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The City will work with customers during these difficult times, and will not disconnect service for lack of payment. Customers should contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation. Please include your service address and account number in any correspondence.
Garland testing locations are listed on the COVID-19 Facts and Resources page.
The State Health Services website provides a location map for additional locations and other important information.
Check on your neighbors, particularly those who might be at higher risk. Check with local churches and nonprofits to offer your time and efforts. Dallas County is also working with nonprofits and agencies to coordinate volunteers and donations. Check their website to find out about ways you can help.
Dallas County has set up a Tenant Hotline to prevent renters from being displaced and to prevent the potential of spread of COVID-19. Complete information is available on the Dallas County website.
Contact Tenanthotline@dallascounty.org, 214-653-6563 or 833-743-0072, Please leave a message with your address, name and number and someone will contact you.
Staying home is the best way to help reduce the spread of the coronavirus. The Centers for Disease Control (CDC) recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.
CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.
Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
It is important to remember that wearing a mask or face covering is NOT a substitute for maintaining 6-feet social distancing and hand washing. For more details, visit the CDC website.
Code Compliance is continuing to address health and life safety issues along with critical violation types that could lead to health and safety issues if not addressed. Some but not limited to sewage leaks, unsecured pool fences and appliances, high grass, trash, graffiti, and improperly stored items that could lead to rodent or vermin harborage. We have suspended the issuance of any Court citations. If anyone needs more time to address any issues, we are certainly honoring the request.
Marshals will not be writing tickets during this time except in exceptional circumstances. Marshal are doing warnings based on complaints and working with citizens to improve parking in our neighborhoods which is strained by the current emergency orders.
The patient’s identifiable information is protected by federal law. Part of the epidemiological investigation process includes notification of those exposed to the extent possible. Positive COVID-19 tests indicate that the disease is present in our community and not only at isolated addresses of infected individuals. That is why we all need to practice social distancing and good hygiene practices. Here’s a link to the CDC’s guidance for preventing the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/about/index.html.
Please report these issues to the State Attorney General’s Office: https://www.texasattorneygeneral.gov/consumer-protection/disaster-and-emergency-scams/how-spot-and-report-price-gouging
The City is working with retailers to set appropriate purchase limits for customers.
There is no evidence at this time that animals can become ill with COVID-19 or that they can spread it to other animals or people. Here are some questions and answers from the Texas Animal Health Commision with more information. The CDC website also has information about COVID and animals.
Unfortunately, dishonest people prey on crisis situations. We have created a resource page to help you identify scams, and report potential scams. In addition, the Senior Source in Dallas has posted a list of the top COVID-related scams. For more information, contact the Senior Source at 214-823-5700 or firstname.lastname@example.org.