grant application. The property owner will be notified if their application has not been selected for the FEMA grant application.

22. Can I apply if I do not have an active flood insurance policy through the National Flood Insurance Program (NFIP) or if I previously had a policy but no longer carry it?

No. An eligibility requirement, per FEMA, of the FPBP is to have an active flood insurance policy. We would recommend you contact an insurance agent to learn more about your options. The City of Garland participates in the FEMA NFIP, which means that federally subsidized flood insurance is available to everyone in Garland (rates and requirements are regulated by FEMA). There is a 30-day waiting period before a policy becomes effective. Because the City is a participant in FEMA's Community Rating System (CRS), you are eligible for a CRS discount on your flood insurance policy. Be sure to verify with your insurance agent that the discount is being applied.

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Fire - Emergency Medical Services

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1. How can I obtain a copy of the Medical Report related to the time I was transported by the ambulance?

Simply fill the Emergency Medical Services Report Request 2013 (PDF). All HIPAA laws will be enforced. There is no charge associated with this request.

2. Are all of the ambulances staffed with Paramedics?

Garland Fire Department ambulances are staffed with two certified Paramedics. All personnel in the Fire Department are, at a minimum, Certified Emergency Medical Technicians.

3. Can I fill out a request and wait for my report?

No. When you fill out a request it is forwarded to the Custodian of Records. When the request is completed your records can be mailed, faxed or picked up at the fire administration office.

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Fire - Employment

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1. Do I have to be a U.S. citizen?

No.

2. How do I apply for a position with the City of Garland?

The City of Garland provides a web-based Career Center for posting available positions and accepting applications. View and apply to current job opportunities with the City of Garland. If you do not have internet access at home, you may apply in the Human Resources Department at City Hall or at a Garland Public Library location.

3. Can I pick up an application now?

No, applications are only available online during the application period.

4. Where can I pick up an application?

Applications are accepted online only.

5. Do EMT/Paramedics get preference in the hiring process?

No, your score on the Civil Service test determines your ranking.  However,  certifications will serve as tie-breakers.

6. Can I transfer my State Fire Certification from another state to Texas?

Yes. You can become certified through the Texas Commission on Fire Protection, but you will still have to go through the Garland Fire Department Academy.

7. Will I get paid more if I have a degree?

Not initially. Garland does not require college hours to be employed. However, after you reach higher certifications with the State of Texas and have completed certain years of service, you can receive additional pay based on college hours and/or a degree.

8. If I am already a certified firefighter will I have to go through firefighting training?

Yes, all recruits are required to complete the Garland Fire Academy.

9. Do I have to be a certified Paramedic or Firefighter?

You must have a high school diploma or GED to be hired. If hired, you will be required to attend paramedic school and the fire academy. You must become certified as a condition of employment.

10. Do you take applications throughout the year?

No. Applications are only accepted when a test date is established. If you wish to be notified, please complete an online profile.

11. Is there one Civil Service Test for all the cities in the metroplex?

No. Each city administers its own test.

12. Where can I obtain study material for the Civil Service Test?

Study material is available when an entrance exam is scheduled. You can find the study material at Careers.GarlandTX.Gov.

13. Can I volunteer as a firefighter in the City of Garland?

No. Garland does not utilize volunteer firefighters. We have a fully paid fire department staff.

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Fire - Fire Marshal

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1. Who do I contact to set up a program at my school or at the fire station for a group of kids or young adults?

The Fire Marshal's office sets up programs for:

• Churches
• Homeowner Associations
• Other Organizations
• Schools
• Scouts

You may email the Fire Inspection Division for Public Education or call 972-781-7148.

2. Who do I contact for career day at my school or for a job fair?

You may email the recruiting division or call 972-781-7149.

3. Does the Fire Department provide educational programs for businesses?

Yes, there are several programs for businesses. One of the most popular programs is the fire extinguisher simulator that instructs employees on how to use a fire extinguisher. This is a hands-on live demo. Call 972-781-7148 to find out more about this and other programs or email the Fire Department.

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Fire Service

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1. Why does a Fire Engine respond with an ambulance on medical calls?

Fire Engines assist ambulance crews on calls for several reasons. Certain types of medical calls require additional personnel as mandated by our Medical Control Doctor. Heart attacks, strokes, gunshot wounds, major accidents, and many other medical calls require additional personnel for effective medical treatment. 

2. Are Fire Engines staffed with medically trained personnel?

All Garland Fire Department personnel are trained and certified to a minimum level of Emergency Medical Technician. All fire engines are staffed with at least one Paramedic.

3. What is the difference between a fire engine and a fire truck?

A fire engine is designed to carry 500 gallons of water and pumps water from a hydrant - generally 1,500 gallons per minute. A fire truck is designed to carry ladders, special rescue equipment, and other special fire fighting equipment along with an elevating ladder. Garland operates seven fire engines. 

Quints

We also operate five quints. A quint is like a fire truck in that it carries an elevating ladder and all of the equipment of a fire truck, but also carries up to 500 gallons of water and can pump water from the hydrant like a fire engine. A quint can do the job of both. Quints are much more expensive than an engine or truck.

4. How many firefighters does each fire apparatus respond on incident calls?

The Garland Fire Department (GFD) requires minimum staffing of at least three firefighters on each piece of fire apparatus. If for some reason this requirement cannot be met, that apparatus will be shut down until sufficient staffing levels can be met. GFD maintains needed staffing levels 24 hours a day.

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Floodplain & Drainage

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1. What is a 100-year floodplain?

It is the area of land inundated by flood waters from a storm that has a 1% probability of being equaled or exceeded in any given 12-month period. Some smaller watercourses in Garland are not shown on the Federal Emergency Management Agency (FEMA) published Flood Insurance Rate Maps (FIRMs), but are still subject to inundation in a 100-year flood.

2. What is a Special Flood Hazard Area (SFHA)?

Federal Emergency Management Agency (FEMA) Flood Insurance Rate Maps (FIRMs) designate most of the 100-year floodplain as a Special Flood Hazard Area (SFHA). The SFHA is the land in the floodplain within Garland subject to a 1% or greater chance of flooding in any given 12-month period and is designated as Zone AE on the FEMA published FIRMs for the City of Garland.

3. Am I required to carry flood insurance?

Per the National Flood Insurance Program (NFIP) all residential or commercial structures that are located within the Special Flood Hazard Area (SFHA) are required to carry flood insurance in order to secure a federally backed mortgage. In addition, your mortgage company has the option to require flood insurance at their discretion.

The City of Garland cannot participate in negotiations to remove flood insurance purchase requirements from a given property.

4. Is my home or business in the floodplain?

A residential or commercial building is considered to be within the 100-year floodplain if floodwater levels during a 100-year flood event touch the exterior foundation of the building.

5. My mortgage company says my home or business is in the floodplain, but I disagree. What can be done to address this?

In order to officially remove a property from the 100-year floodplain, it is necessary to obtain a Letter of Map Amendment (LOMA) from the Federal Emergency Management Agency (FEMA). If you want to apply for a LOMA, you must first obtain an Elevation Certificate for your property.

6. How do I obtain an Elevation Certificate?

To obtain a new Elevation Certificate, please contact a registered professional land surveyor (RPLS) or professional engineer (PE), licensed to practice in the State of Texas, who is qualified to provide you with that service. Please be aware that not all RPLS’s or PE’s include Elevation Certificates as a part of their business.

If you have a copy of an Elevation Certificate for your property, or eventually obtain a new one, the City kindly requests that you provide a copy to the Engineering Department for its records. The City of Garland participates in FEMA’s voluntary incentive program called CRS (Community Rating System) that recognizes and encourages community floodplain management activities that exceed NFIP requirements. As a part of the CRS, the City is required to keep records of any Elevation Certificate that it obtains a copy of. This helps reduce our community’s flood insurance premiums for property owners in Garland.

While the  Engineering Department does not have an Elevation Certificate for every property in the City, it can produce copies of Elevation Certificates upon request if one is currently on file.   Copies are available to the public free of charge. You may contact the Engineering Department at 972-205-2170 to request a copy.

7. When can I develop in the floodplain?

Flood Plain Development

Any development in a flood plain carries a risk of increasing flood elevations and causing damage to the development and nearby properties.  The City of Garland is committed to the concept of "zero-rise" flood plain development.  

This means that any development within a flood plain in Garland must ensure that no rises in 100-year water surface elevations occur as a result of it.  This is normally accomplished by balancing fill in the flood plain with excavation.  A flood study must be prepared by a state-licensed professional engineer.   The flood study analyzes the development's impact on the floodplain. 

Prior to Construction

Prior to any construction, the flood study is submitted to and approved by the Engineering Department.  These requirements apply to FEMA-designated Special Flood Hazard Areas (SFHA), as well as smaller flood plains within the City that do not appear on FEMA-published Flood Insurance Rate Maps (FIRMs).  Section  3.86 of the Garland Development Code contains the requirements that must be met in order to secure a Flood Plain Development Permit.  

In addition, any development project within a FEMA SFHA must conform to all FEMA requirements outlined in Section 44 of the Code of Federal Regulations (44 CFR), chapters 59 through 78.

8. What is a Floodplain Development Permit?

A Floodplain Development Permit is required for all development of any type within the Special Flood Hazard Area (SFHA). These forms must be completed by the project owner or contractor and submitted to the Engineering Department for review and approval. Find out more information on the Forms page.

9. What is the difference between FEMA designated zones A, AE, X (shaded), and X?

Zone A

Zone A is the section of Special Flood Hazard Area (SFHA) where the 100-year water surface elevation has not been determined. Only a few small areas within the City of Garland are Zone A. Zone AE is the section of SFHA where the 100-year flood elevation has been determined, as well as a designated floodway. 

Zone X

Zone X (shaded) is an area inundated by the 0.20 annual chance flood, better known as the 500-year flood, with average depths of less than 1 foot or with drainage areas less than 1 square mile; and areas protected by levees from the 1 percent annual chance flood. Finally, Zone X (un-shaded) refers to areas outside the land inundated by the 0.20 annual chance flood event. It should be noted that some small creeks do not appear on the Flood Insurance Rate Maps.

Interested parties may contact the City of Garland Engineering Department to determine if flood plain information is available for these creeks.

10. What is the floodway?

Section 31.101 (N) of the City of Garland Code of Ordinances defines a floodway as the channel of a river or other watercourse and the adjacent land areas that must be reserved in order to discharge the base (100-year) flood without cumulatively increasing the water surface elevation by more than one foot. Floodways are delineated on the Flood Insurance Rate Maps (FIRMs). This area must be kept clear of fences, buildings, fill, or any other obstructions that could inhibit flood flows.

Section 31.104 of the Code of Ordinances specifies requirements for any proposed development within a floodway. In addition, the Federal Emergency Management Agency (FEMA) regulations for floodway development must be followed.

11. What is a LOMA, LOMR, LOMR-F, or CLOMR?

Letter of Map Amendment (LOMA)

LOMA (Letter of Map Amendment) is a letter from the Federal Emergency Management Agency FEMA that a given structure or parcel of property is not within the Special Flood Hazard Area (SFHA) as shown on the effective Flood Insurance Rate Map (FIRM). Typically a LOMA will remove the Federal requirement for the lender to require flood insurance coverage for a property located in SFHA. However, the lender may determine as a business decision or policy that it wishes to continue the flood insurance requirement.

Letter of Map Revision (LOMR)

LOMR (Letter of Map Revision) is a letter from FEMA officially revising the current FIRM to show changes to floodplains, floodways, or flood elevations. Typically these letters are associated with large scale map changes or larger commercial or residential subdivision developments. When a LOMR is issued by FEMA, the affected FIRM will be reissued, physically changing the map to reflect the results of the LOMR.

Letter of Map Revision Based on Fill (LOMR-F)

LOMR-F (Letter of Map Revision based on Fill) is a letter from FEMA stating that an existing structure or parcel of land that has been elevated by fill material would not be inundated by the 100-year flood and therefore is not located within the SFHA. This is similar to a LOMA, except that a LOMA details with properties that have not had any fill material brought in to elevate the structure above the 100-year flood elevation.

Conditional Letter of Map Revision (CLOMR)

CLOMR (Conditional Letter of Map Revision) is a letter from FEMA commentating on whether a proposed project if built as proposed, would meet minimum National Flood Insurance Program (NFIP) standards or proposed hydrology changes.

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Friends of the Library

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1. What do the Friends of the Library do?

The Friends of the Nicholson Memorial Library is community organization supporting and promoting Garland libraries. The Friends sponsors activities to raise funds for the purchase of library materials and equipment, and underwrites programming to benefit all library users.

2. How do I join the Friends of the Library?

Stop by any Garland Library and fill out an application form. You may also print one online.

• Student: $5
• Individual: $8
• Senior: $5
• Family: $15
• Supporting: $25
• Business/Organization: $50

This is an annual cost and you will get a special "Friends" library card. Also, you may indicate on your form if you want to help volunteer or possibly serve on the Friends of the Library board.

3. What is AmazonSmile?

AmazonSmile is a simple and automatic way for you to support the Friends of the Nicholson Memorial Library every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to the Friends of the Nicholson Memorial Library. You can choose from nearly one million organizations to support though we ask that you choose the Friends of the Nicholson Memorial Library and help support your Garland Libraries.

4. How do I shop at AmazonSmile?

To shop at AmazonSmile simply go to smile.amazon.com from the web browser on your computer or mobile device. You may also want to add a bookmark to smile.amazon.com to make it even easier to return and start your shopping at AmazonSmile.

5. How do I select a charitable organization to support when shopping on AmazonSmile?

On your first visit to AmazonSmile, you need to select Friends Of The Nicholson Memorial Library Inc so they receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make at smile.amazon.com will result in a donation.

6. How much of my purchase does Amazon donate?

The AmazonSmile Foundation will donate 0.5% of the purchase price from your eligible AmazonSmile purchases. The purchase price is the amount paid for the item minus any rebates and excluding shipping and handling, gift-wrapping fees, taxes, or service charges. From time to time, Amazon may offer special, limited time promotions that increase the donation amount on one or more products or services or provide for additional donations to charitable organizations. Special terms and restrictions may apply. Please see the relevant promotion for complete details.

7. Can I receive a tax deduction for amounts donated from my purchases on AmazonSmile?

Donations are made by the AmazonSmile Foundation and are not tax deductible by you.

8. How can I learn more about AmazonSmile?

Please see complete AmazonSmile program details.

9. Can I donate old books and magazines to the library?

Yes, newer items and items in good condition will be considered for the library collection. If not added by the library, items are passed along to the Friends of the library for their annual book sale. Items the Friends will take include:

• Books for all ages
• Books in foreign languages
• Books of all kinds: fiction and non-fiction
• Books on all subjects
• CDs
• DVDs
• Puzzles and games

Donated items may be dropped off at any Garland library location. If you need assistance carrying in your donations, please ask for help at the Check- out Desk. Any books not used by the library or the Friends will go to a special recycler and all funds earned from recycling go to the Friends of the Library to be used for the benefit of the Garland Libraries.

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Garland Avenue Gateway (former Hypermart site)

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1. How long has the site been vacant?

Walmart vacated the Walmart Supercenter (originally Hypermart) in May 2008.  In December 2009, Walmart sold the property to a Limited Partnership in a conveyance that included 25-year deed restrictions.  The property was then sold to a developer who unsuccessfully sought to have the property zoned to allow for mini-warehouse storage.  That developer eventually offered the property to the City, which purchased it for below its market-appraised value in 2017.

2. What are some of the site's potential uses?

After the City acquired the site in November 2017, a market and concept study was conducted by Gateway Planning.  The study found four possible development alternatives for exploration that included: (1) Distribution/Industrial, (2) Showroom Industrial,  (3) Regional Entertainment, and (4) temporary uses.  

The City was approached by several developers interested in developing the site for warehouse distribution uses, none of which were appropriate for a sustainable development within the area. In late 2018, an exclusive agreement was entered into with a developer to explore potential developments for the property that would serve as a regional draw to catalyze the redevelopment of Garland Avenue.  The developer’s concept and economic feasibility research focused on a variety of potential uses anchored by water and/or sporting facilities, with supporting entertainment uses. None of the concepts proved economically viable or self -sustaining and would have required the City to take on exceptional additional risk. 

The developer saw significant project risk given the state of the development cycle; the current, limited access to the region from I-635; and, that future access would be further dampened by I-635 East construction.  With these major impediments, the City Manager recommended to the Council that the redevelopment timeline be delayed until the completion of I-635 East.

3. What kinds of deed restrictions are imposed on the existing Garland Avenue gateway site?

The deed restrictions exclude Walmart-like businesses from being built on the site, such as:

• a grocery store or supermarket
• wholesale club
• department store
• discount store

These restrictions are in place until 2034.

4. What is the Garland Foundation for Development?

The Garland Foundation for Development is a local government corporation that was created in 2010 under the Texas Non-Profit Corporation Act.  Local government corporations may be used to fund and/or manage transportation, water and sewer infrastructure, economic development ventures, and other projects that benefit the public.  Foundations are common in Texas cities that do not have the ability to create an Economic Development Corporation (EDC). EDCs, commonly referred to as a 4(b) corporations, are funded by a 1% optional 4(b) sales tax that can be used for various economic development activities.  Garland’s 1% optional sales tax goes to fund DART for regional transportation.  State law allows cities to form Foundations to perform many of the same functions of 4(b) corporations but have no taxing authority.

The Garland Foundation for Development was initially created to assist with downtown revitalization, in particular the area around Fifth Street Crossing.  Like an affiliate or subsidiary of a private corporation, the Foundation has been used to control risks and liabilities that could otherwise fall on the City and taxpayers.  The Foundation has also been used to acquire property where it was believed that buying in the City’s name would have resulted in paying a higher price.

The Foundation’s board of directors consists of the nine members of the City Council, as allowed by law.  The Foundation is subject to the same transparency requirements that are imposed on the City such as open meeting and open record requests.

5. What is the role of the Garland Foundation for Development with the Garland Avenue gateway location?

The City of Garland originally acquired the Hypermart site in its own name.  The title was transferred to the Foundation as the City began it efforts at researching redevelopment possibilities for the property.  Having the title in the Foundation was thought to provide greater flexibility and marketability to the development community.

6. How can I share my thoughts on the future development of the Garland Avenue gateway site?

Please contact the City of Garland Economic Development Office.

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Granville Arts Center

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1. What rental facilities are available at the Granville Arts Center?

The Brownlee Auditorium, the Small Theatre, The Atrium and the Plaza Theatre are the rental facilities at the Granville Arts Center. 

Brownlee Auditorium 

The Brownlee Auditorium features a proscenium stage, deluxe, fully upholstered seats, a hydraulic orchestra lift, state-of-the-art sound and lighting equipment, and a seating capacity of 720.

 Small Theatre

The smaller modified proscenium theatre seats 200 and is also equipped with full curtains and complete booth-controlled lighting and sound systems.

The Atrium

The Atrium will accommodate up to 450 people seated at tables. It also features a spacious lobby and a fully equipped catering kitchen for banquet service. The Atrium is located adjacent to the Granville Arts Center.

The Plaza Theatre

The Plaza Theatre, an extension of the Granville Arts Center, provides a spacious lobby and an elegant auditorium with a stage. This state-of-the-art facility seats 350. The Plaza Theatre is located at 521 West State Street on the Historic Downtown Square.

2. Can I see what the rental facilities look like?

Tours of each facility are available by calling the Granville Arts Center at 972-205-2785. Regular business hours are Monday through Friday from 9 a.m. to 5 p.m.

3. Where is the Granville Arts Center located?

The Granville Arts Center is located in Downtown Garland at the intersection of Fifth and Austin Streets. We are located adjacent to the DART light rail station and approximately six minutes from either the President George Bush Turnpike or Interstate Highway 635 (IH-635). 

4. How do I rent one of the facilities at the Granville Arts Center?

Rentals

The staff of the Granville Arts Center takes rental reservations and prepares contracts for renting the different facilities. For information about The Theatres at the Arts Center, call 972-205-2785 or email the Garland Arts Center. For information about The Atrium at the Arts Center call 972-205-3981 or email the Atrium. 

Technical Questions

For technical questions at the Granville Arts Center, call 972-205-2786 or email the Garland Arts Center. 

5. Where can I find information and a schedule of the upcoming events at the different theatres?

Information on upcoming events at the Granville Arts Center can be found in the Calendar of Events on GarlandArts.com. Information is also available at the Arts Center Box Office or by calling 972-205-2790.

6. How can I purchase tickets for events at the Granville Arts Center and the Plaza Theatre?

The Granville Arts Center Box Office is open Thursday-Saturday, 12 p.m. to 4 p.m. for ticket purchases. 

Tickets may be purchased online, by phone at 972-205-2790, or at the ticket window with cash, check, or credit/debit card. Visa, Mastercard, American Express, and Discover are accepted as well.

The Box Office is also open for ticket sales two hours before select productions. Individual groups handle all other productions at the Granville Arts Center and the Plaza Theatre. The Box Office will be closed on all City holidays and Easter Sunday. 

7. Can I tour the rental facilities?

Tours of each facility are available by calling the Granville Arts Center at 972-205-2785.  Regular business hours are Monday through Friday from 9 a.m. to 5 p.m.

8. Where is the Plaza Theatre located?

The Plaza Theatre is located at 521 W State Street on the Square in Historic Downtown Garland.

9. How do I rent the Plaza Theatre?

Rental Reservations

The staff of the Granville Arts Center takes rental reservations and prepares contracts for renting the different facilities. For Plaza Theatre rentals, call 972-205-2785 or email the Garland Arts Center. 

Technical Questions

For technical questions about the Plaza Theatre call 972-205-3656 or email the Garland Arts Center.

10. Where can I find information and a schedule of the upcoming events at the Plaza Theatre?

Information on upcoming events at the Granville Arts Center and the Plaza Theater can be found in the Calendar of Events. Information is also available at the Arts Center Box Office or by calling 972-205-2790.

11. How can I purchase tickets for events at the Plaza Theatre?

 Tickets to productions at the Plaza Theatre may be purchased online, by calling 972-205-2790, or at the door, one hour prior to curtain.

Some productions are handled by individual groups and are also sold at the door on the day of the production. Contact information is available on our Calendar of Events.

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Granville Arts Center - The Atrium

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1. How do I book my event at The Atrium?

If you are interested in booking your event at The Atrium, please call our offices at 972-205-2632 and talk to our staff for availability and information.

2. Is there a deposit and if so, how much is it?

A non-refundable deposit in the amount of one-half of the room rental fee is required in order to reserve a date. This deposit is applied to the final balance due. Banquet space will not be held without a deposit.

Note: For social events Friday through Sunday, the deposit is half the rental rate.

3. When is my final payment due?

Your final payment, less deposit amount, is due no later than 14 days prior to your event. You may pay the amount prior to that date if preferred.

4. May I bring in my own food or use my own caterer?

No. Food and/or beverages must be provided by one of The Atrium approved caterers. However, you may use your choice of vendor for special occasion cakes (i.e. wedding/groom cakes, anniversary cakes etc.)

5. May I bring in any alcoholic beverages?

No. Alcoholic beverages of any kind must be provided by one of The Atrium approved caterers. Guests can purchase alcohol for approved caterers to bring into The Atrium.  No alcohol of any kind may be brought into or taken from The Atrium by clients or their guests at any Atrium event. 

Note: No alcohol only events are allowed at The Atrium. Catered food is required if alcohol of any kind is served.

6. Are security guards required for my event?

Requirements

• If alcoholic beverages of any kind are served at The Atrium, then two security guards are required.
• If any event hosts 300 or more attendees, then two security guards are required.
• If an event is youth-oriented such as a teen birthday party, bar/bat mitzvah, middle or high school dance/prom, a graduation party for a minor, etc. then two security guards are required.

At the discretion of The Atrium Event Director, security may be required at any event at any time. A security contact can be provided by The Atrium Event Director. 

7. What should I consider when selecting my vendors?

All vendors need to be aware of, and must abide by, the guidelines, policies and procedures of The Atrium. The Atrium staff can provide you with lists of preferred vendors who are familiar with our policies.

8. Does the rental of The Atrium include the lobby and the courtyard?

Yes, The Atrium rental includes The Atrium courtyard and lobby on Friday, Saturday, and Sunday. The Atrium Lobby alone is available for rental Monday through Thursday only.

9. Can Atrium chairs and tables be used in the courtyard?

No. The Atrium chairs are not allowed to be used in the courtyard. You will have to obtain them from an event rental company.

10. What is the time period for my reservation?

If your event is on a Friday, Saturday or Sunday, the reservation time is for a period of 7 hours. This time frame includes your set up and clean-up time. You may reserve your seven hours between the following times:

Monday through Thursday
9 a.m. to 11 p.m.

Friday through Saturday
9 a.m. to Midnight (room must be vacated by midnight)

Sunday
Noon to 10 p.m.

11. Can I purchase additional hours?

You may purchase additional hours if you need more time for set up or clean up. Please keep in mind that additional hours may not be purchased beyond midnight.

12. Can I provide my own entertainment?

Yes, you may hire a DJ, band or any musical act of your choice for your event. All entertainment vendors must adhere to City of Garland noise ordinances and City policies and procedures.

13. Which forms of payment are acceptable?

The Atrium accepts:

• Discover
• Mastercard
• Money orders
• Personal checks
• Visa

Any credit card payment will need to go through our booking system payment portal. Checks and money orders can be accepted directly. 

14. What kind of parking is available?

Plenty of free self-parking is available at the Granville Arts Center as well as the Garland City Hall parking lot, adjacent to The Atrium. The DART Transit Center parking lot is also available.

15. Are dressing rooms available?

Yes. One large dressing room is included with the rental of The Atrium. This room includes a wall of lighted make-up mirrors as well as a private bathroom with a full-length mirror.

16. Will an Atrium staff member be present during my event?

Yes. At least one Atrium staff member will be present during your event. This person oversees and monitors each event that takes place at The Atrium. 

This person is not an event planner or wedding coordinator. If you desire such a service, you will need to contract with an independent service provider.

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Health Department - Public Health Clinical Services

Show All Answers

1. Do you take appointments?

No appointments are necessary. We take walk-ins Monday through Friday, first-come-first-served. We are also open during lunch hours.

2. What is TVFC program?

The Texas Vaccines for Children (TVFC) is a state-operated program funded with federal and state money to provide low-cost vaccines to eligible children from birth through 18 years of age.

3. Do I have to pay for the vaccines under the Texas Vaccines for Children Program?

No, you do not have to pay for the vaccines for your children under the Texas Vaccines for Children Program, however, you may pay a small immunization administration fee if your children are not covered by Medicaid/Children's Health Insurance Program (CHIP) program.

4. Who is eligible for the Texas Vaccines for Children (TVFC) Program?

Any child who is 18 years of age or younger and meets at least one of the eligibility criteria listed below is eligible to receive TVFC vaccine:

• Medicaid eligible
• Enrolled in Children's Health Insurance Program (CHIP) and the provider bills CHIP for the services
• Alaskan Native
• American Indian
• Does not have health insurance 
• Is underinsured - A child who has commercial (private) health insurance, but coverage does not include vaccines

5. What do I need to bring to get my child immunized?

You will need to bring a complete record of your child's previous immunizations. If you are on Medicaid, CHIP or private insurance, you need to bring the current card, not the letter.

6. Can I bring my sick child to your clinic to see a doctor?

No, we only give immunizations. However, your child may be able to receive his/her immunizations if a low-grade fever and/or minor symptoms are present.

7. Do you accept out-of-state Medicaid?

No, we are not able to accept out-of-state Medicaid.

8. Do you accept insurance?

We accept BlueCross/BlueShield of Texas, CIGNA, Humana, and United Healthcare. We also accept Medicare Part B and D for patients 50 and up.

9. Do you give discounted services to Garland residents?

Our fees are the same, regardless of location of clients' residence.

10. Can you give some of my child’s immunizations on this visit and some on the next visit, so that my child will not get so many injections at one time?

As a Texas Vaccines for Children provider, our clinic is required to give all recommended vaccine doses on the same visit.

11. Do you provide titer lab tests to check immunity levels?

Yes, we do perform laboratory services at our clinic. We offer MMR, Measles, Mumps, Hep B, Varicella and Rabies Titers.

12. Do you provide testing for sexually-transmitted diseases (STDs) or drug testing?

No, you can contact Dallas County Health and Human Services by calling 214-819-1819 for information on testing.

13. Do you offer physical exams or athletic physicals?

No, we don't offer physical exams or athletic physicals at this time.

14. Are you affiliated with the Parkland Health and Hospital System?

No, we are an extension of the City of Garland Health Department, funded by Texas Department of State Health Services and Health Facilities Development Corporation.

15. What should I do if I am bitten by an animal?

Animal bites should be immediately reported to the Animal Services division of the city in which the bite occurred.  In addition, the bite victim should contact his/her healthcare provider to receive instructions on the necessity of tetanus vaccination and/or rabies treatment.

For further information visit the City of Garland Animal Services.

16. Why should I register my child on ImmTrac, the Texas immunization registry?

ImmTrac, the Texas Immunization Registry, is a no-cost service offered by the Texas Department of State Health Services (DSHS). It is a secure and confidential registry available to all Texans. When a health-care provider administers an immunization and you consent to registering this information, the statewide immunization registry, known as Immtrac, is notified. The benefits of registering the information help parents locate shot records for the children and prevent over immunized their child due to lost shot records. Also, the immunization schedule is confusing and parents often do not realize that their child is due for an immunization.

Consent Form

ImmTrac Consent Forms are available at Garland Public Health Department Clinical Services.

Download the ImmTrac Consent Form from the DSHS website. Complete the form, sign and date it. Deliver the completed consent form, along with copies of your immunization records to: 

1. Any health-care provider registered with ImmTrac 
   1. Garland Health Department Clinical Services
   2. Mail to:
      Texas Department of State Health Services
      Immunization, Branch – ImmTrac Group, MC 1946
      P.O. Box 149347
      Austin, TX 78714-9347
   3. Fax to Texas DSHS at 512-458-7790
2. Call our Outreach Specialist if you have questions related to ImmTrac at 972-205-3370.

17. Why should I register myself on ImmTrac, the Texas immunization registry?

Adults need vaccines throughout their life. Store your immunization records in Immtrac, the Texas Immunization Registry. It is a free, secure, confidential services that stores immunization records electronically in one centralized system. ImmTrac is available to Texans of all ages.

To register for ImmTrac participation, you must grant consent in writing. Anyone 18 years or older may consent to participate in ImmTrac. Past, as well as current, immunizations can be added to the record at any time.

How to Register

Download the Immunization Registry (ImmTrac) Adult Consent Form (F11-13366) (PDF) or obtain an ImmTrac Consent Form from Garland Health Department Clinical Services. Complete the form, sign and date it. Deliver the completed consent form, along with copies of your immunization records to:

• Any health-care provider registered with ImmTrac
• Garland Health Department Clinical Services
• Mail to:
  Texas Department of State Health Services (DSHS)
  Immunization Branch – ImmTrac Group, MC 1946
  P.O. Box 149347
  Austin, TX 78714-9347
• Fax to the Texas DSHS at 512-458-7790

18. I’m an adult. What immunizations do I need?

Staying healthy is a lifelong job, and you're never too old to be immunized!

Getting a dose of Tdap (Tetanus, diphtheria, pertussis) is especially important if you have contact with an infant. Other immunizations available for adults include:

• Influenza (every year)
• Hepatitis A
• Hepatitis B
• Meningococcal
• MMR (measles, mumps, rubella)
• Pneumococcal
• Varicella (chickenpox)

The Centers for Disease Control and Prevention (CDC) recommends patients 50 and up to get the Shingles vaccine.

Resources

Consult your healthcare provider to determine your need for other vaccines or visit the following websites to determine what you need:

• CDC
• Immunization Action Coalition

19. What are the requirements of the new state law regarding meningitis immunizations for college students?

On January 1, 2012, new state meningitis vaccine requirements go into effect that require certain college students to present proof of receiving a Meningococcal Conjugate Vaccine (MCV4) within the past 5 years.  Contact the institution you are planning to attend for specific instructions.

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Heritage Crossing

Show All Answers

1. What is the museum’s address?

The physical address of the Garland Landmark Museum is 393 N. Sixth Street.

The mailing address of the Garland Landmark Museum and Heritage Crossing is PO Box 469002, Garland, TX 75046.

The mailing address of the Garland Landmark Society is PO Box 462232, Garland, TX 75046.

2. When is the Landmark Museum open? And why is it not open more?

The museum is open every Saturday from 10 a.m. to 2 p.m. except holiday weekends.

The museum is open thanks to volunteers who give their time on Saturdays so that the Landmark Museum can be open. If you are interested in volunteering, please email Heritage@GarlandTX.gov.

3. How much is admission to the Landmark Museum?

Admission is free, including for group and private tours, although the Garland Landmark Society accepts donations.

4. Do you do field trips for schools, seniors, scouts, or private tours?

Yes! Email us at Heritage@GarlandTX.gov. We'll send you an information packet about Heritage Crossing and set a date and time for your visit.

5. Can I go inside the Tinsley-Lyles House or the 1910 Pullman Coach Car? And when will they be open to the public?

Unfortunately, because of needed rehabilitation and repair, the Tinsley-Lyles house and the 1910 Pullman Coach Car are not open to the public at this time.

6. What is inside the museum?

The Landmark Museum contains Garland-specific historical artifacts and documents, all donated to and maintained by the Garland Landmark Society. This collection focuses on the period between 1850 and the present. One of our most unique exhibits is our touchscreen, where you can watch Garland videos and interact with a map that shows how Garland has grown and changed through the years.

7. How can I learn more about Garland history?

The Landmark Society’s website GarlandHistorical.org has a wealth of information, including a historical timeline, maps and more.  If you are interested in further researching a topic or have relevant information to offer, please contact us at Heritage@GarlandTX.gov.

8. What does the Garland Landmark Society do and how can I join?

Members work to keep the museum open every year. They also publish a yearly calendar with historic images and dates. Volunteers maintain and expand the GarlandHistorical.org website, plan and work on projects, including displays, as well as the fundraising required to carry them out.  For additional information please email Answers@GarlandHistorical.org.

Annual dues are $20.  Perspective members can fill out the membership form and pay dues every Saturday from 10 a.m. to 2 p.m. or online at GarlandHistorical.org. They can also be mailed to The Garland Landmark Society P.O. Box 462232 Garland, TX 75046.

9. How do I volunteer?

Volunteers are always needed and welcomed.  Please complete this online form and we will get back to you.

10. I am looking for historic Garland photos to purchase. Who do I contact?

Any photo on this website (GarlandHeritage.com) or GarlandHistorical.org may be used.  Please cite Garland Landmark Museum when using.  If a high resolution photo is required, it may be available for a fee.  Please email Heritage@GarlandTX.gov for more information.

11. When is the Landmark Museum open? And why is it not open more often?

The museum is open every Thursday, Friday and Saturday from 10 a.m. to 2 p.m. except holiday weekends. If you are interested in scheduling a private tour, please email us at Heritage@GarlandTX.gov.

The museum is open thanks to volunteers who give their time on Saturdays. If you are interested in volunteering, please email Heritage@GarlandTX.gov.

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Housing - Fair Housing Services

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1. What is fair housing?

Fair Housing means you may freely choose a place to live without regard to race, sex, religion, handicap, familial status (having one or more children), age, or national origin. Fair Housing is a right protected by federal, state and local laws. Housing discrimination is against the law.

2. What practices are protected under the law?

Refusal to sell, rent or lease because of race, sex, religion, handicap, familial status, age, or national origin. Discriminatory advertising, terms or conditions in providing services in connection with the sale or rental of housing. Blockbusting or frightening people into moving out of a neighborhood, is also illegal.

3. What does housing discrimination look like?

You are being discriminated against if you experience any of the following based upon your race, color, national origin, religion, age, sex, handicap or family size:

• No one can refuse to rent, sell or negotiate housing with you
• No one can set different terms or conditions for the sale or rental of a dwelling
• No one can refuse to make a mortgage loan
• No one can refuse to let you make reasonable modifications to a dwelling to accommodate your handicap
• No one can threaten or intimidate you for exercising your right to fair housing, or assisting others to exercise their right

4. What can housing discrimination feel like?

There are many possible scenarios. For example, you look for housing in a particular neighborhood. You are discouraged, and directed to another part of town. You may be told that you are too late, too soon, too old, or have too many children. You may hear all kinds of reasons.

You may even believe what you hear. But, inside, you know something does not feel right. You begin to feel like you are rejected because or your age, ethnicity, physical disability, or marital status. If this is the situation, you know what it feels like to be denied housing. What you may not know is that in the United States housing discrimination is against the law.

5. What can you do about housing discrimination?

First, report it. By remaining silent, you lose and the lawbreakers win. By accepting their discrimination, they continue to discriminate against others. The City of Garland has trained staff to help you when you have experienced unfair treatment while trying to rent or buy housing.

If you or those you care about have been discriminated against by unfair housing practices, the law-breakers can be stopped. Bilingual services are available in Spanish and English. Vietnamese bilingual services are by appointment only. For more information, please call us at 972-205-3300 or visit our office at:
Fair Housing Services
210 Carver St.
Suite 102
Garland, TX 75040

6. Where can I find more basic facts about the Fair Housing Ordinance?

View more information about the Fair Housing Ordinance.

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Housing - Fair Housing Services in Espanol

Show All Answers

1. ¿Qué es Vivienda Justa?

Vivienda Justa significa que usted tiene la libertad de escoger el lugar que guste para vivir sin tener que preocuparse por su: raza, color, sexo, religión, incapacidad física o mental, estado familiar (tener niños o estar embarazada), edad, origen nacional. La Vivienda Justa es un derecho protegido por la ley. La discriminación en la vivienda es encontra de la ley.

2. ¿Qué prácticas son protegidas bajo la ley?

Rehusar la venta, renta, o alquiler tan solo por su raza, color, sexo, estado familiar, religión, incapacidad física o mental, edad u origen nacional. Publicidad discriminatoria, en relación con los términos y condiciones de la venta o renta de la vivienda. Alarmar a la gente para que se muevan fuera del vecindario también es ilegal.

3. ¿Cómo se identifica la discriminación de vivienda?

Usted sabe cómo se ve la discriminación de vivienda. Basado en su raza, color, origen nacional, religión, edad, género, impedimento físico, retraso mental o estado familiar (tener niños o embarazada):

• Nadie puede rechazar el alquilar, vender o negociar con usted.
• Nadie puede crear condiciones diferentes para la venta o alquiler de su hogar.
• Nadie puede rechazar el hacer una carga de la hipoteca.
• Nadie puede rechazar el hacer cambios razonables en una vivienda para acomodar su impedimento físico.
• Nadie puede amenazarle o intimidarle para ejercitar tu derecho a la vivienda justa o asistiendo a otros en ejercitar sus derechos.

4. ¿Cómo se siente cuando ha sido discriminado?

Quiso alquilar un apartamento. Buscó una casa en un sector particular. Aplicó por una hipoteca de casa. Y lo rechazaron. Le ofrecieron diferentes términos. Desaprobado. Dirigido a otra parte de la cuidad. Le dijeron que llego demasiado tarde o temprano, demasiado viejo, tiene demasiados niños. Escuchó varios tipos de excusas. Quizás creyó lo que le dijeron. Pero sintió que algo estaba mal. No era justo. Usted tenía el dinero para comprar la casa nueva, pero sintió que fue rechazado por su origen nacional. O edad. O impedimento físico o retraso mental. O el tamaño de su familia. O su ropa religiosa. O el color de su piel. O porque eres un padre soltero. Si esto es el caso, usted conoce que es discriminación y usted sabe que la única razón por la cual le rechazaron fue por quien usted es o como se ve. Quizás lo que no sepa es que en los Estados Unidos discriminación de viviendas es ilegal.

5. ¿Cómo se puede resolver discriminación de vivienda?

La primera cosa que necesita hacer es decidir hacer algo al respecto. Por mantenerse en silencio, pierdes y los infractores ganan. Por aceptar su discriminación, ellos pueden continuar su discriminación contra otros. La Cuidad de Garland tiene empleados altamente entrenados para ayudarle si ha sufrido injusticias mientras intentaba alquilar o comprar una vivienda. Si usted o sus seres queridos han sufrido discriminación de vivienda, se le puede poner un alto a los infractores. Servicios bilingües están disponibles en español. Para más información, por favor de llamar al 972-205-3300.

Dirección:
La Oficina de Vivienda Justa y Derechos Humanos
210 Carver Street, Suite 102
Garland, TX 75040

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Housing - Garland Housing Agency

Show All Answers

1. What if I have a fair housing complaint against my current landlord?

Visit the Fair Housing section to see how to make a complaint.

2. What are the income limits for receiving Section 8 Rental Assistance?

The income limits are as follows:

Size of Family	Income
1	$31,150
2	$35,600
3	$40,050
4	$44,500
5	$48,100
6	$51,650
7	$55,200
8	$58,750

3. What are the latest utility allowances?

View information about the latest utility allowances (PDF).

4. Who is responsible for the security deposit or deposit on utilities?

The tenant is responsible for all deposits. The Garland Housing Agency does not provide funds for these expenses.

5. How much rent does a Housing Choice Voucher holder pay?

The tenant is responsible for rent in the amount of 30% of the annual adjusted gross income of the family.

6. Must a landlord rent to a Housing Choice Voucher holder if there is a unit available?

No. The decision to rent to a tenant is the landlord's, as is the responsibility for checking credit and rental histories.

7. Can a Housing Voucher be transferred to another agency?

A voucher can be transferred to another agency, unless that agency is within the Garland Housing Agency's jurisdiction (50 mile radius). In that case, there is no need to transfer. The Garland Housing Agency will service vouchers within our jurisdiction. The process of transferring to another housing agency/authority is called Portability.

8. Who finds the unit to live in?

Voucher holders find their own housing units. All units must pass a Housing Quality Standards inspection by a Garland Housing Agency inspector before approval.

9. What area(s) does Garland Housing cover?

You can view GHA's jurisdiction here: Garland Housing Agency Jurisdiction Map.

You can also use our Interactive Jurisdiction Map that allows you to enter the address of a rental unit to determine if the unit falls within GHA's coverage area. GHA Interactive Jurisdiction Map 

GHA covers all areas located within the RED outline. This includes/covers all of Dallas, Rockwall and Collin counties along with portions of:

• Denton (south of E. University Blvd, east of FM 423 & east of SH121 Business)
• Kaufman County (west of State Highway 205, west of FM 148 & north of 175)

10. Can a person take an application home to fill out in advance?

Online applications are only accepted when the waiting list is open. Garland Housing Agency will no longer process hard copy applications.

11. If a family is on the waiting list in another city, can it transfer to the Garland Housing Agency waiting list?

No. Each agency maintains its own list. However, you may apply to as many agencies as feasible in your attempt to get housing assistance.

12. Does a Voucher holder have to live in an apartment?

No. There are single family houses, townhouses, duplexes and apartments on the Garland Housing Agency program.

13. How many Section 8 Housing Choice Vouchers are available through the City of Garland Housing Agency?

Currently, the City of Garland Housing Agency administers over 1,300 Housing Choice Vouchers.

14. How much is the deposit on a unit?

Deposits are set by the landlords and utility companies, not by Garland Housing Agency.

15. Is an individual eligible for housing if he/she has a job?

Yes, as long as the family's total adjusted gross income falls within the guidelines.

16. How long does it take to get rental assistance once a family is on the waiting list?

At this time the Garland Housing Agency does not know how long a person will have to remain on the waiting list. You can check your position number and status by visiting the waiting list website.

17. What if there is an emergency?

Presently, there are no emergency shelters in Garland. People needing emergency assistance are referred to private social organizations or to shelters in Dallas.

18. What do we bring when we apply?

Everyone must present a picture identification at the time of application.

19. How do you get on the Garland Housing Agency waiting list?

The Garland Housing Agency's waiting list is currently closed to new applications.

20. How does an individual or family get on Section 8 in Garland?

The demand for rental assistance is greater than the number of available Housing Choice Vouchers. The Garland Housing Agency must wait for families to leave the program before adding new families. When families move off the program, vacated slots are filled from the Garland Housing Agency’s waiting list of qualified applicants.

21. Does the City of Garland have public housing?

The Garland Housing Agency only administers the Housing Choice Voucher Program (Section 8).

22. How does Section 8 Rental Assistance differ from public housing?

Public Housing units are specific areas and complexes set aside for housing families. Section 8 units, however, are located in privately owned multi and single family dwellings throughout the City of Garland and surrounding communities, allowing tenants to choose the type of unit and the area in which they want to live.

23. Does the Garland Housing Agency offer the Housing Choice Voucher Home Ownership program?

Yes, however to be eligible for the Garland Housing Agency home ownership program, a family must meet the following criteria:

• The family must be a current voucher program participant for at least one year.
• The family must qualify as a first-time homeowner (no member of the family has had any ownership interest in a principal residence in the past 5 years).
• The annual income of at least one adult family member who will own the home must be equal to or greater $10,300.
• For disabled families annual income must be equal to the monthly Federal Supplemental Security Income times 12.
• If any family member has previously defaulted on a mortgage when participating in the voucher home ownership option, the family is ineligible for the homeownership option.
• Except for cooperative members who have acquired cooperative ownership shares to commencement of home ownership assistance, no family member may have a present ownership interest in a residential property.
• The family must also satisfy any other initial eligibility requirements established by the Garland Housing Agency.
• The family can have any repayment agreements with the Garland Housing Agency or any other housing agency/authority.

Please contact your case worker for more details and how to apply.

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Housing - Home Ownership Program

Show All Answers

1. What is the Housing Choice Voucher Home Ownership Program?

The Housing Choice Voucher Home Ownership Program allows the voucher subsidy to be used to help a first-time home owner meet monthly mortgage expenses.

2. Who qualifies?

In order to be eligible for the Garland Housing Agency's (GHA) home ownership program, a family must meet the following criteria:

• The family must be a current rental voucher program participant for at least one year.
• Must be currently employed for an average of 30 hours per week for the last three consecutive years.
• The family must qualify as a first-time home owner (no member of the family has had any ownership interest in a principal residence in the past 5 years).
• The annual income of at least one adult family member who will own the home must be equal to or greater than the Federal minimum hourly wage multiplied by 2,000 hours.
• For disabled families, the annual income must be equal to the monthly Federal Supplemental Security Income times 12. (employment requirements do not apply)
• If any family member has previously defaulted on a mortgage when participating in the voucher home ownership option, the family is ineligible for the home ownership option.
• Except for cooperative members who have acquired cooperative ownership shares to commencement of home ownership assistance, no family member may have a present ownership interest in a residential property.
• The family must also satisfy any other initial eligibility requirements established by the GHA.

3. How do I know I'm ready for home ownership?

Owning a home is a big responsibility. It's important that you understand those responsibilities before you look at being a first time home buyer. It is mandatory that you take an approved home ownership counseling course prior to being issued a home ownership voucher. It is also wise to first clear up any credit problems and save enough money so you can make a down payment.

4. What is an eligible home?

Homes eligible for this program are new construction, manufactured housing, and pre-owned. All homes must be attached to a permanent foundation. On a new home purchase, ground must be broken (slab/basement foundation) before the date that you put a sales contract on the home.

5. Will you find me a home to live in?

No. It is the family's responsibility to find a home that is eligible for the voucher home ownership assistance. If the family is already a rental voucher participant and is determined to be eligible, the GHA will authorize the family to search for a home to purchase without the interruption of their rental assistance.

An eligible family will have 120 days from the time the voucher is issued to close on a home. Families participating in this program may select an eligible unit anywhere within the GHA's jurisdiction. Families may purchase a unit out of the GHA’s jurisdiction under the portability procedures of the voucher program, but only if the receiving housing authority is administering a home ownership program and accepting applicants.

6. Will I need to get my home inspected?

Yes. There will be two types of inspection that will be needed. The first inspection is a Housing Quality Standards (HQS) Inspection, performed free of cost, by the Garland Housing Agency (GHA). The HQS inspection is used to determine if the current condition of the unit is decent, safe and sanitary. The GHA may, but is not required, to conduct annual housing quality standard inspections.

The second type of inspection is by an independent professional home inspector that you will hire. The purpose of this inspection is to identify home defects and assess the adequacy and life span of major systems, appliances and other structural components.

7. What about financing?

The participating family ultimately is responsible for securing its own financing. The Garland Housing Agency may develop partnerships with lenders to assist the family in obtaining financing, but can not require the use of certain lenders. A family may choose any lender it wishes.

Voucher funds can not be used to assist with financing costs, such as down payment or closing costs. If you do receive down payment assistance through another funding resource, make sure you understand all of their requirements and the impact they may have on any home ownership and financial decisions you may make in the future.

8. Can my family help me buy the home?

In most cases, your family can help you purchase a home. Assisting with a down payment or other expenses or co-signing or co-borrower on the loan may be helpful. However, it is important to understand that under the Housing Choice Voucher (Section 8) regulations, a non-occupying co-borrower can not own an interest in the house.

9. Am I limited to how much I may pay for a home?

The amount you are able to pay is dependent on your total income and resources. The mortgage lender will consider your income, housing assistance payment and any other additional assistance that you may be receiving from an outside source or agency. The lender will pre-qualify you based on income and other financial information. It is important to have this pre-qualifying letter before you begin shopping for a home. In this way, you can know how much home you can afford based on your financial standing.

10. How do I make the mortgage payments?

The Garland Housing Agency (GHA) will make the monthly home ownership housing assistance payment (HAP) directly to the family, unless other arrangements are made by the family and lender and approved by the GHA. Housing Assistance Payments are processed on the first business day of each month and are deposited within 3-5 business day thereafter.

You will need to combine the GHA's payment along with your payment and forward one check along to the lending institution. Once again, make sure you pay special attention to the rules the lender has for payment. In addition, always keep any records or documentation the lender sends to you.

11. What do I pay for?

The family is responsible for all home owner expenses not covered by the housing assistance program payment. Such costs to consider are: home inspection and appraisal fees, down payment and closing costs. In addition, the family will be responsible for maintenance, repair and utility costs (if applicable), as well as any home owner's association dues.

12. Are there ongoing requirements?

Yes. In order to receive continued housing assistance payment home ownership payments, the family must continue to live in the home. If the family moves out, the Garland Housing Agency (GHA) will not continue the assistance after the month when the family moves out. Neither the family nor the lender is required to refund to the GHA the home ownership assistance for the month when the family moves out.

The family must comply with the terms of the mortgage in order to qualify for continued assistance from the GHA. In addition, the family must remain eligible according to Housing and Urban Development rules and regulations as stated in the GHA Administrative Plan.

13. Will I still have to have a re-certification meeting each year, even after I purchase the home?

Yes. You will still need to submit all your paperwork for re-certification and you will have to continue to abide to the "Statement of Homebuyer's Obligations" that you sign prior to purchasing a home.

14. Are there any time limits?

Yes. Housing Choice Voucher home ownership assistance may only be paid for a maximum period of 15 years if the initial mortgage incurred to finance purchase of the home has a term that is 20 years or longer. In all other cases, the maximum term of home ownership assistance is 10 years. There is no time limit on home ownership assistance for elderly and disabled families.

However, if anytime during this time limit the family's income is able to support the full home ownership expense, the Garland Housing Agency will no longer be able to assist the family and the family will be totally responsible for the full mortgage payment. In addition, such factors as continued approval by Congress to fund the home ownership program and continued eligibility requirements may effect the amount of time that you receive assistance. It is important to understand that you are responsible for the full mortgage payment if your housing assistance payment is terminated for any reason.

15. Can I purchase another home?

Yes. The participating family may sell its home to purchase another home under the home ownership program. All sales must be approved by the Garland Housing Agency. However, the total amount of time the family receives assistance on both homes is counted towards the time limit.

The Garland Housing Agency will not commence voucher assistance (either rental or home ownership) for occupancy of another unit so long as any family member owns any title or interest in the prior home.

16. Will purchasing a home make me ineligible for other assistance programs such as food stamps, Medicaid and Medicare?

No. A home, as well as a car, is an exempt asset according to Social Security and other federal agencies. These types of assets do not count toward a person receiving other supports.

17. What if I have trouble maintaining my home or paying my mortgage?

You may be required to attend post-purchase home ownership counseling. In your community, there are experienced home ownership counselors who can assist you in such areas as saving towards repairs and the general maintenance of your home. In addition, they can provide financial advice and strategies that can help you avoid defaulting on your mortgage. It is important to understand that you are responsible for any debt incurred to purchase the home.

18. What if I get terminated from the program?

Among those reasons that the Garland Housing Agency (GHA) may deny or terminate home ownership assistance are:

• The family does not comply with voucher program requirements at 24CFR 982.552 or for criminal activity as defined by 24CFR 982.553
• The family does not comply with family obligations described at 24CFR 982.551 or 24CFR 982.633

The GHA must terminate voucher home ownership assistance for the family if the family is dispossessed from the home pursuant to a judgment or order of foreclosure on any mortgage-securing debt incurred to purchase the home.

The GHA may permit a family subject to a foreclosure action to move to a new unit with voucher rental assistance. However, the GHA must deny such permission and terminate the family's participation in the housing choice voucher program if the family defaulted on an Federal Housing Authority-insured mortgage and the family fails to demonstrate that it has:

• Conveyed the title to the home to Housing and Urban Development or Housing and Urban Development’s designee
• Has moved from the home within the period established or approved by Housing and Urban Development

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Housing - Landlord Forum (GHA)

Show All Answers

1. What is the payment standard?

The amounts listed have been adopted by the Garland Housing Agency as the new payment standards and will be in effect for regular new move ins and moves (change of unit) effective January 1, 2023. View the 2023 payment standards.

2. What if the tenant has people living with them that are not on the lease?

The tenant agrees neither to assign this lease, nor to sublet or transfer possession of the premises, nor to give accommodation to boarders or lodgers without the written consent of the landlord and prior approval of the Garland Housing Agency. The tenant further agrees not to use or permit the use of the dwelling unit for any purpose other than as private dwelling unit solely for the tenant and the tenant's family. If any of the above occurs, please notify the caseworker for the tenant immediately using the contact information in the chart below or you may email the main office at GHA@GarlandTX.Gov.

 

Caseworker	Caseload	Extension	Email
Yazmin Duran	Main  C, D, G, E	3399	yduran@garlandtx.gov
Paula Wesley	J, K, L, M, Q, U	3394	pwesley@garlandtx.gov
Natasha Perkins	F, N, O, P, S, X	3386	nperkins@garlandtx.gov
Juanita Reid	R, T, W, V, Y, Z	3374	jureid@garlandtx.gov
Robyn Armstrong	Case Manager Supervisor	3340	rarmstrong@garlandtx.gov

3. How do I handle a tenant that damages my property?

The tenant will be responsible for damages to the unit and premises, other than normal wear and tear, that are caused by any member of the tenant's family, guests of the tenant, and the persons under the tenant's control.

4. What do I do if I need to evict the tenant?

The owner may only evict the tenant from the contract unit by instituting a court action. The owner must give a tenant a notice that specifies the grounds for termination of tenancy. The notice of grounds must be given at or before the commencement of the eviction notice. The notice grounds may be included in, or may be combined with any owner eviction notice to the tenant.

5. What if the check from the housing agency is late?

The tenant is not responsible for payment of the portion of contract rent covered by the housing assistance payment under the Housing Assistance Payment contract between the owner and the housing agency. The housing agency's failure to pay the housing assistance payments to the owner is not a violation of the lease. During the term of the lease, the owner may not terminate the tenancy of the family for nonpayment of the assistance payment.

It is the goal of the Garland Housing Agency to ensure payments are received in a timely manner. Due to recent changes in the cash management requirements of Housing and Urban Development, payments cannot be processed until the 1st business day of the month. Bank deposits are usually made within 3 to 4 business days there after.

6. How much am I allowed to charge for rent on the Housing Choice Voucher Program?

The rent to owner must be reasonable in comparison with rents charged for comparable units in the private unassisted market or for units assisted under the Housing Choice Voucher Program.

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Human Resources

Show All Answers

1. How do I apply for a position with the City of Garland?

The City of Garland provides a web-based Career Center for posting available positions and accepting applications. View and apply to current job opportunities with the City of Garland.

If you do not have internet access at home, you may apply in the Human Resources Department at City Hall.

2. I saw a City of Garland posting on a job board and I can’t locate it on the City of Garland website. Is it still available?

If you cannot locate the position in the City of Garland Career Center, the position is no longer available.

3. How do I find out if I am qualified for a position?

Each job posting includes an overview of the position, responsibilities and minimum qualifications. If you meet the minimum qualifications, please submit an application.

4. How may I verify that my application was submitted and received?

When your application is received for a position, you will receive an email response which says, "Thank you for your recent submission." You may also review your application submittals by logging in to your account at the City of Garland Career Center to view your applicant dashboard.

5. How can I check the status of my application?

You may check the status of your application by logging in to your account at the City of Garland Career Center as an existing applicant. Scroll to the "Past Job Submittals" section on your dashboard. Applications may show the status as Received Submission (application received), Under Review (being screened by the hiring manager), and Reviewed, Not Selected (your application was not chosen for further consideration).

6. May I apply for several positions at once?

You may apply for as many positions for which you meet the minimum qualifications. Once you have created a profile through the City of Garland Career Center, you may click on any open position to submit an application.

7. Will I be informed if I am not being considered after I interviewed for a position?

If you supplied us with your email address in your profile or application and you were not selected for the job for which you interviewed, you will be sent an email notification that you were not selected.

8. Do I have to provide a response to all application questions?

Almost all the information requested on the application is required. If there is a field that is mandatory, it will be highlighted in yellow. Your application will not be submitted if you leave any mandatory field blank.

9. May I update my contact information, application or add an updated resume?

Once you have created a profile on the City of Garland Career Center, you may return and make revisions to your profile and/or application form and upload an updated resume. It is extremely important to keep your information current to optimize the selection process.

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Internal Audit - Fraud Hotline

Show All Answers

1. Is the hotline for City employees only?

No. Anyone who suspects fraud may report it using a variety of methods.

2. How do I report Fraud, Waste, or Abuse (FWA)?

You can report fraud by:

• Call the Fraud Hotline at 972-205-2739
• Contact the City Attorney’s Office
• Contact the Internal Audit Department
• Email the Fraud Hotline
• Fax the Fraud Hotline 972-205-2932
• Mail the Fraud Hotline
  P.O. Box 469002
  Garland, TX 75046
• Report to your supervisor, or the next higher supervisor

3. Where does the hotline ring?

The Fraud Hotline rings to a telephone at the City of Garland's Internal Audit Department. It may go to voicemail if we are unable to answer, but is monitored during scheduled business hours.

4. Is the hotline confidential?

The hotline does have caller ID. However, you do not have to leave your name or telephone number if you do not choose to. If you are uncomfortable with this, you may also report your concerns via email or mail.

5. How much evidence do I need to make a report?

A hunch is enough. You do not need to collect evidence before making a report. We will perform an investigation to collect evidence. However the more information you can provide, the easier it is for us to investigate properly and thoroughly.

Details such as names of people or departments involved, times and dates of the incident, vendor names, and a description of the incident are helpful in identifying what needs to be investigated. You should report the suspicions as soon as possible. Do not wait to collect evidence.

Do not attempt to investigate the matter yourself. If you are a City employee, failure to report suspicions may make you an accomplice. City Directive Administration 8 states:

• If an employee becomes aware of the reasonable possibility of any Fraud, Waste, or Abuse (FWA) activity, the employee has an obligation to report it through the appropriate channels –supervisory personnel and/or the FWA hotline.
• Any employee who has knowledge of an occurrence of FWA or has reason to suspect that FWA has occurred shall immediately notify their supervisor or the FWA Hotline/City Auditor’s Office.
• Any employee having knowledge of FWA who does not report it may be considered to have been an accomplice to the FWA and will be subject to disciplinary action up to and including termination and/or prosecution.

6. What can I report?

Report any concern, large or small. We take all concerns seriously. Sometimes small concerns lead us to larger ones. 

While we may not investigate every claim (for example, code violations), we will make sure it is forwarded to the appropriate person.

7. Will my manager be informed of my call?

All information will be kept as confidential as possible. However, sometimes it is necessary to identify the complainant if an issue goes to court or under other circumstances. Internal Audit will investigate fraud.

Fraud is an intentional or deliberate act of deception to gain an advantage. As a general rule, the City Manager’s Office investigates allegations of waste and abuse. Reports of management abuse or other potentially inappropriate activities, including safety issues, substance abuse, sexual harassment, etc. (for a more complete list, please refer to City Directive Administration 8: Fraud, Waste, and Abuse Policy) may be referred to other departments, including code compliance, HR, and/or senior management, as appropriate.

8. Can I be retaliated against?

No. The City strictly prohibits retaliation for reporting suspected Fraud, Waste, or Abuse (FWA). City Directive Administration 8 states: The City will not tolerate any retaliation against an individual for reporting FWA or for cooperating, giving testimony, or participating in any manner in an audit/investigation, proceeding, or hearing.

You are also protected by state law. Local Government Code Title 5, Subtitle A, Chapter 554.002 states a local governmental entity like the City cannot suspend, terminate, or take adverse personnel action against someone who in good faith reports a violation of the law.

If you feel you are the victim of retaliation:

• Call the Fraud Hotline at 972-205-2739
• Contact the City Attorney’s Office
• Contact the Internal Audit Department
• Contact the Texas Workforce Commission
• Email the Fraud Hotline
• Fax the Fraud Hotline 972-205-2932
• Mail the Fraud Hotline
  P.O. Box 469002
  Garland, TX 75046
• Report to your supervisor, or the next higher supervisor

9. Who performs the investigation?

Internal Audit will investigate fraud. Fraud is an intentional or deliberate act of deception to gain an advantage. As a general rule, the City Manager’s Office investigates allegations of waste and abuse.

Reports of management abuse or other potentially inappropriate activities, including safety issues, substance abuse, sexual harassment, etc. (for a more complete list, please refer to City Directive Administration 8: Fraud, Waste, and Abuse Policy (FWA)) may be referred to other departments, including code compliance, Human Resources (HR), and/or senior management, as appropriate.

The Internal Audit Department will perform a preliminary investigation. The FWA Coordination Committee will coordinate and make decisions on how the cause will be investigated and what the course of action will be. This committee includes:

• Chairman of the Audit Committee
• City Attorney
• City Auditor
• City Manager
• Senior Managing Director of Human Resources

10. When will I find out the results of my complaint?

Investigations take time and due to the confidential nature of many investigations, we may not be able to share the ongoing details and progress. The length of time will depend on the complexity of the case. However if you provide us with contact information, we will be happy to follow up with you when we are able. 

You may also contact us at any time with additional information or concerns.

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Lake Edge Zoning

Show All Answers

1. How much will subleasing cost?

The "base" initial sublease rent payment is $750 for all tracts. In addition, a surveying fee may be required in the amount of $900 for Tracts 11 through 49 and $675 for all other tracts. The surveying fee can be waived if the property corner pins that were previously set for each sublease tract are still present and undisturbed. See the letter sent to all sublease tract owners, dated January 11, 2010, for more information (the letter is posted on this website).

2. Does the City have development ordinances that govern sublease tracts?

Yes, the Lake Shore Zoning District and Development Standards govern sublease tract development, and they are available on this website.

3. Who at the City do I need to talk to for doing a sublease and construction/use questions?

Contact the Engineering Department's Drainage and Development group at 972-205-2170 to start the process of obtaining a sublease. Contact the Building Inspection Department at 972-205-2300 for use questions in relation to your sublease tract.

4. Is there an application for the sublease?

No. However, it should be noted that an application will be required in order to obtain a building permit from the Building Inspection Department before constructing a structure on the sublease tract.

5. What can I build on the tract?

Refer to the Lake Edge Zoning District and Development Standards for more information on allowable uses for sublease tracts.

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Library Board

Show All Answers

1. What does the Library Board do?

The purpose of the Library Board is to advise the City Council on issues relating to the Public Library and to recommend plans and programs to promote the library system for the city. The Board meets monthly on the second Monday at 6 p.m. in the Work Session Chambers at City Hall. All meetings are open to the public unless the Board goes into executive session. For more information visit the Library Board page or call the Library Administration office at 972-205-2543.

2. Where do I find the Library Board agendas and minutes?

Meeting agendas and approved minutes are posted on the website for citizen review.

3. How do you become a Library Board member?

The Library Board is composed of nine citizens that are appointed by the City Council. The Director of Libraries serves as ex officio member of the Board. The normal term of office is two years; four members shall complete their full term of office in odd numbered years and five members shall complete their full term of office in even numbered years.

Qualifications

The Garland Charter and Code of Ordinances establish certain qualifications that must be met by members of boards and commissions. In addition to special qualifications for service, a board member must:

• Have been a resident of the state of Texas for one year and of Garland for six months prior to the date of appointment.
• Be a qualified voter at time of appointment.
• Not be in arrears on City taxes, utility service charges, or other obligations owed the City.
• Have not been convicted of a felony.
• Have not been convicted of a Class A misdemeanor.
• Not be an adversary party to pending litigation against the City.

For more information, please visit the City's Boards and Commissions page.

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Library Card / Account

Show All Answers

1. How do I get a Nicholson Memorial Library System card?

Local Residents

A Library card is available to residents of Garland and surrounding communities. You must be 18 with a valid photo ID to get your own Library card. Otherwise, a parent or legal guardian with ID would need to cosign. Please bring your unexpired official state photo ID (Texas driver’s license, Texas ID, Matricula, out of state license) with your full name and current address on the ID. If the ID does not show your current address, you must present proof of address. Acceptable items for proof of address include current utility bill, lease agreement, auto insurance or bank statement. The proof of address has to have your name on it.

Replacing a Card

If you had a card and need to replace it bring your current unexpired official state photo ID and a $2 replacement fee to any Garland Library and get a new card.

2. How old do you have to be to get a library card?

You must be 18 with a unexpired official state photo ID to get your own Library card. Otherwise, a parent or legal guardian with ID would need to cosign. If you have any questions, call the Circulation Desk at 972-205-2524.

3. What types of identification do I need to get a library card?

Please bring your unexpired official state photo ID (Texas driver’s license, Texas ID, Passport, Matricula, out of state license) with your full name and current address on the ID. If the ID does not show your current address, you must present proof of address. Acceptable items for proof of address include current utility bill, lease agreement, auto insurance or bank statement. The proof of address has to have your name on it. People with addresses in Northeast Texas will be eligible for full library cards.  If you have any questions, call the Circulation Desk at 972-205-2524.

4. Can I check my library account online?

Yes, you can check your account by clicking on Library Catalog and choosing the My Account tab. Enter your library card number and PIN to see your account information, if you have any fines, what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support or Inter-library Loans (for inter-library loans) with any questions, comments or concerns.

See also:

• How much are overdue fines?
• How do I pay fines online with a credit or debit card?

5. How do I find out what my PIN is?

Your PIN is the last 4 digits of the phone number we have on file for you. You can change your PIN in My Account in the Personal Information tab.

6. What if I do not remember what phone number I have in my Library account?

To update your phone number or change your PIN to a different 4 digit number please visit the Circulation Desk at any of the Garland libraries.

7. Can I see what items I have checked out?

Yes, you can check your account by clicking on Library Catalog and choosing the My Account tab. Enter your Library Card number and PIN and click Log In. From here you can see what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support with any questions, comments or concerns or call the Circulation Desk at 972-205-2524.

8. Can I see what items I have requested/placed on hold?

Yes, you can check your account by clicking on Library Catalog and choosing the My Account tab. Enter your Library Card number and PIN and click Log In. From here you can see what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support with any questions, comments or concerns or call the Circulation Desk at 972-205-2524.

9. Can I see what items I have requested through inter-library loan?

Viewing the status of your inter-library requests:

1. Go to the Texas Group Catalog.
2. Hover over "Texas Group Catalog" in the upper left corner and choose My Requests.
3. Choose “Garland/Nicholson Memorial Library System” as your home library.
4. Click on “Continue.”
5. Enter your library card number.
6. Enter your PIN.
7. Click “Login.”
8. After signing in, you will see all of your active requests and their statuses:
   • "New" - this is a new request.
   • "Pending" - Currently, the Texas Group Catalog software is sending requests to libraries on your behalf.
   • "Shipped" - the item is on its way to Garland for you!
   • "Received" - the item has been received by the Garland Public Library. Some processing will be required and then it will be sent to your branch for pick up. When it is ready for pick up at your branch, you will get notified just like you get notified for all other holds. You'll have ten days to pick it up after it's ready.

Not seeing your hold? When cancelled, a hold drops off your request list and an email is sent to the email address you provided with an explanation for the cancellation. Also, there is no historical record of your requests. Once the library receives and process the request, it drops off your request list in the Texas Group Catalog.

10. Do library cards expire?

Yes, they do. Every four years we require patrons to present an unexpired official state photo ID with current address at any Garland Library. If you go to My Account in the Library portal and click on the Personal Information tab you can see the date your library privileges expire. Please renew on or before that date for continuous service.

11. Why can't I login?

The newest version of the Library Portal supports these browsers:

• Windows Edge latest two versions for Windows
• Google Chrome latest version for Windows and Macintosh
• Mozilla Firefox latest version for Windows and Macintosh
• Safari latest two versions for Mac

The login box is a pop up window so you may need to add https://nm.ent.sirsi.net to your list of allowed sites. The Place Hold box and the item detail screen are also pop up boxes.

Browser issues

The appearance of the Library portal interface and performance speed may vary based on the specific web browser and browser settings you are using. 

12. Will I get charged if I don’t return an item?

While we are not charging late fines, we are charging for lost items. When an item is 14 days overdue, your account will be charged the replacement cost of the item, plus a processing fee. You will be responsible for those charges until you bring back the overdue item.

13. How will I know if I have overdue items?

Check your account status and sign up for automated text or email service through Library Elf at http://library.garlandtx.gov. You can even download our library app. Search for Garland PL in the Apple or Android store.

14. I lost the items that are charged to my account, but I can’t afford to pay the replacement costs. Will you clear those charges?

We will not clear the cost of an item if it is lost or damaged. However, come talk with us and we can see what our options are.

15. What if I have lost items on my account but I still have them? Can I still bring them back?

Yes! If they are still in good condition and less than a year overdue, bring them back and the charges on your account will be cleared.

16. Is the library going to lose money by not collecting fines?

Any fines and fees collected by the library go to the city’s general fund, not the library directly. With the popularity of eBook checkouts (which don’t accrue fines) and our automated due date reminder system, the amount of overdue fines charged to accounts has decreased over the last few years. As we’ve learned, some people with fines will no longer use the library and we don’t want that. We would rather have our patrons use the library than feel punished for fines they cannot pay.  

17. What about personal responsibility?

Library users are still responsible to bring items back. Library accounts will be charged the replacement cost of an item and a processing fee of $5.00 when an item is 14 days overdue. The account will be inactivated until the item is returned.

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Library Materials

Show All Answers

1. Can I access the Library Catalog online?

Yes, using the Library Catalog online is the same as using it in the Library. Email Library Support with any questions, comments or concerns.

2. How long can library materials be kept?

Item	Quantities	Loan Period
Books	up to 99	21 days
Audio books (CD)	up to 12	21 days
DVDs	up to 12	7 days
Downloadable items	up to 10	7 days or 21 days
Interlibrary Loan		See your receipt, determined by lending library

Quantities

This is the number of items you can have on your library card at a time.

Renewing your materials:

Items owned by the Garland Libraries can be renewed up to 6 times provided no one has placed a hold on the item.  If you need to renew an Interlibrary Loan, please email the ILL Department and request an extension at least 7 days before the item is due.  

Online Renewal

Go to My Account on the Library Catalog page, enter your Library Card number and PIN and click Log In. Click on Checkouts, select the items you want to renew and click Renew.

Telecirc Telephone Renewal

Call 972-205-2514 to access the automated phone system. It will ask you for your Library Card number and PIN to access your account. This is an automated system and will not get you to a staff member.

Neither of these methods will renew your books if they are overdue. If you need assistance from a Circulation staff member call 972-205-2524.

Returning your materials:

Books, DVDs and audiobooks checked out from a Garland Library can be returned to any Garland Library.  Items are checked in automatically when they are placed in our automated return system.

Materials downloaded from OverDrive will return themselves on their due date. Please visit the OverDrive page for more information on downloadable books.

Overdue Fines

The library will no longer charge late fees on materials returned after their due dates. Library staff do ask that users be considerate of other patrons and return or renew borrowed items at their earliest convenience. Items can still be overdue and items that are not returned or renewed will be considered lost. The charge for a lost item is the replacement cost, plus a five-dollar processing fee and you will not be able to use your library card until the item is returned or paid for and cleared from your account.

If you lose, damage or do not return an item you will be charged the cost to replace it plus a $5 processing fee.  Replacement fees for interlibrary loan books are determined by the lending library. We do not accept replacement copies for damaged or lost materials.          

3. How do I renew my library materials?

Online

Go to My Account on the Library Catalog page, enter your Library Card number and PIN and click Log In. (If it goes back to the main page click My Account again.) Click on Checkouts, select the items you want to renew and click Renew.

Telecirc

Call 972-205-2514 to access the automated phone system. It will ask you for your Library Card number and PIN to access your account. This is an automated system and will not get you to a staff member.

Neither of these methods will renew your books if they are overdue. If you need assistance from a Circulation staff member call 972-205-2524.

4. Can I renew my items over the phone?

You can call the 24-hour TeleCirc Service at 972-205-2514 to renew titles, hear a list of what you have checked out, and access other information on your library account. You will be asked to input your library card number and PIN.

5. Can I renew my items online?

Yes, you can check your account by clicking on Library Catalog, choosing the My Account tab, enter your Library Card number and PIN and click Log In. From here you can see what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support with any questions, comments or concerns or call the Circulation Desk at 972-205-2524.

6. Where can I return library materials?

Books, DVDs and audiobooks checked out from a Garland Library can be returned to any Garland Library. Materials downloaded from OverDrive will return themselves on their due date. Please visit the OverDrive page for more information on downloadable books.

Skill Kits and Mi-Fi Hotspots need to be returned inside the library at the Circulation Desk.

7. How much are overdue fines?

We are happy to announce that the Garland Public Library will be fine free as of October 1, 2021!  This means will we discontinue charging fines for overdue material starting immediately.   

In the future, when an item is 14 days overdue, the account will be made inactive until the overdue items are returned.  The replacement cost of the item plus a processing fee of $5 will be charged to the account.  These charges will be cleared, and the account reactivated, as soon as the item is returned.  

8. What happens if I lost or damaged an item I borrowed from the Library?

If you lose, damage or do not return an item you will be charged the cost to replace it plus a $5 processing fee. Items must be paid for.  We cannot accept a replacement copy in lieu of payment.  Replacement fees for interlibrary loan books are determined by the lending library. If you have any questions, call the Circulation Desk at 972-205-2524.

9. How do I pay fines online with a credit or debit card?

You can now pay library fees online through your library account. We accept Visa, MasterCard and Discover credit or debit cards. All credit/debit transactions must be done through the library website. We do not charge a transaction fee and payments are handled via a secure website.

1. Visit the Library Catalog and click on My Account
2. Enter your Library card number and PIN.
3. Click on the "Fines" tab.
4. "Current Fines/Blocks" should be displayed.
5. Click the Pay Fines Button
6. Review the total. Fines must be paid all at once when paying online.
7. Check the “email me a receipt” box and enter a correct email address. A correct email address is required to receive a receipt.
8. Enter your information and submit payment.
9. ProPay will process your payment and update your library account in real time.
10. A receipt will be sent to the email address you provide and will appear on your bank/credit card statement as “PP*Nicholson Memoria.”

If you experience difficulty signing in to your account, call the Circulation Desk at 972-205-2500 or stop by any Garland Library.

The Details

• All credit/debit payments must go through the Library website. Library staff can assist with the website but cannot handle credit/debit cards or input customer information to process payments online.
• A third party provider (ProPay, Inc.) is used to process fines, fees or otherwise initiate credit/debit card transactions via the library’s website.
• This transaction is protected by SSL certification, a protocol for transmitting data securely and complies with PCI-DSS standards (PCI-DSS stands for Payment Card Industry Data Security Standards).
• The Nicholson Memorial Library System does not collect or store any personal information or credit or debit card processing data.
• Library fees are cleared in real time from your library account during the payment process.
• If your account continues to display outstanding fees please contact the library for assistance.
• Library processing fees on items that were previously paid for are not eligible for a refund.
• Lost item costs, minus the processing fee of $5 per item, can be refunded if the item is found within 90 days after payment. You must have your receipt.
• A failed transaction may leave a pending charge on your account. These "pre-authorized" amounts normally clear within 24 hours.

10. How do I place a hold?

• Enter your search terms in the Library catalog search box, choose the fields you want to search and click search. 
• To the left of your search results are facets that allow you to refine your search. 
• When you find a title you want to reserve, click on Place a Hold, enter your library card number and PIN and click on Login. 
• Select the pickup location (CEN = Central, NGB = North Garland Branch, SGB = South Garland Branch and WCB = Walnut Creek Branch) and click on Place Hold. If you are already logged in you will only be asked for the pickup location.

11. Does the Library have downloadable books? Videos?

We have downloadable books through OverDrive. You can download books from the library catalog, from OverDrive or from either the OverDrive app or Libby app. Use of OverDrive does require a valid Garland Library Card without any fines that would prevent checkout. We do not have downloadable or streaming videos at this time. Email Library Support with any questions, comments or concerns.

12. Do you have Garland Independent School District (GISD) textbooks at the library?

Yes, the Central Library has Garland ISD textbooks in the Children's Reference Department. They cannot be checked out but can be used inside the library. Call the Children's Desk at 972-205-2517 for more information.

13. Does the Library have a Cole (Criss-Cross) Directory?

Yes, this is kept in Reference at Garland's Central Library and must be used in person. Lease agreements with the publisher do not allow us to give information from this directory over the phone or via email.

14. Can I donate old books and magazines to the library?

Yes, newer items and items in good condition will be considered for the library collection. If not added by the library, items are passed along to the Friends of the library for their annual book sale. Items the Friends will take include:

• Books for all ages
• Books in foreign languages
• Books of all kinds: fiction and non-fiction
• Books on all subjects
• CDs
• DVDs
• Puzzles and games

Donated items may be dropped off at any Garland library location. If you need assistance carrying in your donations, please ask for help at the Check-out Desk. Any books not used by the library or the Friends will go to a special recycler and all funds earned from recycling go to the Friends of the Library to be used for the benefit of the Garland Libraries.

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Library Miscellaneous

Show All Answers

1. How can I get a job at the library?

Library staff are City of Garland employees. Go to the "Career Opportunities" page at the City of Garland and search for Library to see all the openings we may have.

2. How do I make a memorial donation?

Anyone wishing to donate to the Garland Public Library in remembrance of a friend or family member may do so by sending a check or money order to:
Nicholson Memorial Library System
ATTN: Administration Office
625 Austin Street
Garland, TX 75040

Please include your name and contact information in your correspondence so we can work with you to get materials based on the likes and interests of your friend or family member, the needs of the community and the needs of the library. We appreciate you thinking of the Garland Libraries. If you need more information please call Library Administration 972-205-2543.

3. Has the Library's website address changed?

Yes, we have retired our original website address (www.nmls.lib.tx.us).  

Please use www.library.garlandtx.gov and update your bookmarks and/or saved links.

4. Who do I contact if I have trouble using the website?

Please CONTACT US with any questions or concerns you may have.

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Library Programs & Events

Show All Answers

1. Does your library offer storytimes?

Yes, visit the Children's Page or call 972-205-2517 for more information.

2. What are the ages for the storytimes?

Groups and age ranges:

• Wee Read Ages 0 to 17 months
• Toddler Storytime Ages 18 to 36 months
• Preschool Storytime Ages 3 to 5 years
• Family Storytime All Ages

Visit the Children's Page or call 972-205-2517 for more information.

3. Do you have to have a library card to attend a program?

We would like you to have a library card but it is not required for most programs. Computer classes do require you to have a Garland Library Card and some programs do require you to register before you attend so please check the Events and Programming page or call 972-205-2501 for more information.

4. How do I find out what's going on at the Garland Libraries?

The Garland Libraries have a variety of ways you can stay informed about programming and events as well as library news. The Friends of the Library have The Access, which showcases programs and events. Pick one up at the library, read it online, or subscribe to have it delivered to your email. We have Twitter and Facebook pages you can like. We also have an online calendar with an RSS feed you can subscribe to.

5. Does the Library offer proctoring?

No, the Garland Libraries no longer offer proctoring. Please call the Reference Desk at 972-205-2501 and we can help you locate a place that can accommodate you.

6. Does the library have a Notary Public?

No, we do not. Please call the Reference Desk at 972-205-2501 and we can help you locate a place that does offer Notaries.

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Municipal Court

Show All Answers

1. Where can I get information on an arrest warrant?

You may call the automated system at 972-205-2330.

2. I filed a Motion and it has been denied by the judge. Can I speak to the judge regarding this matter?

No.

3. I have a court date set. Can I come in and pay my ticket before the court date?

Juvenile cases, and any "Family Violence" offense must appear at the initial hearing before any payment could be made. For any other offense, you can come in and pay, or you can pay by telephone or by using the online payments service.

4. I am planning on getting married. Can one of the Municipal Judges perform the services?

Yes. Municipal Judges can perform wedding ceremonies. You will need to contact the Judges Secretary at 972-487-7320 to schedule an appointment.

5. If I paid my fine and now I want to change the judgment; what should I do?

Paying a fine waives any right to an appeal.

6. If a family member or friend is held in jail in some other city, on a Class C Garland ticket, can I post a bond or pay the Capias fine at the Municipal Court in Garland?

Yes. You will need to appear at the Brad Neighbor Municipal Court during regular business hours only to post the bond or pay the fine.

7. Can I send documents back to that same online email address?

Yes, any requested or required documents can be sent to the email address that responds to your initial request

8. When, Where, and How do I pay my Citation?

You may pay by credit card online at Pay Fines or by phone at 888-604-7888 (PLC 7488). You may pay by check or money order by placing your payment in the drop box to the right of the front door or by mail to 1791 W. Avenue B, Garland, TX 75042. Or you may pay by cash, check, money order or credit card in person at the same listed address. Citations without a judgement should be paid within 12 days of receipt to avoid additional fees, and cases with a judgment should be paid immediately or as instructed by the Judge to avoid additional fees.

If you are making specific requests through one of the online options, the Clerk will instruct you when and how to pay.

9. Can I send a fax to request a Court Date or an Extension?

Garland doesn’t offer extensions, we offer Online Services for Service requests. 

10. Can I get a virtual Court date?

There are currently no virtual court hearings; all court proceedings are done in person.

11. My License Plate is attached to a warrant that's not mine, what steps do I take to correct this?

Contact a Court Clerk and make them aware of this issue. The Clerk will investigate the issue and may refer you to the Garland Police Department to have the Officer correct/clarify the plate listed on the citation.

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Municipal Court - Compliance Dismissals

Show All Answers

1. Are there any fees when requesting a dismissal on a citation?

Some dismissals do require an administrative fee.  Below is a list of cases that can be dismissed and their associated fees.

Fail to Update Name or Address on Driver’s License = $20

Expired Driver’s License = $20

Expired Motor Vehicle Registration = $20

Fail to Maintain Financial Responsibility (No Insurance) = no fee

2. Are there any deadlines or time limits to request a dismissal?

Expired Driver’s License - you must present proof of correction and pay the administration fee to the court within 20 working days of the violation

Fail to Update Name or Address on Driver’s License - you must present proof of correction and pay the fee to the court within 20 working days of the violation

Expired Motor Vehicle Registration - registration cannot be expired more than 60 days from violation date and proof must be presented and fee paid to the court within 20 working days of the violation

Fail to Maintain Financial Responsibility - either you or the vehicle must be covered on an active policy on the date and at the time of the violation.  Proof should be presented within 12 days of the violation.

3. Will the court accept a temporary Department of Public Safety (DPS) license as proof for dismissal?

The court will accept a DPS approved temporary license as proof for expired driver’s license so long as the temporary license has not expired.  

4. I have my insurance proof on an app on my phone, how do I present this proof?

You will need to request an insurance ID card from your agent.  Many offer this as an option online to print to your home printer.  Or you must provide a copy of the declarations page from your policy that covers the date of the violation.  We must attach a copy to your case file as proof and cannot use your app for this.

5. What proof do I need to provide for my expired motor vehicle registration citation?

You must provide the current registration receipt that your new sticker was attached to.  The license plate number must match what the officer listed on the citation. If you had to change plates, the old license plate number should still be listed on the receipt along with the new plate number.  The court will accept this so long as the old plate is still listed on the receipt.

6. How soon will I get a response to my online application?

A court clerk will respond to your request within one business day with the next steps in the process.

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Municipal Court - Deferred

Show All Answers

1. How soon will I get a response to my online application?

A court clerk will review your application and e-mail you a response within 1 business day of your application submission.  

2. What are the eligibility requirements for Deferred Disposition?

You must complete the deferred disposition application.  A link is provided on the Deferred Disposition online services page.

To be eligible for deferred disposition (also called deferred adjudication), you must have a valid driver’s license.

You cannot have a commercial driver’s license (CDL)

The offense must be a moving offense as defined by the Texas Transportation Code

If for speeding, the speed cannot be greater than 19 miles over the posted limit

It cannot be for an offense in a work zone with workers present

It cannot be for passing a stopped school bus

It cannot be for failing to stop and leave ID at an accident

You are not eligible if you have had a citation dismissed by deferred disposition in the last 12 months in the state of Texas.

3. What are the cost and fees for deferred disposition?

The fees vary by offense.  The court clerk who responds to your request will give you the exact costs and fees to do deferred disposition for your case.  Typically the fees are the fine amount plus $25.  Some exceptions apply.

4. Can I do deferred disposition for more than one citation?

You may only do deferred disposition for only 1 citation online, at the court service window or by mail.  If you want to request deferred disposition for multiple cases, you will need to schedule a hearing and make your request of the judge.

5. I received a deferred disposition for another city last month, can I still request a deferral on my citation with Garland?

Your last deferred disposition must be completed at least 12 months prior to any request with the City of Garland.  If you had a case dismissed by deferred disposition anywhere in the State of Texas within the last 12 months you would not qualify.  You may still request a court hearing and request a deferral from a judge.

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Municipal Court - DSC

Show All Answers

1. What information do I need to provide to apply for the driver safety course?

You will need to complete the Driver Safety Course request application in full. You can apply by clicking the link on the DSC page. You will also need to provide your current Texas driver’s license and proof of financial responsibility or vehicle liability insurance. The insurance policy must be current at the time of your request and must either be in your name, list you as a driver, or list the vehicle stated on the citation.

2. How soon will I get a response to my online application?

The applications are reviewed by court staff to determine eligibility and will respond to your request by the end of the next business day.

3. What are the eligibility requirements to take the Driver Safety Course for citation dismissal?

You must have:

Current Valid Texas Driver’s license

Current valid vehicle liability insurance that either is in your name, lists you as a named driver or lists the vehicle indicated on your citation.

Be a traffic violation

You do not qualify if:

You have a commercial driver’s license (CDL)

You completed a driver safety course less than 12 months from completion of your last class to the date you received this citation

The offense is for speeding, and the alleged speed is greater than 24 miles over the posted limit

The offense cannot occurred in a work zone with worker’s present

The offense was for passing a stopped school bus

The offense was for failing to stop and leave ID at an accident

4. What are the court fees to take the driver safety course?

The fees can vary by offense. The court clerk who responds to your online application will inform you of the exact cost. The fee for most non-school zone traffic offense is $144 and the fee for most school zone offenses is $169.

DO NOT PAY UNTIL INSTRUCTED TO DO SO.  PAYMENTS RECEIVED PRIOR TO COURT APPROVAL WILL BE REJECTED.

5. My deadline has passed to complete, return certificate, or obtain driver's record from the Department of Public Safety for the Driver Safety Course. What do I need to do?

You should request a show cause hearing either by mail, through the drop box or in person.  You can mail a request to 1791 W Avenue B, Garland, TX 75042.

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Municipal Court - Online Services

Show All Answers

1. I don't want my citation to appear on my driving record, what can I do?

If you qualify, you can request the driver safety course or deferred disposition.  If you successfully complete the program the case will be dismissed and will not be reported to the Department of Public Safety (DPS) as a conviction.  You can apply for deferred disposition or the driver safety course online through the online services link.

2. I need certified records, how do I request them?

All records requests are handled through the City Secretary's office.

3. How soon will I get a response to my online application?

You should receive a response to your request by the end of the next business days.   

4. I need to make payment arrangements, how can I do that?

Complete a compliance application and submit to the court to review.  You can complete the application online through the online services link.

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Municipal Court - Open Record

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1. How do I make a request?

Requests must be in writing according to the Public Information Act.  This benefits and protects you as the requester. You can submit your request to the City Secretary's Office. 

2. What information can I request?

You may request any court record in the custody of the court’s record division. This will include any records for cases adjudicated at the Garland Municipal Court as well as court records signed by a Garland Municipal judge in their capacity as a judge or magistrate for the City of Garland. There are some protected records such as judicial notes that are not subject to the Public Information Act that will not be available. In addition any records that are ordered sealed by court order are not subject to public review without a court order. Court records relating to juveniles are only available on a limited basis to the juvenile defendant, their legal guardian(s)/parents, their spouse, their legal counsel representing them on their case and law enforcement agencies.

3. How soon will I receive my requested records?

While the court records department makes every effort to make records available as soon as possible, it can take up to 10 business days to receive your records.  For complex or large results it may take longer.  The court will contact you within 10 business days of your request in writing to inform you of the estimated time of delivery if your request cannot be accomplished within 10 working days.

4. How much will my records cost?

Certified court records cost $.10 per page.  Additional fees include: 

(A) Diskette—$1;

(B) Magnetic tape—actual cost

(C) Data cartridge—actual cost

(D) Tape cartridge—actual cost

(E) Rewritable CD (CD-RW)—$1

(F) Non-rewritable CD (CD-R)—$1

(G) Digital video disc (DVD)—$3

(H) JAZ drive—actual cost

(I) Other electronic media—actual cost

(J) VHS video cassette—$2.50

(K) Audio cassette—$1

(L) Preparation and assembly of records more than 50 pages will incur an additional cost of $18.75 per hour for personnel time.

5. Why does the City Attorney's Office receive a copy of my request?

In some cases the City Attorney’s office receives a copy of certain requests.  This is standard procedure to ensure proper compliance with the law under the Public Information Act.

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Municipal Court - Payment Plan

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1. My case is an active warrant. Can I still request a payment plan?

If you have an alias or bench warrant, you may be eligible for a payment plan. If you have a capias warrant, you need to resolve this warrant first before applying for a payment plan. You can submit a written request in person or by mail at 1791 W Avenue B, Garland, TX to request a court hearing and request a payment plan for your warrant cases.

2. How much will I have to pay a month?

The compliance staff (payment plan officers) evaluate your ability to pay based on your application and interview.  Each payment plan is customized to each individual.  it is our goal to have you pay off your fines as quickly as possible within your means to do so, taking into account all of your financial obligations.

3. I want to request deferred disposition or the driver safety course for my citation, but I also need time to pay.

If you are requesting deferred disposition or the driver safety course, you would need to pay those fees in full.  You may set a court hearing and make a request for either of these and ask the judge for time to pay.

4. What happens if I start a payment plan and my financial situation changes?

Contact your compliance representative and speak with them about your circumstances. Our goal is to help you be successful in satisfying your judgment and will work with you to meet that goal. If your circumstances change, we may be able to modify your payment plan or refer you to the judge for consideration.

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Neighborhood Parking Enforcement

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1. What do I do if I receive a neighborhood parking ticket in the City of Garland?

The registered owner of the illegally parked vehicle, or the owner of the real property where the parking violation occurred, will receive the citation either by receiving a copy of the citation placed on the vehicle or by mail. If you receive a parking ticket, you have several options. If you do not dispute the ticket, you may pay the ticket online following the instructions on the ticket or the letter you received notifying you of the parking violation. You may also pay the ticket at the Charles E. Duckworth Utilities Building, 217 N. Fifth St., between 8 a.m. and 5 p.m. Monday through Friday.   The ticket has a due date and if not paid by the due date you may be charged an additional $25.

2. Can I dispute the ticket?

If you dispute the ticket, you must attend a hearing on or before the hearing date. Hearings take place at the Parking Hearings Office at the Garland Municipal Court. If you do not want to attend the hearing on the hearing date, you may appear at the Parking Hearings Office on the first or third Monday or Wednesday of each month. You will be given a hearing even if it is not your hearing date, although people with a scheduled hearing that date will receive first priority. If you do not attend a hearing on or before your hearing date, you will be presumed not to contest liability for the citation.

3. What occurs at a parking hearing?

When you arrive at the Parking Hearings Office, you will sign in and indicate whether it is your scheduled hearing date. When you are called for hearing, you will meet with a Hearing Officer appointed by the Court. The Hearing Officer will have a copy of your ticket available and will have photographs of the alleged parking violation taken by the officer. You can look at the pictures of the violation along with the Hearing Officer and tell the Hearing Officer any information you believe will be helpful for the Hearing Officer to decide whether you are liable for the parking ticket. You may bring witnesses to testify on your behalf. After the Hearing Officer hears the case, he or she will make a decision and you will be informed of the decision. If you are found not liable, the ticket will be dismissed. If you are found liable, you must pay the ticket on or before the due date to avoid a late fee of $25. Information about your right to appeal is available at the Parking Hearings Office.

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Office of Neighborhood Vitality

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1. How do I register my homeowner's or neighborhood association with the City of Garland?

To register your homeowner's or neighborhood association, visit the Garland's Neighborhood section. You will see the option to register online or download the application. For further questions please email the Office of Neighborhood Vitality or call 972-205-2445.

2. Where is the Office of Neighborhood Vitality located?

The Office of Neighborhood Vitality is located at:
Main Street Municipal Building
800 Main Street
2nd floor
Garland, TX 75040

3. How do I report a large pothole that has developed in front of my house?

Email the Street Department or call at 972-205-3555. Please be as specific as possible about the location and size of the pavement defect. If you believe that the pothole is an imminent hazard and needs immediate attention, please let us know.

4. How do I obtain a tree removal permit?

Email the Development Planning staff. The staff will provide direction.

5. How do I request a Zoning verification letter?

A Zoning Verification Letter request must be submitted to the Planning Department, accompanied with the current Zoning Verification letter fee of $200.

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Online Resources & Databases

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1. How do I access the Online Resources?

When you get to the Library's page you will see a link to the Online Resources. Click on the link to see the alphabetical tabs, then select the resource you want to use. If you are outside the Library you will be asked to enter your card number and PIN before the resource you have chosen opens.

We use EZProxy to authenticate patrons into the electronic resources. Some people have experienced problems displaying the login page to get to the resources. Examples of this behavior include receiving "page cannot be displayed" or the browser times out. If you are experiencing this, it may be that your firewall is preventing you from getting to the resources. There are 3 things you can try:

1. Clear (delete) the temporary Internet files in your browser,
2. Add http://ezproxy.nmls.lib.tx.us as a trusted site in your browser,
3. Add http://ezproxy.nmls.lib.tx.us as an exception or allowed site in your firewall.

Due to the number and complexity of firewalls we cannot help you configure this but you should be able to find documentation or a support page on your firewall manufacturer’s website.  

If none of these things work, please contact library support.

2. Do you have tutoring at the library?

The Library provides Online tutoring for all ages from 3 p.m. to 10 p.m. every day through HelpNow, JobNow and the Adult Learning Center. Online Tutoring is available in English and Spanish. A valid Garland Library card is required to use this resource. If you have any questions call the Reference Desk at 972-205-2501 or send an email to Library Support.

HelpNow- Online tutoring and skills building for K-12 students; also includes a writing lab, test center, study & collaborate tools plus a foreign language center for help with your foreign language homework.

JobNow - Instant help with your job search including resume analysis and live interview coaching.

Adult Learning Center - Live coaching to achieve your goals; GED & Citizenship tutoring; Resume & Career Resources; Microsoft Office help - learn Word, Excel and/or PowerPoint.

3. Does the Library have any online genealogy resources?

Yes, we have HeritageQuest, which can be used in the library or from home. This resource does require a valid Garland Library card. Email Library Support with any questions, comments or concerns.

We may be losing access to this resource on or near May 1, 2019. 

4. Does the Library have an online language learning program?

Yes, we subscribe to Mango Languages.  A valid Library card is required to use this resource.  Email Library Support with any questions, comments or concerns.

Mango Languages
PhD-created and linguist-approved software teaches real conversations in over 70 languages and makes it fun. You will build language proficiency and cultural understanding around real-world communication skills that you'll actually need. Learn through examples like 'What time are they arriving?' instead of much less useful phrases like 'The dog is under the table.'  With Mango, you'll learn vocabulary, pronunciation, grammar, and culture all in one integrated experience.

• Mobile - Mango goes wherever you go with full apps for iOS and Android mobile devices. Over 70 language courses available in the palm of your hand.
• Online - Mango can be used online from any computer, anywhere, at any time. No CDs, DVDs, downloads, or installations. Used in conjunction with the mobile app, Mango is one of the most accessible language and culture learning platforms on earth.

5. I am having trouble using the Online Resources. Whom do I contact?

Please email Library Support and describe the problem in as much detail as possible. The Electronic Resources Librarian will be in touch with you shortly.

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OverDrive Downloadable Books

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1. What is OverDrive?

OverDrive is a collection of downloadable audiobooks and eBooks for Garland Library cardholders. You can listen to MP3 audiobooks, read eBook, PDF, Kindle and/or graphic novels. Audiobooks and eBooks can be used on a PC, Mac, tablet or smartphone. Apps are available for iPhone, Android and Windows Mobile.

2. How do I download digital books from the catalog?

The library catalog now contains downloadable materials from OverDrive, Project Gutenberg and Open Library. These downloadable items can be requested or checked out and downloaded without leaving the library catalog. You can manage your requests and downloads from My Account in the portal as well.

How to Download

There are several ways to download digital titles. When you find an eBook or eAudiobook in the catalog that you would like to read, click on "Download." You will be prompted to enter your library card and PIN. Next, choose the format you would like (Adobe Digital Editions, HTML or Kindle for eBooks) and click "check out."

If you are in the library or on a computer or device you cannot download to, then the download will not proceed after you check out. When you get to your computer you can download from, go to the library portal and click on My Account. Enter your library card and PIN. Your downloadable titles will be in "Digital Checkouts." Click on that tab and you will see a "Download" link with each title you can use to access the eBook or eAudiobook.

OverDrive

Can you still use OverDrive to access digital books? Yes, you may. In fact, what you do in the portal is reflected in your OverDrive account. The only thing you cannot do in the portal is set a book to automatically checkout when you place a hold. But, once the hold is placed in the portal, you can go to OverDrive and edit the hold to checkout to you when it’s available.

3. Is there an app?

Yes, in fact there are two apps: Libby and the OverDrive app.

Libby

This is OverDrive's newest app. It is simple and easiest to use for beginners. It is also good for people who have library cards from multiple libraries. Libby can be used on Apple, Android and Windows devices and, unlike the OverDrive app, it can be opened in a browser. Libby cannot be loaded on Kindle Fire but you can use Libby to send books to your Kindle

• Get started with the Libby app
• Libby app help

OverDrive App

this is the original app that we have had for several years. It is good for people who like to make lists. This app is available for most devices.

• Getting started with the OverDrive app
• OverDrive App help

4. Are there instructions?

Yes, please visit the OverDrive section of our website. OverDrive also has lots of instructions and help on their page. If you need help with loading OverDrive on your device email lib-support@garlandtx.gov or call the Reference Desk at 972-205-2501. If you want one-on-one assistance, email Library Support and make an appointment to meet with a librarian.

5. Are there help pages?

Yes, OverDrive has extensive help articles. If your problem is not listed then email Library Support or call the Reference Desk at 972-205-2501.

If you want one-on-one assistance, email Library Support and make an appointment to meet with a librarian.

6. Is OverDrive up and working?

If you are having problems that you cannot figure out how to resolve, check the OverDrive status page. The problem may be on OverDrive's end and not with the title or your device. If all is well, email your issue to Library Support or call the Reference Desk at 972-205-2501.

7. What does "Privilege has expired" mean?

You try to sign in to your account but get this message:

Sign in Error
We're sorry, but the specified library patron account information is not valid.
Details: (1) Privilege has expired

That message means your card has expired. What you need to do is bring your library card and a photo ID to any Garland Library to get your account renewed for another 4 years. Go to Contact Us to see what’s closest and/or most convenient.

8. Why are the downloadable books not always available?

Simply put, that is not the business model OverDrive (and many of the book publishers) employ. Libraries purchase downloadable titles much the same as we do print titles - one person can read a book at a time. If, and when, a hold list builds, we buy more copies. Some titles we lease based on the number of checkouts the title can have. If it appears that titles come and go this is likely why.

9. Can I request the library buy certain downloadable titles?

Yes, and you have a few options for suggesting titles:

• Look up the titles you want on our OverDrive site or in the OverDrive app.  Titles that we do not own that are available for us to purchase in OverDrive will have a recommend option.  Select this to recommend we purchase the title.  Patrons can recommend three titles per month. Any of your recommendations we purchase will be put on hold for you.
• Visit OverDrive's website and look up the title there.  You will be able to see if the title or author you want to read is even available as a downloadable book and in the format you want to read it in. You will be able to see if it is available in Garland Libraries, and if it is available in nearby libraries.  Email us the titles you would like us to purchase.
• Email your titles requests Library Support and they will be sent to the Collection Development Team to research and possibly purchase.

10. Why does the library not have this book? Or only has the eBook format?

Book publishers make deals with many different digital book vendors. Sometimes that can mean a title is only available for us to purchase in specific formats. For example, OverDrive may only be able to provide the eBook for public libraries to purchase if another vendor holds the exclusive rights to the eAudiobook format.

11. Who do I contact if I am having problems with OverDrive?

Email your issue to Library Support or call the Reference Desk at 972-205-2501. If you are having problems with Libby, use the support link within the app or on the Libby Support page.

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Parks & Recreation

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1. What are the park hours?

The City of Garland park hours are from 6 a.m. until midnight.

2. When is open gym basketball at recreation centers?

Open gym basketball times vary by center. A calendar of available times can be found at GarlandParks.com on each recreation centers page. 

3. How do I host a special event in the City or at a park?

To host a special event in the City or at a Park, you will need a permit. Please see the Special Event Permit page for more information and fill out the online application.  For assistance and additional information, please e-mail specialevents@garlandtx.gov. 

4. Can we have a band, DJ and speakers in the park?

No. Ordinance 22.69 limits sound levels within the city, therefore amplified sound is prohibited.

5. Who do I contact with a park maintenance concern?

All maintenance concerns can be reported to the Park Operations office at 972-205-3589 or email.

6. Where do I report high weeds or trash in ditches, parks, medians, golf courses, parkways, and public facilities?

All maintenance concerns can be reported to the Park Operations office at 972-205-3589 or email.

7. The sprinklers are going in a median or park during the day, who do I report it to?

Reports can be made to 972-205-2750, Monday through Friday, 8 a.m. to 5 p.m. If after hours emergency, please call the Water Control Department at 972-205-3210. Press option Number 5.

8. Why are the restrooms/water fountains closed from November through April?

Restrooms and drinking fountains are closed or turned off from November 15 to April 15 to prevent possible freeze damage. Although there might be nice days in February and March, we must protect equipment from late freezes each spring. Your patience and understanding in protecting these assets is appreciated.

9. Do I need a permit for a bounce house?

The City of Garland does not require a permit at this time. Please note the following restrictions:

• You must provide your own generator for electric power needs
• You must not place amusement in parking areas or park drives
• Bounce houses with water features/slides or pools are not allowed.
• Bounce house must be anchored with stakes
• Vendor/patron cannot drive on the park land to set up amusement - must hand carry to the site only

10. What to do if I see a snake in the park or on the trail?

Snakes are in their natural habitat outdoors, if you encounter a snake, be cautious and give it some space.  Don't try to move or kill the snake, as most bites occur this way.  Allow it to pass or walk as far around as possible to avoid it.  Don't be afraid of snakes, but please be aware!

11. Can we sell items in the park?

Sales of good and or services within Garland parks is prohibited without pre-approval from the Parks Department.

12. Is there a public boat ramp at Lake Ray Hubbard?

Yes. Public boat ramp access to Lake Ray Hubbard is available free of charge at:

Chaha Boat Ramp
3201 Zion Road
Garland, TX 75043

13. How do I transfer a Boat/Jet Ski title?

Boating related items are handled by the State of Texas. Please contact Texas Parks and Wildlife at 972-226-9966 for assistance.

14. Do I have to have a license to fish in park ponds?

A license is required for any resident and non-resident who fishes in the public waters of Texas.  A license is not required for those fishing under the age of 17.  Please visit Texas Parks & Wildlife or contact the Garland office at 972-226-9966 for further information.

15. Can I fly model airplanes or shoot archery in the park?

Flying radio controlled model airplanes or shooting archery is prohibited in all parks.

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Planning

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1. Where is the Planning Department located?

The Planning Department is located at:
800 Main Street
2nd floor of the Main Street Municipal Building
Garland, TX 75040

2. Can you provide me with a survey of my property?

Private property land surveys are not retained by the Planning Department. A professional land surveyor prepares and would provide services for private property land surveys. Professional land surveyors can be found by searching on the internet or at the Texas Board of Professional Land Surveying’s Roster search internet site.

3. Can you provide me with blueprints of my residential or commercial property?

These may be available with the Building Inspection Department which you can call 972-205-2300 or visit their office at:
800 Main Street
Garland, TX 75040

4. What is the development process for the City of Garland?

The development process is described in the Garland Development Code and is summarized in the Development Permitting Center resource.

5. Where do I find the Garland Development Code?

The Garland Development Code can be found online.

6. Where can I find allowed uses by zoning district?

Allowed uses can be found in Chapter 2, Section 2.52 of the Garland Development Code.

7. Where can I find zoning information for property in the City of Garland?

The City’s website has a portal of City Maps, one of which is the Garland Development Code Zoning Map. Look on that map to identify the property’s zoning.

Once the property and its zoning is identified, check for zoning regulations in the Garland Development Code. If the property contains a “PD” or “S” label on the Garland Development Code Zoning Map, then research the property’s Ordinance.

8. How do I request/schedule a pre-submittal meeting?

Request a pre-submittal meeting by completing and submitting a pre-submittal application form (PDF).

9. What are the various development fees?

View a list of the current development fees (PDF).

10. A change of zoning sign has been placed on a property, what is proposed?

The Planning Department staff can help you identify future development, call Development Planning staff at 972-205-2445.

11. How do I voice my comments on a notification letter or active zoning case?

It is important that your response includes your property address, your name, and mailing address. To convey any concerns or opinions you can submit your comments by visiting the Active Zoning Cases to submit any comments on an active zoning case.  You may also mail your comment form to:

City of Garland Planning Department
P.O. Box 469002
Garland, TX 75046-9002

You may also bring your comment form to the Planning Department in person to:
800 Main Street
Garland, TX 75040

12. What is Plan Commission’s role in the development process?

The Plan Commission approves subdivision plats and variances to development standards and makes recommendations regarding zoning change requests, and advises the City Council regarding comprehensive planning, special studies and ordinance amendments.

13. When are Plan Commission Meetings?

Plan Commission Meetings are held on the 2nd and 4th Monday of each month, unless otherwise re-scheduled.

14. Where are Plan Commission Meetings held?

Plan Commission meetings are held at the following address unless otherwise relocated:
Council Chambers of the William E. Dollar Municipal Building (City Hall)
200 N Fifth Street
Garland, TX 75040

15. How do I view/locate an agenda?

All agendas are posted on the City of Garland's website in the Agenda Center.

16. How do I view/locate the minutes?

Plan Commission minutes are available in Garland's Agenda Center.

17. Where can I find copies an ordinance or a plat?

Copies of all ordinances and plats are available at the Planning and Development Center.

18. Can I remove landscaping on a commercial property?

General maintenance of landscaping is allowed. However, the Garland Development Code requires that landscaping be maintained as living plants and that where a landscape plan has been approved through the City then the approved materials must be in conformity with the approved landscape plan.

19. How do I find the population of Garland?

View information regarding Garland population and demographics.

20. What is a comprehensive plan?

A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community. The plan reflects community values and provides a guide for making land use changes, planning capital improvement programs, and directing future growth. Comprehensive plans often address the topics of:

• Economic development
• Infrastructure and transportation
• Land use
• Neighborhood vitality
• Parks, open space, and the environment
• Special districts within the city
• Urban design

Most importantly, the plan should address those opportunities and issues that will affect the city's growth, development, and vitality in the future.

21. Why have we created the Envision Garland plan?

The City of Garland is legally required to have and maintain a comprehensive plan. Garland's first comprehensive plan was developed in the 1960s. The most recent plan was initially developed in the 1980s and has been periodically updated. Envision Garland is the next comprehensive plan that addresses the community's future through 2030.

22. How will Envision Garland affect my property?

The Envision Garland plan does not impact current zoning regulations or property usage. A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community. The plan reflects the community's vision for its future and provides a guide for making future decisions.

23. How has the public been involved in Envision Garland?

Garland citizens and the City of Garland have been working together on Envision Garland for over two years. Several hundred Garland stakeholders have participated in the formulation of Envision Garland. Their hopes and vision for our community's future have been sought by the City through surveys, community workshops, and other public outreach activities. Local Garland stakeholder input and vision is the foundation of Envision garland, and that public support has been invaluable.

24. How can I find out more about the public's involvement in the planning process?

A summary of public input methods and events can be reviewed through three documents: the Citywide Opinion Survey (PDF), the Community Visioning Workshop Report (PDF), and the Growing the Vision Workshop Series Report (PDF).

In November 2010, we hosted a series of open house events to showcase the preliminary concepts for neighborhoods, activity centers, and employment districts in the future. The Plan Commission has hosted a series of public hearings on Envision Garland to discuss the draft comprehensive plan. Future public hearings will be advertised and posted as they are scheduled.

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Police - Communications Unit

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1. How do you use 911?

In an emergency, seconds count. When police, fire, or medical emergencies occur, dialing 911 can help save precious time. It can literally mean the difference between life and death.

When You Have an Emergency

1. Dial 911
2. Remain calm; speak slowly and clearly
3. When the operator answers:
   1. Answer all questions asked by the operator
   2. Describe the emergency
   3. Give the exact location where help is needed
4. Do not hang up until the operator is finished

Latest Information & Updates

Many times callers think that response to their emergency will be delayed by remaining on the phone and giving information to the operator. This is not true. When the basic information has been entered into the dispatch computer, the call is routed to a dispatcher within seconds. By staying on the line you may aid the Police or Fire personnel who are responding to your call by keeping them updated with the latest information.

2. When should you use 911?

911 should be dialed when an Ambulance or Fire unit is needed, or for a Police emergency. A Police emergency is any situation involving a crime in progress, or an imminent threat to life, bodily injury, or major property damage or loss. An example of a police emergency would be a fight or assault in progress or a home or business burglary in progress.

3. How does 911 work?

When you dial 911, your call is received by a dispatcher in the Police department who processes your call and determines what type of emergency you have. The priority of the call is determined according to the circumstances of the call and will be dispatched according to priority and available resources. As an added safety feature, the telephone number and location that you are calling from is usually displayed when the operator answers your call. This feature is not available from cellular telephones or operator assisted calls.

During a Call

The operator will ask you to give the location of the emergency, even if a phone number and address are displayed when you call. This is necessary to verify the address and specific location of the emergency. Remain on the line with the operator until you are released, if possible. Your call is shipped to the dispatcher usually within seconds, and other information obtained from you is added to the call.

4. How do I report a non-emergency?

Non-emergency calls placed to 911 can slow Police, Fire, and Ambulance response to true emergencies. To more efficiently handle calls, the Garland Police Department established a number to report non-emergency situations to the police. The non-emergency number is 972-485-4840.

A non-emergency incident is one that does not involve a crime in progress; does not pose an imminent threat to human life, major property damage or loss; and does not require the immediate dispatch of a Police unit. Examples are abandoned vehicles and barking dogs.

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Police - Detention Center (Jail)

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1. How can I find out if someone is in the Garland Detention Center (Jail)?

• In person: Contact jail staff in the jail lobby at:
  1900 W State Street
  Garland, TX 75042
• Phone: 972-485-4890

2. Where is the Garland Detention Center (Jail)?

The Detention Center (Jail) is located at the following address near the intersection of Forest Lane and State Street:
1900 W State Street
Garland, TX 76402

3. When is the Detention Center (Jail) open?

The Detention Center (Jail) is open 24 hours, 7 days a week.

4. What type of facility is the Garland Detention Center?

The Garland Detention Center is a holding facility. Prisoners are generally confined less than 72 hours before being transferred to another facility or released.

5. Where is the Dallas County Jail?

The Dallas County Jail is located at:
100 N Lamar Street
Dallas, TX 75202

6. When are prisoners arraigned?

Arraignments are generally conducted daily between 8 a.m. and 2:30 p.m.

7. When is visitation times?

Regular jail visitation times are as follows:

• Sunday - 8 a.m. to 10 a.m.
• Wednesday - 7 p.m. to 9 p.m.

Visitors must meet the following requirements:

• Be able to name the person whom they wish to visit
• Be at least 17 years of age, or be in the company of a qualified parent, or be the spouse of the prisoner (documentation required)
• Possess valid state-issued photo identification
• Visitation will only be permitted if the prisoner is willing to speak with the visitor
• Visits will normally be limited to 10 minutes

8. When can prisoners make telephone calls?

Prisoners are allowed to place limited free telephone calls once their booking process is complete. Prisoners are not allowed incoming phone calls but may have the opportunity to make collect phone calls from inside their cell area.

9. How is a prisoner's property released?

A prisoner's property may be released after the prisoner gives written permission authorizing the release. (Partial property releases are not permitted; the prisoner must release all or none of their property to the requesting party).

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Police - Gangs

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1. What is a gang?

The Texas Penal Code, Chapter 71.10 defines a criminal street gang as three or more persons having a common identifying sign or symbol or an identifiable leadership who continuously or regularly associate in the commission of criminal activities.

2. Can a gang or gang member be identified from clothing alone?

Absolutely not. Determining affiliation with a gang is based upon many factors and cannot be based upon clothing alone. Like putting together a puzzle, the many factors involved in identifying such persons must fit together and support the facts.

3. What indicators or signs should I look for in my child that he/she is involved with gangs?

As stated in question 2, you cannot make determinations to support your suspicions based solely upon one factor. Some of the indicators/signs that you can look for to see if your child is involved with a gang are:

• Bragging about the “crew” or the “homies,” and not being afraid to die
• The child is very secretive about his/her activities and their friends
• The consistent wearing of certain colors which their friends appear to wear as well
• Discipline or grade problems at school
• Gang-related graffiti in their rooms, on your home, on their school papers/books, or on their persons
• Loss of interest in sports or family activities
• New friends with whom you are unfamiliar and who display some of the gang indicators/signs. Pulling away from or alienating themselves from long time old friends
• A new style of dress which is uncharacteristic of the child
• New tattoos
• Possession of weapons (Firearms, altered clubs, knives)
• Possession or use of drugs and/or alcohol
• Staying out late or “hanging out” in new areas
• Talks about his/her “crew” when referring to friends
• Threats from other gangs/gang members against your child made by phone, in person, or in writing
• Unexplainable injuries which may be caused by gang fights or being “jumped in” to a gang
• Unexplainable possession of spray paint cans or permanent markers
• Unusual and irrational fear of the Police
• Watching films/videos or listening to music that obviously glorifies the gangster lifestyle

4. How can I discourage my child from joining a gang?

Remember, you are the parent, you have the right to set rules and guidelines for your child.

• Talk to your child, often times they will openly tell you what is going on in their lives.
• Make sure your child understands that this type of behavior will not be tolerated.
• Spend time with your child.
• Learn about the types of gangs, gang activity, and gang indicators present in your community.
• Participate directly in your community as well as with your child's education.
• Know what music your child is listening to and what television shows they are watching.
• Positively reinforce your child’s feeling of self-worth.

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Police - Garland Citizen Police Academy

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1. What is the citizen police academy?

The Garland Citizen Police Academy is a 13-week program that focuses attention on the internal values, philosophy, and operations of the Garland Police Department. Designed for citizens, the academy educates citizens about the "How’s and Why’s" of the department, and the citizen’s role in the interaction of citizens and police. Students are encouraged to share this realistic view of the department with other citizens to improve the efficiency of law enforcement in their neighborhoods through shared responsibilities and resources.

2. What topics are covered?

Various members of the police department cover a wide variety of topics in the Citizen Police Academy. For example, Patrol operations are discussed as well as criminal investigations. Citizens are able to talk to Patrol officers during the "ride-along" program. Topics of the following are but a few of the many items discussed during the course of the academy:

• Discipline
• Domestic Violence
• Internal Affairs
• Narcotics
• Recruiting

3. When and where does the academy meet?

The Garland Citizen Police Academy classes meet on Thursday evenings from 6 p.m. to 9 p.m. The classes are held at the Garland Police Department:
1891 Forest Lane
Garland, TX 75042

4. How do I sign up?

The department selects 30 applicants for each academy and each class consists of a cross-section of Garland citizens. The Academy is held twice a year, in the Spring and Fall. For additional information please contact:

Matt Pesta
Community Relations Officer / PIO
Phone: 972-485-4896
Email Matt Pesta

Application

• Citizens Police Academy Application (PDF)

5. What happens after graduation?

Keep informed and stay involved. Join the Garland Citizen Police Academy Alumni Association.

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Public Computers & Equipment

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1. Does the Library have computers I can use?

Garland Libraries offer computers to access the Internet, to search Online Databases, to use Microsoft Office (Word, Excel, Publisher, PowerPoint), and to access educational software for children. A valid Library card is required to use these computers. We also offer laptops patrons can borrow to use inside the library.

2. Can I use my USB memory drive at the Library?

Yes, provided the library has the software installed to open the file(s) saved on your USB drive. Each Library has the Microsoft Office Suite (Word, Excel, PowerPoint and Publisher), Internet Explorer, Firefox, and Adobe Acrobat Reader installed on each Internet PC. You will not be able to access locked or hidden portions of your drive on library computers unless you can do so without installing any software or programs that make it possible to enter the password. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.

3. Can I use my CDs or DVDs at the Library?

Yes, provided the library has the software installed to open the file(s) saved on your storage device. Each Library has the Microsoft Office Suite (Word, Excel, PowerPoint and Publisher), Internet Explorer, and Adobe Acrobat Reader installed on each Internet computer. The computers do not have disc drives so please ask at the desk for a portable drive to use in the library. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.

4. Can I use my floppy disks at the Library?

No, our computers no longer provide that type of storage access. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.

5. Do you have wireless access at the Library?

Yes, all Garland Libraries offer wireless access to library cardholders. Email Library Support or call 972-205-2533 for more information.

6. Does the library have laptops?

Yes, patrons can check out a laptop for use inside the South Garland Branch Library. Anyone wanting to use a laptop must be over 18 years of age, have a valid library card in good standing for more than 30 days and a valid Texas photo ID to leave at the Circulation Desk while the laptop is being borrowed. Laptops can be used for 2 hours per day and cannot leave the library.

7. Does the Library have a fax machine?

Yes, the South Garland Branch Library has a fax machine. It costs $1.75 to send the first page and $1 for each additional page. The payment method is credit or debit card only. Users can send faxes but cannot receive them using these fax machines. FAX24 offers this service within the Garland libraries.

8. Does the Library have a scanner?

Yes, all Garland Libraries have a scanning station. Users can scan documents to USB, to email, or to Google Drive for free.

9. Does the Library have a color printer or photocopier?

Yes, Garland Libraries do have color printers. The cost is $0.50 per page. We do not have color photocopiers but users at the Central Library and South Garland Branch can use the scanner to print in color.

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Purchasing - Bids

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1. How do I submit a bid?

Sealed bids are advertised in the Daily Commercial Record and posted on the IonWave online bidding system. Registering as a supplier will enable you to receive email notifications when a contract within your commodity comes available for bid.

Sealed paper bids must be date stamped in the Purchasing office on or before the date and time indicated for bid closing. Postmarks or other evidence are not sufficient. If you are not sure that your bid will make it to the Purchasing office on time, bring it directly to the Purchasing staff assistant. Sealed bids received after the closing date and time will not be accepted. When addressing the sealed envelope, be sure to put the bid number and closing date on the front.

Send the completed bid to:
City of Garland
Purchasing Department
200 N. Fifth St.
P. O. Box 469002
Garland, Texas 75046-9002
Bid Number
Due Date

Electronic bid responses will be time and date stamped by the system. When available, electronic responses are preferred.

General conditions for bidding and any special provisions are included with the Request for Bid document. Please read these carefully. The prospective supplier on the bid document must define any exceptions to the terms and conditions. Unless otherwise agreed to in writing, the City terms and conditions will take precedence over all others.

Sealed bids are scheduled to open Tuesday and Thursday of each week at 3 p.m. in the City Purchasing office, unless otherwise specified. Sealed bid openings are public. Interested parties who are present at the bid opening may request that the bids be read aloud. Bids are recapped as soon as possible and posted on-line via the Internet provider.

2. What are informal bids?

An informal bid is defined as purchases less than $50,000. These purchases do not require the sealed bid process. The Purchasing Department staff may request price quotes by telephone, fax, email, in a written form or on-line. These types of price requests will also have specified bid openings and must always be received by the date requested by the buyer. These purchases are subject to the same terms and conditions as those used in the sealed bid process.

3. What is a sealed bid?

A sealed bid is defined as purchases more than $50,000 and require that bids indicate a specific date and time of closing. These bids must be submitted on or attached to the City’s Request for Bid document. The bid must be signed by an individual authorized to sign bids on behalf of the quoting company and must be received in the Purchasing Department no later than the specified time and date. Bids arriving after the specified time and date will not be accepted.

The City uses an Internet bid service to receive electronic sealed bids and hold reverse auctions. As a State of Texas municipality, all City purchases must be in accordance with all applicable state laws, rules, and regulations. All purchases are made through the competitive bid process and awarded to the lowest responsible bidder or to the bidder who provides goods or services at the best value to the City. Falsifying of a bid document results in that bid being rejected and the supplier being removed as an acceptable vendor.

4. How do I view awarded bids?

All bids are reviewed, evaluated and awarded as soon as possible. Once a purchase order is awarded, products and services must be in strict accordance with the purchase order. Under no circumstances will alternate or substitute products or services be accepted without prior approval from the Purchasing and the user Department. Delivering alternates or substitutions without approval, changing pricing and/or delivery dates will result in disqualification.

View awarded bids here.

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SafeLight

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1. Which Garland intersections will be monitored by red light safety cameras?

There are currently twelve cameras installed at eleven intersections: 

• Eastbound Beltline at Shiloh
• Eastbound Forest at Jupiter
• Northbound Broadway at Centerville
• Northbound Jupiter at Forest
• Northbound Plano at Buckingham Road
• Northbound S First at Avenue B
• Northbound Shiloh at 190
• Northbound Shiloh at Kingsley
• Southbound Broadway at I-30
• Southbound First at Kingsley
• Southbound Jupiter at Kingsley
• Westbound Centerville at NW Highway

2. Wouldn't it be more effective for the light to stay yellow longer?

Yellow light timing is based on the physical characteristics of the intersection and driver behavior. A driver needs sufficient time to see a yellow light and safely determine whether to stop or proceed through the intersection. Increasing yellow light times beyond what is reasonable can actually increase the number of red light runners, because of a longer delay that drivers experience at intersections.

3. What recourse do I have if I believe the notice of violation was issued erroneously?

If you receive a notice of violation, you may request a hearing. If you received the notice of violation erroneously or if you have a legal justification for going through the red light (for example, if an emergency vehicle forces you through the light), then you are not liable for the civil penalty.

4. How much is the fine? What about my driving record?

Violators will be assessed a $75 fine for every citation received. If the citation is not paid by the due date a $25 penalty fee will be assessed. These are civil fines, not criminal. Because the violation is a civil matter, it does not count as a moving violation and will not be reported to anyone's driving record.

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Sanitation

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1. Who do I contact for questions or concerns?

Collections

 If you have questions or concerns regarding collection, please use eAssist or call Garland Sanitation at 972-205-3500. You may also email Sanitation.

Locations

For a list of all disposal locations, please go here. 

Damaged Carts

Repair or replacement for normal wear and tear is provided at no cost. Use eAssist or call 972-205-3500.

Cart Odor

Keeping carts clean is a resident’s responsibility. Please see our flyer for tips on keeping your cart clean.

Commercial Services

All requests or inquiries regarding commercial services, including contracts, containers, hauling and pricing should be emailed to the Commercial Services team, or call 972-205-3500 ext. 2.

Landfill

Call the Hotline for questions and concerns related to Hinton Landfill operations at 972-205-3671. You may also email the Landfill.

Sanitation Vehicle

Please call 972-205-3500 with any questions or concerns regarding Sanitation vehicles. Provide the date and location of the incident and the truck number or license number if possible. Garland Sanitation investigates all complaints. 

2. I’m new to Garland. How do I start residential garbage or recycling service?

 Please contact Garland Utility Customer Service at 972-205-2671 to establish service. 

One green trash cart and one blue recycling cart are typically left at the home for the new resident by the previous resident. However, if a cart is missing when you move in, contact Garland Sanitation at 972-205-3500 to arrange for a replacement. 

3. When is my trash, recycling and brush bulky goods collection day?

To quickly find your nearest City Facilities, your City Council District, your trash and recycling collection schedule as well as other City Services, please use MyGarland

Your trash, recycling and brush and bulky goods are picked up on the same day. Trash and brush and bulky goods are collected weekly. Recyclables are collected every other week based on a blue/yellow map of the City.

• View the Blue/Yellow City of Garland Map (PDF)
• View the 2023 Recycling Schedule (PDF)
• Printable 2023 Reduce, Reuse, Recycle Calendar

Contact

Contact Garland Sanitation at 972-205-3500 for more information.

4. How often is my waste and recycling collected?

Residential Trash

Residential trash is collected in the green roll carts weekly. Please use MyGarland to determine your collection day.

Brush & Bulky Goods

Residential brush & bulky goods are collected weekly on the same day as residential trash collection.

Recycling

Residential recycling is collected in the blue roll carts bi-weekly. Please use MyGarland to determine your collection week color.

Commercial

Commercial accounts are collected once a week:

• Front-Load Containers: Monday through Saturday
• Roll-Off Dumpsters: Monday through Friday

Please contact EWSCommercial@GarlandTx.gov or call 972-205-3500 x2 if you have any questions regarding your Commercial waste collection schedule.

5. I have a business in Garland, how does City of Garland Commercial Waste Service work?

If you have general questions or inquiries, please email SanitationCommercial@GarlandTx.gov or call 972-205-3500 ext. 2 for more information about all our Commercial Services offerings. You can also visit our Commercial Services web page.

The City of Garland allows authorized waste haulers to operate with Garland City limits. All businesses in Garland should verify that their waste hauler has an active franchise agreement in place to operate with City limits. Please review the list of approved haulers prior to beginning service with any waste company.

Please note that all commercial and residential customers are required to establish a City of Garland utility account to receive City of Garland commercial waste service. All services will be billed on a monthly basis and a 12-month service agreement must be signed to establish service. Charges for services will appear on the City of Garland utilities statement Indicated as “Sanitation.”

I have a Commercial Trash or Recycling Front-Load Dumpster (weekly scheduled collection) :

• If you need to change the container size or collection frequency of a front-load commercial dumpster, we will provide a Service Agreement Addendum that reflects the requested changes within two business days.
• To arrange for an extra haul, contact our Commercial Team by email or phone by 10 a.m. Monday through Friday. Any requests made after 10 a.m. will be scheduled the next business day.
• You may request to have a gravity locking device installed on your dumpster. There is a one-time fee to cover the cost of the locking device.
• My container doesn’t appear to have been serviced on my scheduled day, what do I do?
  • Our drivers make every effort to service all containers at the same times on their scheduled day. Please do not hesitate to call us at 972-205-3500 ext. 2 to confirm with our Dispatch if your location is behind schedule or if the container was uncollectable. 
  • It is a customer’s responsibility to notify our staff of a missed container within one business day. If our logs and/or blocked container photos indicate that we attempted to service your container but were unable to, a return trip fee will be assessed. If we determine that the driver did miss the scheduled pickup, a truck will be rerouted to service your container at no additional charge.
  • It is a customer’s responsibility to be certain that access to a container is kept clear at all times and that any vehicles are at least ten feet away from the container. If a container is blocked or a vehicle is parked too close, the driver may move on to his next schedule location. To have the truck return, a return trip fee will be assessed .

I have an Open Top Roll Off Dumpster:

• All open top roll off containers must be emptied once every 30 days or a non-haul fee equal to the haul rate will be charged to your account.
• Open top roll off containers are assessed a monthly rental fee.
• To schedule your roll off dumpster to be emptied and reset at your location or emptied and removed from your location, email or phone the Commercial Team by no later than 3 PM and it will be scheduled, subject to availability, on the next business day.
• All open top roll off containers are charged per haul based on the size of container. Each size container has a max weight allowed. Each ton overweight will be charged an overweight fee.

6. Why wasn't my waste or recycling picked-up?

Garland Sanitation provides weekly trash and brush and bulky goods collection and bi-weekly recycling collection. Please follow the rules outlined below to ensure your waste is collected.

• Carts should be placed at the collection point no later than 7 a.m. on collection day.
• Carts should be at least 4 feet from all other items, including stationary objects such as fences and utilities boxes, and 4 feet apart from other carts.
• Trash and recycling carts’ wheels should face towards home.
• Cart lids should be able to fully close with no items beside or on-top of the carts.
• Do not park in front of any trash or recycling placed at the curb for collection.
• Do not place brush and bulky items underneath electrical wires or tree branches.
• Broken glass, mirrors, windows or Sheetrock should be placed in a labeled disposable container that weighs no more than 40 pounds.
  • Following a rain event, some items, like carpet rolls or brush piles, may weigh more than 40 pounds. Please be advised that our crews will leave those items behind if they weigh too much. Please call 972-205-3500 once the items have dried out to be collected.
• Carts and brush and bulky goods should be placed at the edge of the curb, between the sidewalk and curb, for collection. Environmental Waste Services staff will not go into your yard.
• Brush and bulky goods will not be collected from the alley.

Please use Garland Waste Wizard if you have any disposal questions or call 972-205-3500 if you have any questions regarding your waste or recycling collection.

Please email or call our Commercial Services Division at 972-205-3500 ext. 2 if you are a business and you suspect your commercial front load dumpster was missed.

7. How do I find out about service delays?

• Subscribe to Garland Alerts
• Follow City of Garland on Facebook 
• Check the Service Delays page
• Follow GoGreenGarland on Twitter
• Contact Sanitation  at 972-205-3500

8. When and where can I set out my waste?

Carts

Carts should be placed at the collection point no earlier than 6 p.m. on the day before the scheduled collection and no later than 7 a.m. on collection day. Residents should move the cart inside the garage, to the side of the house or to another location out of public view no later than 11 p.m. on the collection day. If your collection point is in the alley, it is not necessary to move the container after pickup unless your property abuts a street from which the container will be visible.

Brush & Bulky Goods

Brush may be placed out any day within a week of collection.  All other bulky waste items may only be placed at curbside on the day before collection. Garland Sanitation personnel and vehicles will not go into your yard. Please place brush and bulky goods between the sidewalk and curb in your front yard for pick-up. Please box and label items such as broken glass and sheetrock. Boxes should weigh no more than 40 pounds.

9. How many trash & recycling containers can I have?

Residents can have up to two additional trash containers for a total of three containers. There is a $7.10 charge per month for each additional container to cover service costs.

If you are moving and have more than one trash container, please call 972-205-3500 to have the extra container(s) picked-up and billing records updated.

10. Garland Sanitation left a note on my container or door. What does it mean?

Garland Sanitation uses paper tags to communicate collection problems. The tag will explain the issue we experienced servicing your trash, recycling, or brush and bulky goods. Call 972-205-3500 for more information.

11. What can I recycle?

Please use the Waste Wizard for all your recycling and disposal questions.

12. Will Garland Sanitation pick-up tree trunks and branches?

Garland Sanitation collects brush and bulky goods every week. 

Please separate brush from other bulky waste and keep branches between 4 - 7 feet in length. Leaves and other small lawn and tree debris should be bagged.

Do not place brush or other bulky goods under power lines or tree branches. Leave at least 4 feet of space around all brush and bulky goods.

Sanitation personnel and vehicles will not go into your yard. All brush should be placed between the sidewalk and curb in your front yard for pick-up.

Individual items weighing more than 40 pounds will not be collected. Please note that wet materials (following a rain event) may become too heavy for collection and will be left behind to dry out.

13. Will you collect my fencing?

Yes. Please follow the guidelines below:

• Fencing sections should be manageable lengths for our drivers to load into collection vehicles.
• Individual sections must not weigh more than 40 pounds.
• It is not necessary to remove hinges and nails.
• Please remove concrete from fence posts before placing on the curb.

14. I have extra bags of trash that won’t fit into my trash cart. Can I set them out for bulky collection?

No. We will not pick up bags of household trash with the bulky waste. Drop off the extra bags of trash at the Transfer Station or Landfill.

You can also request up to two additional trash carts for a nominal monthly fee.

15. Will you collect my construction/tear-out materials?

Construction debris pickup is for residents who have performed remodeling work on their own property only and can be set out for collection only four times per year during each calendar year. Material must be bagged, bundled, or stacked. An open-top dumpster may be rented for a fee for large projects.

Please note we do not pick up shingles with curbside bulky waste collection. Shingles should be taken to the C.M. Hinton Landfill. Contact us at 972-205-3500 ext. 2 if you need to rent a dumpster.

We recommend you order a roll-off container for collection and disposal of waste from:

• Clean-ups
• Construction
• Demolition
• Home improvement projects
• Move-outs
• Roofing

These containers prevent scattered or windblown debris and reduce scavenging, and they are excellent for materials that are prohibited from curbside collection, including:

• Asphalt
• Bricks
• Concrete
• Dirt
• Rocks
• Roofing materials

For more information about residential roll-off service please call 972-205-3500 ext. 2.

16. How much does it cost to dispose at your facilities?

Please check out are facility prices and hours, as well as a breakdown of accepted vehicles and items by facility, here.

17. My apartment doesn't offer recycling, what do I do?

Apartment dwellers can bring their recycling directly to the Residential Recycling Center at no charge.

18. What can I dispose of where?

Please check our Locations page for a breakdown of what items can be brought to which location, our hours, addresses and contact information by location and a list of what vehicles are accepted at each of our facilities.

If you have other disposal questions, please use the Waste Wizard.

• For Commercial Services container rules, please go here. 
• For Brush & Bulky Goods collection rules, please go here. 
• For Recycling rules, please go here.
• For Residential Garbage collection rules, please go here.

19. Where can I dispose of hazardous waste and tires?

Hazardous waste materials and tires cannot be disposed on in your regular trash collection or dropped off at the Transfer Station or C.M. Hinton Jr. Regional Landfill.

Please visit our Locations page for a breakdown of what items can be disposed of at each location.

For all other disposal questions, please use the Waste Wizard.

20. How does recycling work?

Recycling is the process of diverting materials from the landfill and turning them into new products. The economic impact of the Texas recycling industry exceeds $3.3 billion. Recycled materials help conserve natural resources and prevent pollution by reducing the need to collect new natural resources. 

By helping keep your recycling clean and contaminant free, you’re helping extend the life of our landfill, conserve valuable resources, and to create jobs in the U.S. recycling and manufacturing industries.

Remember

• Recycle your empty, clean and dry bottles, jars, cans, boxes, cartons and papers only.
• Place recyclables in the cart loose - plastic bags are not accepted in the program and should be taken back to designated collection bins at grocery and retail stores.
• All recycling should be clean, dry and empty.
• Do not place plastic bags, food, liquids, diapers, hoses, wires, batteries and to-go containers in the recycle cart.
• When in doubt, throw it out. It is better to throw away potentially recyclable items than it is to throw garbage into the recycling.

Please check out the Recycling and Education pages to learn more and download a copy of the 2022 Reduce, Reuse, Recycle Calendar for more tips and tricks. 

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South Garland Avenue Catalyst Area Plan

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1. What is an area plan?

An area plan builds upon the Comprehensive Plan to prioritize and coordinate capital projects and set the stage for future investments. An advisory committee of area stakeholders provides input into the development of recommendations. The study concludes with the adoption of a plan for implementation.

2. How will this affect my property?

The study process identifies recommendations that will be reviewed by the Plan Commission and City Council. Recommendations will be available to the public, in addition, a public hearing will be held for public review and comment. This process does not affect current legal rights, assigned zoning, or ownership.

3. Who should I contact, if I have additional questions?

For more information or to answer questions about the South Garland Avenue Catalyst Area Plan process, please email Angela Self, the Planning and Community Development Department or call 972-205-2450.  

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Special Event Permit

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1. Do I need a permit for my event?

Answering a few simple questions will help you determine if you need to apply for a Special Event Permit:

• Will you be blocking or restricting public property?
• Is the anticipated attendance 100 or more?
• Will you be hosting your event at or near City Hall or the Downtown Square?
• Will you have vendors at the event who are selling food or beverage, goods or services (i.e., fitness class/company)? Or do you plan to sell tickets for your event or sell other items at your event?
• Will you be using amplified sound, other than a small, personal speaker for announcements?
• Will your event close or change the traffic pattern of a street or alley? i.e., parades, street closures, 5K runs.
• Will your event impact the public use of City Park or natural resource?
• Will your event consist of fireworks or animals?
• Will you be using any temporary structures, like tents (larger than 20 by 20), bleachers, portable restrooms, blow up structures or stages?

If you answered "yes" to any of these questions, you will need to apply for and obtain a Third Party Special Event Permit.

2. How do I apply for a special events permit?

Review the application process and apply.

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Storm Drain Inlet Marker Project

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1. What is the Storm Drain Inlet Marker Project?

The City of Garland Storm Drain Inlet Marker Project utilizes volunteer groups to place markers on the storm drain inlets in the city. This project is designed to increase awareness of indiscriminate dumping into storm drains. Federal regulations require that the City of Garland reduce the number of pollutants that enter into a storm drain. This marker project is an effort to do so.

2. What areas can we mark?

Volunteers mark an area that is agreed upon by the coordinator of this project and the group. Markers, adhesive, wire brushes and orange safety vests will be issued. For safety reasons, the City's Street department will mark inlets located on roads with heavy traffic.

3. Why mark storm drain inlets?

The majority of the general public does not realize that the storm drain system is a separate system from the wastewater system that handles household by-products. Unlike the wastewater system, storm drains carry everything that enters them to the nearest water source.

Anything put into the drain will end up in a nearby water body. Furthermore, city ordinances restrict any person from intentionally placing items into storm drains. Storm drain markers help increase this awareness, and combat this problem.

4. Who do we contact?

For more information on this project, call Paula Breysacher at 972-205-2191 or email Paula Breysacher. Thanks for your interest in this project!

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Stormwater Management

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1. Since the implementation of the stormwater permit, is the water quality improving?

Yes. On average each year, the Stormwater Management Department:

• Collects 400 gallons of hazardous materials
• Collects 13,000 gallons of oil
• Disposes of 116-000-tons of household hazardous waste materials
• Fixes 240 discharge problems found from stormwater sampling
• Keeps up to 40,000 tons of construction sediment out of drainage channels

2. What is the difference between the sanitary sewer system and the storm drain system?

In Garland, the wastewater collection and stormwater systems are separate.

Sanitary Sewer System

The sanitary sewer system collects wastewater. Wastewater is used water that drains from toilets, sinks, household drains, and some industrial drains. The wastewater travels through wastewater collection pipes to a wastewater treatment plant where it is treated to strict quality standards. The treated effluent is then released into Duck Creek, a tributary of the Trinity River.

Stormwater

Stormwater enters the storm drainage system through street inlets and drainage channels and goes to lakes and rivers untreated. Stormwater is run-off from rainfall.

3. What can I do to help?

• Be aware of the stormwater pollution problem. Awareness is the first step
• Become a responsible consumer. Avoid buying products that could be toxic to the environment. Carefully read labels, or call the Stormwater Hotline at 972-205-2180 for answers to questions that you may have
• Dispose of household chemicals and used oil properly
• Keep pet wastes, leaves and other debris out of storm drains
• Maintain your vehicle on a regular basis to prevent leaks
• Participate in cleanup activities in your neighborhood
• Recycle
• Report illegal dumping to the Stormwater Hotline 972-205-2180
• Spread the word about pollution prevention
• Take caution with your use of lawn care products. Follow the directions

4. Is the Stormwater Management Department part of the Water Department?

No. The Stormwater Management department is administered by the Managing Director of Engineering, Streets, Transportation and Stormwater Management.

5. I think I need a storm drain inlet installed near my property. Who do I call?

Email the Street Department or call them at 972-205-3555.

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Stormwater Management - Volunteers

Show All Answers

1. What is the Storm Drain Inlet Marker Project?

The City of Garland Storm Drain Inlet Marker Project utilizes volunteer groups to place markers on the storm drain inlets in the city. This project is designed to increase awareness of indiscriminate dumping into storm drains. Federal regulations require that the City of Garland reduce the number of pollutants that enter into a storm drain. This marker project is an effort to do so.

2. What areas can we mark?

Volunteers mark an area that is agreed upon by the coordinator of this project and the group. Markers, adhesive, wire brushes, and orange safety vests will be issued. For safety reasons, the City's Street Department will mark inlets located on roads with heavy traffic.

3. Why mark storm drain inlets?

The majority of the general public does not realize that the storm drain system is a separate system from the wastewater system that handles household by-products. Unlike the wastewater system, storm drains carry everything that enters them to the nearest water source. Anything put into the drain will end up in a nearby water body. Furthermore, city ordinances restrict any person from intentionally placing items into storm drains. Storm drain markers help increase this awareness and combat this problem.

4. Who do we contact?

For more information on this project, email Paula Breysacher or call 972-205-2191. Thanks for your interest in this project!

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Street Department

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1. A pothole on my concrete street was recently repaired with asphalt. Why wasn’t the repair made with concrete?

When the Street Department receives a pothole request, the maintenance crew chief investigates to determine the nature and extent of the problem.  If the problem needs immediate attention or can be improved with the placement of asphalt, the Street Department will make a temporary asphalt repair.  As the department proceeds with its annual infrastructure repair program, temporary repairs will be evaluated to determine priority for permanent concrete repairs.

2. Can the Street Department do something to eliminate the water that constantly stands in the street in front of my house?

Yes. Standing water is typically caused when the pavement settles and the water can't drain. Once a request of this type is received, staff will investigate and collect elevation data to determine the extent of the problem. If the surrounding pavement is in good condition, it is possible to have the department contractor inject polyurethane material under the pavement to lift it back to its original elevation. Another option is to grind the pavement to eliminate a high spot in the street. If the pavement is in poor condition, the Street Department will use asphalt pavement to level the street.

3. Does the Street Department maintain street lights?

No. Garland Power & Light is responsible for installing and maintaining street lights. To request repair for an existing street light, call 972-205-3483. To request a new street light, call 972-205-3506.

4. Does the Street Department maintain traffic signals?

No. The Transportation Department is responsible for installing and maintaining traffic signals. To request repair of an existing traffic signal, call 972-205-3250 during regular business hours and 972-205-3210 after 3:30 p.m.

5. Does the Street Department sweep residential streets?

Yes. The Street Department sweeps arterial and collector streets on a regular basis. Residential streets are swept by request only. Residential street sweeping is typically scheduled when the department has received enough requests in the area to constitute a full day's worth of sweeping.

6. My street is deteriorating and I believe it should be replaced. How do I get my street to be considered for reconstruction?

The Street Department replaces several deteriorating streets each year. To determine which streets to replace, information from the Pavement Management System - a program that rates the condition of each street and alley - is evaluated. The Street Department staff then proceeds with a field inspection for each replacement consideration to determine the streets and alleys that warrant replacement in the upcoming fiscal year. This evaluation process occurs in the month of April each year.

7. The sidewalk and curb in front of my house are damaged. Does the Street Department maintain sidewalks and curbs?

No. Per City Ordinance (Article X, Section 31.134-138), "It shall be the duty of any abutting property owner to keep the sidewalk, parkway, curb and driveway abutting such property in a good and safe condition, free from any defects and hazards." To assist property owners in maintaining these facilities, the Street Department manages a 50/50 cost share program for sidewalk, curb and gutter repair. To inquire about this program, call 972-205-3555.

8. How do I report a large pothole that has developed in front of my house?

Contact the Street Department at 972-205-3555 or email the Street Department. Please be as specific as possible about the location and size of the pavement defect. If you believe that the pothole is an imminent hazard and needs immediate attention, please let us know.

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Study & Meeting Rooms

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1. Does the Library have meeting rooms the public can use?

Yes, each location has a meeting room that Garland organizations can book. Have the organization's president call 972-205-2543 for more information. Group study rooms for 2 to 4 people at the Central, North and South Garland Branches can be used by anyone and are first come, first served. The South Garland Branch also has study rooms that can accommodate up to 8 people.

2. Does the Library have study rooms the public can use?

Yes, the Central, North and South Garland branches have group study rooms for 2 to 4 people. The South Garland Branch also has study rooms that can accommodate up to 8 people. These rooms are for use by all library patrons with valid cards and are first come, first served. When in demand, the group study rooms do have a two-hour time limit. Additionally, the Central Library has four individual study rooms. They are first come, first serve, for one person only, and have no time limit.

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Surveyor

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1. Will the City Survey my property?

The City does not survey privately owned land for citizens. You must call a private, independent Registered Professional Land Surveyor to survey your property.

2. Does the City have a copy of the survey that I got when I bought my home?

The City does not have copies of private surveys, nor does the Dallas County Clerk keep or file copies of private surveys. You may be able to get a copy of your survey from the surveying company that did the survey; or the title company where you closed on your home.

3. Where can I get a copy of a subdivision plat?

From the Planning Department at 800 Main Street on the 2nd Floor.

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Swim Garland

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1. Are the pools open year round?

All of the Garland Aquatic centers are outdoor facilities.  Operation dates can be found at SwimGarland.

2. Do I need to wear a bathing suit?

Yes, proper swim attire is required.

3. Do the aquatic facilities accept credit cards?

Garland Aquatic Facilities accepts Visa, MasterCard, America Express and Discover.

4. Where is Surf and Swim located?

Surf and Swim is located at 440 W Oates Road in Garland (in Audubon Park), just 1 mile east of I-635 (Lyndon B. Johnson Freeway).  Parking is available at no charge in the designated parking lots at Surf & Swim and Audubon Recreation Center.

5. Do guests that choose not to swim still have to pay admission?

All guests entering Garland Aquatic facilities must pay the admission fee. Guests are allowed to exit and re-enter on the same day.

6. Can I re-enter the park if I leave?

Guests who need to leave the park can receive a hand stamp to return the same day.

7. Can outside tables & chairs or pop-up canopies be brought into the Aquatic facilities?

No, the Aquatic facilities are no longer able to handle any additional outside seating, tables or canopies*.

• Holford & Wynne pools have 2 picnic tables & benches available first come, first serve.
• Bradfield pool has several small picnic tables available first come, first serve.
• Surf & Swim has several picnic tables & chairs available first come, first serve.

*Management has the right to restrict any outside items being brought into the aquatic facilities.

8. Are guests allowed to bring outside coolers into the park?

Guests may bring outside coolers into Garland Aquatic facilities. Commercial food in not permitted ( Example: pizza and fast food). Glass bottles, serving knives and alcohol are prohibited. Coolers will be inspected for these items.  Surf and Swim does not charge for coolers to be brought into the park.

9. Do the aquatic facilities have lifeguards on duty?

Yes, lifeguards who are certified through Jeff Ellis and Associates are always on-duty during operating hours and after-hours events.

10. Do the facilities have life jackets available for use?

Garland Aquatics provide a limited amount of life jackets free of charge at each aquatic facility.

11. Are outside flotation devices allowed in the park?

Outside flotation devices (floaties/rafts/inner-tubes) are prohibited, however U.S. Coast Guard approved life jackets are welcome.  Clear inner-tubes are provided at Surf and Swim on a first come, first serve basis.

12. What is the aquatic facilities severe weather policy?

If pool operations are interrupted for 60 minutes or more, guests who are in the park can exchange their receipt for a rain check. Management reserves the right to suspend operation and/or close the park. Rain checks will not be given out within the first 60 minutes or within one hour of closing.

13. Do the aquatic facilities have adult to child ratios for groups, camps and day cares?

Yes. Groups, camps and day cares must abide by the following adult to child ratios:

• Age 3 and under: 1 adult for every 1 child
• Age 4-6: 1 adult for every 3 children
• Age 7 and over: 1 adult for every 10 children

14. Is smoking allowed in the park?

Smoking is not allowed inside any Garland Aquatic Facility including electronic cigarettes. 

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Tax / Revenue Recovery

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1. Can I pay my City of Garland property taxes online?

Yes, visit the Texas Payments website and follow the instructions given. You can make payments 24 hours a day, seven days a week. Your payment will be posted to the account within 1 business day. Write down or print out the receipt for payment that's available at the time of the process.

2. Can I view and print my tax statement online?

Yes. You can view your tax information and print statements and receipts on the Tax Office website.

3. Do I have any other payment options?

• Mail - Pay using the return envelope provided with the tax statement.
• Payment location - Pay at the Tax Office located at the Charles E Duckworth services building at:
  • 217 N Fifth Street
    Garland, TX 75040
  • Normal office hours are:
    Monday through Friday
    8 a.m. to 5 p.m.

4. Does your office have a drop box for payments?

No, our office does not have a drop box for payments. Please utilize one of our other payment methods to ensure delivery. 

Please note: Do not use the utility drop box for tax payments.

5. How do I obtain a receipt for my payment?

Customers requiring a receipt by mail should enclose the payment portion of their tax statement and a self-addressed stamped envelope along with their payment. You can also print receipts for current and previous years on the Texas Payments website.

6. I am over the age of 65. Do I have to pay taxes on my home anymore?

The City of Garland's over-65 exemption reduces a home's market value by $51,000. You should also receive an 8% reduction in market value from your homestead exemption. Therefore, homeowners over the age of 65 with a market value of less than $55,000 are left without a tax balance.

7. I am over-65 and/or disabled and I can't afford to pay my taxes. What do I do?

Call the tax office immediately! Several options are available for over-65 and/or disabled homeowners. Please contact us for more details.

8. I just turned 66. Does that mean my taxes will no longer go up?

The City of Garland does not have a tax ceiling, or tax freeze, for its over-65 accounts. Taxes on these accounts may go up or down depending on the rate to value calculation.

9. I placed my payment in the mail on January 31. Why did I receive a delinquent statement?

In accordance with state law, payments postmarked after January 31 are considered delinquent. Mailed payments are posted according to their postmark date. Payments placed in the mail on or near January 31 should be hand stamped by the postal service in order to endure a timely payment. Postage receipts and/or certified mailings are also recommended for payments which are mailed on or near January 31. Online payments are highly encouraged and provide immediate confirmation ( service fee apply).

10. Is there a fee associated with using my credit card or for doing an E-check?

Yes. Customers who choose to use this service will incur a convenience fee for each payment transaction of 3.2% for any debit or credit cards. E-checks have a $5 fee.

11. The collection attorney sent a letter regarding my delinquency and I don't have the money to pay. Should I wait until it goes to court?

No! Please contact the collection attorney and/or tax office as soon as you receive the letter. Legal action only increases the tax debt and the potential to lose the property. Other payment options may be available.

12. What if I cannot pay the bill in full before February 1?

Pay as much as you can before the delinquency date. Only the remaining balance will receive the penalty accrual. You should also contact the tax office to seek other payment options which may reduce the penalty accrual. Please act quickly as the penalty accrual increases monthly in accordance with state law and is non-negotiable.

13. What if my payment is delinquent because I did not receive an annual notice?

Annual notices are mailed during the first week of October. Contact the tax office if you have not received your bill in a timely manner. It is the taxpayer's responsibility to report any mailing address changes to the Central Appraisal District. Failure to receive a notice does not negate the validity of tax assessment nor the accrued penalties.

14. What is the difference between a real property account and a business personal property account?

A real property account consists of land and any permanently affixed structures. Business personal property is a tax on any property other than real property that is often associated with a business.

15. What kind of payments can I make online?

• Discover
• E-check
• MasterCard
• Visa

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Transportation

Show All Answers

1. Where can I get a Toll Tag?

Information on toll tags can be found on the North Texas Tollway Authority (NTTA) website.

2. Who do I call to find out about bus and light rail service?

Bus service within Garland is provided by Dallas Area Rapid Transit (DART). They may be contacted at 214-749-3278.

3. Who do I call to get my car registration renewed, tittle transfers or handicap plates/stickers ?

Car registrations are renewed by the Dallas County Tax Office. They may be contacted at the following phone numbers or their website:

• 214-653-7811
• 214-653-7811
• 972-494-0018

4. Who do I call to get my drivers license renewed, driving record or other license related matters?

Drivers Licenses are renewed by the State Department of Public Safety. They may be contacted at 214-861-2000 or via their website.

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Utility Customer Service

Show All Answers

1. Can I pay my City of Garland utility bill online or by phone?

Yes, you can pay online, or call 972-205-2671 and press 2. Your payment will be processed by ACI Speedpay.

You can make payments 24 hours a day, seven days a week. Your payment will be posted to your account within one business day. Write down or print out the confirmation number you receive as a verification of the process.

2. What kind of payments can I make online or by phone?

Using the ACI Speedpay service, you can choose from several ways to make payments including:

• Visa, MasterCard, Discover and American Express credit cards
• ATM or debit cards issued by banks, with the Star, Pulse, NYCE or Accel logo
• Electronic payments from your checking, savings or money market accounts

3. Can I use a prepaid debit card to pay online or over the phone?

No, the Western Union Speedpay service does not support prepaid debit cards as a method of payment. Please use a regular debit or credit card instead.

4. Is there a fee associated with making credit card, ATM, debit card or electronic payments?

Yes. ACI Speedpay charges a convenience fee for each transaction. The City of Garland does not receive any revenue from this fee. The ACI Speedpay convenience fee schedule is as follows:

• Commercial Customers - $15.95 for each payment transaction up to $2,500
• Residential Customers - $2.95 for each payment transaction up to $600

5. Why is there a fee associated with these payments?

With the transition to ACI Speedpay, customers who choose to use their service will incur a convenience fee for each payment transaction. The City of Garland does not receive any revenue from this fee.

6. I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?

You will need to make 2 payment transactions. The first payment will be $600, and the second payment $100. There will be a separate convenience fee of $2.95 for each transaction.

7. I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?

You will need to make two payment transactions. The first payment will be $2,500, and the second payment $500. There will be a separate convenience fee of $15.95 for each transaction.

8. Can I make credit card, ATM/debit card or electronic payments at the Customer Service office or Drive Thru?

We no longer accept these types of payments at the payment counter or drive thru window. However, there is a dedicated phone line to ACI Speedpay in the Customer Service lobby where you could make these types of payments by phone.

9. What if my utility service has been disconnected and I pay online or by phone using the ACI Speedpay service?

After making your payment, call Customer Service at 972-205-2671 (8 a.m. to 7 p.m. Monday through Thursday and 8 a.m. to 6:30 p.m. Friday), and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.

10. What if I have a problem when I’m paying my utility bill online or over the phone?

If you experience any problems, call Customer Service at 972-205-2671 or email customer service.

11. What if my credit card has expired?

On the Payment Entry screen, you will receive a message that one of your payment accounts is not available. Follow the instructions to edit the card’s expiration date on the Manage Payment Accounts page. If you continue to have problems, call Customer Service at 972-205-2671 or email customer service.

12. Is your credit and debit card process Payment Card Industry (PCI) compliant?

Yes, ACI Speedpay is Payment Card Industry (PCI) Compliant. The online and IVR credit and debit card process satisfies the security requirements as outlined by the Payment Card Industry (PCI). The PCI requires banks, online merchants and member service providers (MSPs) to protect cardholder information by adhering to a set of security standards. The PCI security standards include MasterCard’s Site Data Protection (SDP) program and Visa’s Cardholder Information Security Program (CISP).

13. Can I view my current or previous utility bills online?

Yes. With Utility Account Management, you can view your bills as well as your consumption history. You can also make edits to your customer profile.

14. What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?

Call Customer Service at 972-205-2671 and speak with an experienced representative who is there to help you.

15. I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?

If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and two local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:

• Friendship House
  620 Avenue B
  Garland, TX 75040
  Phone: 972-272-1010
• Salvation Army
  451 W Avenue D
  Garland, TX 75040
  Phone: 972-272-4531

16. What do I do if my services are disconnected for non-payment and it's after 5 p.m.?

Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 to 7 p.m. Monday through Thursday and 5 to 6:30 p.m. Friday. The office is closed Saturday and Sunday.

17. How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?

If you live in an area serviced by Garland Power & Light the base deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for a water-only accounts starts at $75, which includes solid waste services. Deposit can be paid in full when service is requested or with the first month’s billing statement.

We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.

18. I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?

Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office. Call 972-205-2671 to request your Letter of Credit.

19. Do I have any other payment options?

Yes. View information about your various payment options.

20. Can I view utility bill inserts online?

Yes, you can view utility bill inserts.

21. I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?

Garland Power and Light is installing new automated meters throughout its service territory beginning in June 2006 and continuing until all meters are replaced. Find out more about Automated Meter Reading.

22. I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?

We can send someone out to re-read your utility meters. A fee may be charged if the meter readings are found to be correct. For information to save on electricity and water usage, please read our Conservation Tips or arrange for a free Energy Audit.

23. Can I pay my utility bill at a location other than Downtown Garland?

Yes. There are payment locations near where you live and work. View a list of Authorized Payment Locations. Payments are credited to accounts the next business day. Keep your receipt as proof of payment.

24. Can you draft my City of Garland utility payment from my bank account each month?

Yes. Enroll or find out more about how Automatic Bank Draft can save you time and money by doing the work of paying your monthly utility bill on time for you.

25. Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?

Residential customers may apply for or cancel utility services by calling 972-205-2671 or visiting Customer Service. You can also apply for service online, and you will receive a follow-up email to confirm the details and connection date.

Commercial customers must apply in person at the Building Inspection Department, located on the first floor of the Main Street Municipal Building. A deposit will be required to start service. Call 972-205-2671 for more information.

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Utility Customer Service - Automated Meter Reading (AMR)

Show All Answers

1. How does it work?

There are several ways to read an electric meter remotely. We've chosen a system that uses a small radio transmitter in the meter. That reading will then be sent via the transmitter to a receiver in a hand-held unit or vehicle that’s being driven through your neighborhood.

2. Is my account information secure?

Yes, only meter readings and meter or module numbers are transmitted. Personal customer information will not be transmitted.

3. How will I know that you have my reading and not someone else's?

Each radio frequency device has a unique identification number which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.

4. Will the radio frequency interfere with my television or phones?

No, the automated meter reading frequency is very different and will not interfere.

5. Does someone need to come into my home to change meters?

No.  However, as Garland Power & Light exchanges electric meters, personnel may need to access meters in back yards.

6. Will I need to be home when you install the automated meter reading device?

No, in most cases. If we visit your home and have trouble gaining access to the meter, we will leave a door tag requesting that you contact us to set up an appointment.

7. I had a tag on my door asking me to call to schedule an appointment. Why do I need to do that?

If you had a door tag asking you to call us, the most likely reason is that we were unable to gain access to the meter.

8. Will Garland Power & Light need to turn off my service?

Momentary electric service interruptions will occur when the meter is changed out.

9. How will I know the person at my door is working on this project?

Employees will be wearing clothing with the City of Garland or Garland Power & Light (GP&L) logo and will carry identification. In addition, their vehicles will be identified as belonging to the City of Garland or GP&L. If you ever have any question about the identity of someone who claims to be working on this project, please call our Meter Reading Supervisor at 972-205-2960.

10. Will I still be able to view the meter reading?

Yes, the digital reading will remain visible, so you can view the meter reading(s) if you wish.

11. Will my water meter be replaced with an automated meter?

Yes, it will eventually be replaced.

12. How does the automated meter reading benefit customers?

Benefits of the automated meter reading system include:

• Controlled meter reading costs
• Fewer employee injuries, especially in areas with fenced yards, dogs and landscaping
• Improved customer service, which includes:
  • Minimizing the need to access a customer’s property to read meters
  • No need for customers to read electric meters due to meter access issues
• Improved meter reading accuracy with the radio transmitted meter reads
• Reduction in estimated bills
• Reduction in operational costs, thereby allowing the City of Garland to keep your utility rates as low as possible

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Utility Customer Service - Automatic Bank Draft

Show All Answers

1. What are the benefits of being on Automatic Bank Draft?

It saves you time by not having to write out a monthly payment. It also saves postage (if you pay by mail) and gas (if you pay in person), and ensures that your account is paid on time.

2. Who can sign up for Automatic Bank Draft?

Residential and Commercial customers who have a current utility account and a checking or savings account can sign up.

3. How much is the fee to be on Automatic Bank Draft?

This service is free of charge to our customers. However, check with your financial institution to see if they charge any related fees.

4. When will my Automatic Bank Draft start?

Your utility account balance must be current, with no outstanding balance due. Then, at the next billing cycle, you should be enrolled in Automatic Bank Draft unless your new bill was printed during the enrollment process.

5. Will I continue to receive a bill?

Yes. You will receive a bill each month. Once you are enrolled with Automatic Bank Draft, you will notice a message on the bill that states: "Draft Customer Do Not Pay."

6. How will I know when the money will be taken out of my account?

Currently, the draft is the 18th day after the billing date. If this falls on a weekend or holiday, it will be processed on the next business day. Each month, the exact draft date will be noted on the bill you will continue to receive in the mail.

7. Can I select the date to have my payment taken out of my account?

Dates cannot be selected due to the billing cycle process.

8. What if I don't have money in my account on the draft date?

If you need to make alternate payment arrangements, contact us immediately at 972-205-2491. Otherwise, there will be an insufficient funds fee charged to your account if the draft is not completed in full.

9. Can I specify how much you can draft from my account?

No. At this time, the entire utility bill is drafted for payment.

10. What if I change financial institutions (bank, savings and loan, credit union)?

We will need for you to submit a voided check from your new account in order for us to verify information through the bank. Contact us immediately at 972-205-2491 to let us know of the change. Then, you may submit the new information by mail or in person.

11. Can I pay from my savings or credit union account rather than a checking account?

Yes, but please check with your financial institution first since not all savings and loans or credit unions provide for drafting on checking or savings accounts.

12. What if I move to another address in Garland?

No problem. Automatic Bank Draft can be transferred to another account. You will need to call 972-205-2491 to advise us that you want the draft forwarded to the new address.

13. The utility account is not in my name. Can I still pay from my bank account?

Yes. When you complete the Automatic Bank Draft Application Form (PDF), include the account's service address and your voided check and bank account information.

14. What if I have more than one utility account?

We can draft for more than one utility account. Just complete one application form (PDF), list all the utility accounts on a separate sheet and return both with a voided check.

15. Can I continue to contribute to the Provide Aid in Dollars (P.A.I.D.) Program?

Yes, unless you are on budget billing. When you complete the Automatic Bank Draft Enrollment Form (PDF), write in the amount you wish to contribute on the P.A.I.D. Program Contribution box in even dollar amounts of $1 or more, or round up the payment to the nearest dollar.

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Utility Customer Service - Electronic Billing

Show All Answers

1. How will I know if I am signed up on E-Bill?

You will receive a confirmation email after your request has been processed. Then, your next utility bill will be sent as an E-Bill with a "From" address of noreply@garlandtx.gov.

2. Will I still receive a paper bill via regular mail?

No. You will only receive an E-Bill delivered to you in an email.

3. Is there a fee for the E-Bill service?

No, E-Bill is free and also good for the environment!  Thank you

4. I think I should have received my E-Bill by now, but I haven't. What should I do?

You should receive your E-Bill around the same date that you received your paper bill each month. If you do not, please check your Spam box for an email with a "From" address of noreply@garlandtx.gov. because it could be in there. If it is there, add the email's "From" address to your Contacts list so that the E-Bill will arrive in your In-box in the future. If you still do not see your E-Bill, please email customer service or call 972-205-2671.

5. What happens if I am late in paying my bill? Will I receive the past due notice by email?

Please email Customer Service or call 972-205-2671 and request to be switched back to paper billing by mail.

6. How can I pay my E-Bill?

You may use any of the utility bill payment methods/locations offered by the City of Garland. These include:

• Authorized payment locations
• Automatic bank draft
• Credit or debit card payment over the phone or online
• In-person at the payment counter, the drive thru or the drop box
• Mail
• Personal banking (paying from your bank's website)

Learn more in the payment options section.

7. Can I still view utility bill inserts if I am receiving E-Bill?

Yes, you can click the "Click here to view monthly announcements (inserts) from the City of Garland" link in your E-Bill.

8. Can I still have a paper copy of my utility bill for my records?

You can print a copy of your E-Bill after opening the password-protected link in the email.

9. What is my password to open the link to my E-Bill?

Your password is your zip code.

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Utility Customer Service - Web Portal

Show All Answers

1. What is MyMeter?

The new City of Garland Utility Customer Portal, powered by MyMeter, allows you to view and pay your bills anywhere you have Internet access, anytime you want.

2. Who can use the Garland Customer Portal?

Any Garland customer with an account for electrical, water and / or Sanitation service(s). 

3. Why should I enroll?

We encourage you to enroll to take advantage of the new self-service options the portal has to offer:  auto-pay, paperless bills and correspondences, online bill view, consumption graphs, and more.  Our website will continue to grow and offer new items as new programs come available.

4. How do I enroll?

You will need your City of Garland Account Number for each account you have on file, the service address (e.g. House or Street Number), name as it appears on your statement, and valid email address to enroll in the new portal.  Go to our Customer Service webpage and click on the ”My Account” button to see instructions and then click on “GO” to create your new account. Note: As of September 12,2022, all previous portal users will be required to re-register in the new portal. To sign in, all you need is your mailing zip code, new account number, and a registered email address – your previous USERNAME / PIN number will no longer be used. You can find your new account number displayed on the most recent bill. If you have not received a new bill statement (one after September 12^th, 2022), you will still be able to register using your previous account number.

5. Why do I have a new account number?

The upgraded system provides the opportunity to enhance the security of our system and the customer’s account information. As a result, customers will be assigned newly formatted account numbers. Please make a note of this change if you have existing online banking payment methods - the account numbers for those payments will need to be updated. Garland will continue to accept payments and inquiries related to the old account number for a limited amount of time, to ensure there is sufficient time for customers to update and transition to the new account numbers. If you are simply using the Phone line or "Pay Now" button without logging in to set up an account on the portal please take note: 

If paying over the phone when asked for your account number, enter your entire account number to equal 16 digits, leaving out the dash and pressing # after all digits are entered. 

For Example: Account number 00001234-00056789 would be entered as 0000123400056789#.  Old account information will no longer work through Speedpay.

If paying as a guest through the "pay now" button  enter your entire account number to equal 16 digits, including the dash.  

 For Example: Account number 1234-56789 would be entered as 00001234-00056789.  Old account information will no longer work through Speedpay.

6. What types of payment methods are accepted?

Payment methods include checking accounts, credit or debit cards for online payment. Garland will continue to accept in-person payments of cash, checks, and money orders at our Payment Center(s) located at Charles E Duckworth Utility Services Building or Garland Utility Payment Drive-thru center.

7. Can I make payments with an agent over the phone?

Service agents cannot process payments over the phone due to credit card securities. Customers will have the ability to dial in to (972)205-2671 and make payments through the automated voice assisted payment portal by selecting option 3. Please have your new 16 digit account number and payment method ready when instructed to enter the information.

8. Can I make a one-time payment without enrolling?

Yes, go to https://utilities.garlandtx.gov/ and select “Pay Now” button in the middle of the screen.  You will need the new 16-digit account number and identifying information to process a payment this way.

9. Can I set up my payment in advance?

You can schedule a one-time payment to occur through your account sign in either in the future or on the due date. To do this, go to the “Manage Account Screen” and click on “View/Pay Bill.” You can also set up Auto Pay, for recurring payment on the due date each month 

10. Can I cancel a scheduled payment?

You may cancel a payment up until the scheduled payment date.  This does not apply to recurring Bank Drafts set up through our software system. 

11. Can I print a copy of the bill for my records?

Yes, you can download and export your billing and payment history using the “Manage Account” screen. Customers will have the ability to print PDF copies of their bills and correspondences after September 12, 2022.

12. Who can help me if I have a question?

Our Customer Service agents are ready to assist you with your questions Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, excluding holidays and weekends, at (972) 205-2671.  Questions can also be emailed to Custserv@garlandtx.gov .

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Water Utilities - Potable Water

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1. How often is my water tested?

Our supplier North Texas Municipal Water District (NTMWD) performs over 1,000 tests per day to make sure that your water meets all federal, state and local regulations set to ensure the safety of the treated water before it's transported to Garland’s storage facilities.

The City of Garland is required by law to furnish 150 bacteriological samples per month for testing. Samples are taken daily throughout the distribution system then delivered to the Garland Water Utilities Laboratory for analysis.  The Lab is accredited under the National Environmental Laboratory Accreditation Program (NELAP) by the Texas Commission on Environmental Quality (TCEQ) drinking water and wastewater analysis.

2. What is the hardness of my water?

Garland's water is considered hard. The hardness levels can change from month to month, but averages 161 milligrams per liter or 7.0 to 10.5 grains per gallon. Calcium and magnesium salts are the minerals in water which are responsible for its hardness. Hardness does not affect the safety of water.

3. Why does North Texas Municipal Water District add chlorine to the water?

Chlorine is added to the water as a disinfectant to kill harmful bacteria and viruses. It is the most common method of disinfecting drinking water.

North Texas Municipal Water District uses "Chloramines" for water disinfection, leaving a chloramine residual behind for secondary disinfection of water in the distribution system. Chloramines are formed by combining chlorine and ammonia before injection to the water.

4. Why does my water look cloudy?

Water in the distribution system is under pressure. Air sometimes dissolves in the water in the pressurized lines. At the faucet, the air gives water a "cloudy" or "milky" appearance. In fact many faucets have aeration features built in. The quality of the water is not affected by the entrained air. Let the water stand in an open container for a few minutes. The air in the water will disperse to the atmosphere.

5. What are the white particles coming from my tap?

Customers sometimes report white particles that clog plumbing fixtures. They may be bits of calcium carbonate scale coming from your water heater. The scaling may be worsened because water heater thermostat is too high. If the particles are calcium carbonate, you probably need to flush your water heater.

Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and can make the water heater less efficient. Be sure to follow the manufacturer's owner's guide for your water heater. Water heater manufacturers also make interchangeable anodes for differing water conditions. Check your manufacturer and model literature for a note such as the following:

Each water heater contains at least one anode rod, which will slowly deplete while protecting the glass-lined tank from corrosion and prolonging the life of the water heater. Certain water conditions will cause a reaction between this rod and the water. Once the anode is depleted, the tank will start to corrode, eventually developing a leak. The most common complaint associated with the anode rod is a "rotten egg smell" produced from the presence of hydrogen sulfide gas dissolved in the water. Do not remove this rod permanently as it will void any warranties, stated or implied. The parts list includes a special anode that can be ordered if water odor or discoloration occurs. This rod may reduce but not eliminate water odor problems.

6. What is the pH of Garland's water?

The acid content of water is measured by pH. The pH of Garland's water ranges from 7.6 to 8.3 with an average of 8.0.

7. Why is my water discolored? Is this safe?

Discolored water which is reddish brown can be caused by corrosion in the pipes that carry the water from the distribution system to your home or corrosion in your home's plumbing, including the water heater. The discolored water meets all health-based regulations, but it can stain laundry. Do not heat-dry laundry washed in rust-colored water. Call the City of Garland at 972-205-3210 for assistance with discolored water.

8. Why is fluoride added to the water?

Fluoride is added to the water, as required by state law (passed in 1970), to protect teeth. According to the American Dental Association, persons who drink fluoridated water have a 40 to 50% reduction in the number of cavities that would have occurred without fluoride. Some home filtration devices remove fluoride from water, and bottled water may or may not contain fluoride.

9. How do I get information on bottled water and home filters?

The Food and Drug Administration (FDA) is responsible for regulating bottled water. For information about bottled water regulations call the FDA at 1-888-723-3366 or visit the FDA website.

For more information about home treatment devices call the National Sanitation Foundation at 1-800-673-6275, visit the National Sanitation Foundation website, or email the National Sanitation Foundation.

10. Why does my water have an earthy taste and odor during the summer months? Is the water safe to drink?

Each summer, throughout the months of July and August, lakes and other surface water supplies experience a natural event – an "algal bloom." Algal blooms are common to surface water supplies in warm weather climate states like Texas. North Texas Municipal Water District utilizes several steps to control the taste and odor produced by the algal blooms. Laboratory personnel, through daily analysis, perform algal counts and can determine the onset of an algal bloom.

With the onset of an algal bloom, additional chemicals are added to the treatment process. Potassium permanganate is added as an oxidizing agent in reducing the odor levels. To reduce the unpleasant taste, activated carbon is used as an absorption media. Each of these chemicals is removed during the treatment process prior to delivery of the potable water supply. Chlorine, which is used as the disinfectant in the treatment process, also aids in odor reduction.

Yes. The taste and odor is a palatability issue. No health hazards are created regardless of the taste and odor.

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Water Utilities - Taste & Odor

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1. Is the water safe to drink?

Yes. The taste and odor is a palatability issue. No health hazards are created regardless of the taste and odor.

2. What causes taste and odor change?

Each summer, throughout the months of July, August, and September, lakes and other surface water supplies experience a natural event – an "algal bloom." Algal blooms are common to surface water supplies in warm weather climate states like Texas.

3. What are the conditions for an algal bloom to occur in Lake Lavon?

The conditions are as follows:

• Nutrients must be present - Such as nitrogen. phosphorous, and calcium, which are derived from decaying vegetation in the lake.
• Turbidity has lessened - The turbidity or cloudiness of the lake water has cleared up, allowing the penetration of the sunlight. This occurs due to lack of rain.
• Temperature increase - The optimum temperature range of the lake water for an algal bloom is 80 to 85 degrees. This is provided through many hot summer days.

When all conditions are met, photosynthesis will take place and the algae will grow or proliferate. Algal species, such as anabaena secrete an "oily" substance from their cells that causes an odor in the water supply. Aquatic fungi, actinomycetes, grow on dead and decaying algae and cause an earthy taste in the water.

4. What are the steps the district takes to control the taste and odor?

North Texas Municipal Water District (NTMWD) utilizes several steps to control the taste and odor produced by the algal blooms. Laboratory personnel, through daily analysis, perform algal counts and can determine the onset of an algal bloom. With the onset of an algal bloom, additional chemicals are added to the treatment process.

Potassium permanganate is added as an oxidizing agent in reducing the odor levels. To reduce the unpleasant taste, activated carbon is used as an absorption media. Each of these chemicals is removed during the treatment process prior to delivery of the potable water supply. Chlorine, which is used as the disinfectant in the treatment process, also aids in odor reduction.

The water is safe to drink with no health hazards created regardless of taste and odor.

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Water Utilities - Wastewater

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1. What is a sanitary sewer clean-out?

A clean out is plumbing access to structures main sanitary sewer drain piping to allow cleaning entry point when a stoppage occurs.

2. Where are sanitary sewer clean-outs?

Sanitary sewer clean-outs are located at the following:

• Structures built before 1970, they are usually located in back of backyard inline with main toilet vent
• Structures built after 1970, they are usually located in front flower bed area inline with main toilet vent

Both are located outside of the foundation.

3. What do sanitary sewer clean-outs look like?

Older structures will have a 4 inch cast iron pipe with a hub and brass threaded cap. Newer structures can have either a 3 inch or 4 inch PVC pipe with a brass cap, PVC cap, or rubber cap.

4. How do you remove the clean-out cap?

For rubber caps, take the steel band off cap with a flat head or common screwdriver. For PVC caps, unscrew with a pipe wrench, channel lock, or large crescent wrench.

A brass cap is the same as the PVC caps. Most brass cap threads will lock into cast iron pipe making it difficult to remove if not impossible unless threads were lubricated prior to being installed. Sometimes the best and easiest way to remove the brass cap is to bend it slightly enough to drive a flat head screwdriver into the threads and pop the cap off the clean out. "Do not drive cap into clean-out or drop it down into the cleanout as this will most definitely cause a stoppage.

5. How many sanitary sewer clean outs does a residential house have?

Most Residents have a double clean out with two clean out stacks. The stack closest to the foundation sweeps away from the house and towards the city's sewer main. The stack farthest from the foundation sweeps towards the house to allow cleaning under the house.

6. What if the sanitary sewer clean out is dry?

Sewer stoppage will be under the house.

7. What if the sanitary sewer clean-out is holding water or overflowing?

Sewer stoppage will be towards the city's sewer main.

8. Why is my kitchen sink stopped up?

99.9% of the time sink stoppages are internal problems and need to be taken care of by the residents, this is not a City problem.